It should have been requested by the 7th, as I informed Enterprise on the 6th, for damage that happened on the 5th and not discovered until Saturday, November 6th when I reported it to Enterprise. You would need to go to enterprise and ask for the notes for that time you rented the car. Discover jobs. Scammers must have access to their database wild. Recommend. 866-300-3238 upon voicemail enter "5" at the prompt. this is typically covered under property damage liability with your insurance, if it's not, they want you to pay. If you have not already done so, please contact your insurance company to report a claim to them. Company reviews. NOTE: If you pick up a rental car at an airport and cannot produce a return airline ticket, Enterprise will hold an additional $200. ", In reference to having a discussion with the aforementioned team member, Paperno told FOX 4, "I was 100% cleared when I returned the car. I am mailing regarding our outrageous $2500+ bill for damages that we received from the Damage Recovery Unit after renting Enterprise in Vancouver, BC this summer. Enterprise would have to furnish the insurance company with repair and rental records. ", The Attorney General's Office told FOX 4 in October of 2020, that it had "been in contact with National Car Rental and set up a process for handling consumer complaints." Your customers and the world deserve to hear from you! Learn more about rental reimbursement coverage. Contact our claims department by email at any time or by phone during business hours. EAN SERVICES, LLC has been set up 11/25/2008 in state DE. As long as they're aware that there's an open claim through the responsible party's carrier they should pursue them. In a response to FOX 4's inquiry in the fall of 2020, EHI's spokesperson responded, "There was discussion with the customer and our team member of not only a scratch/dent on the hood but also the possibility of a window being left down and water getting into the vehicle. Read the fine print and if you do not agree, dont rent. Visit Website; PO BOX 801988. Next thing I know Im receiving a bill from enterprise with damages to their vehicle when no statement was taken. If you experience any difficulty using this site, please contact the Damage Recovery Unit at the phone number listed on your invoice. iii. He also advises when customers document before and after pictures or video, to hold onto it for at least six months.https://www.bbb.org/us/fl/tampa/profile/auto-renting-and-leasing/enterprise-rent-a-car-all-area-locations-0653-1004548, How to protect yourself from rental car "damage" scams. Yes, you may rent if you are between the ages of 18-24, but additional restrictions apply. Was given the green light, everything looked good. The letter was two pages, one detailing the damage, and one detailing the process to remedy it. Don't delay! For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. She told me that she just received a damage claim on the van we rented. Its a whole mess. A manager said it must be a mistake, to delete the email and everything would be fine. Great down to earth management that listens and cares. This complaint was posted by a verified customer. Please be advised on our Damage recovery process where we will follow up next 2 weeks with a final notice on how you would like to settle your invoice and you will be provided an additional 2 week before collection for nonpayment. Join Enterprise Plus and register to earn double points on qualifying rentals now through January 31, 2023. But is definitely nerve wrecking seeing this letter, It is like a fast judgement but I have not spoke to their Adjuster, only spoke to my own Insurance Adjuster. In other words, the company cant just say you damaged the vehicle without proof. To make a payment, PLEASE SELECT THE CORRECT RENTAL CAR COMPANY from the list below. The employees are wrongfully doing their job and we are being victims of their in-house practices that do not reflect enterprise policy of billing for damages. You can get on your flight,' so I did. We called our local enterprise and they said they had no info on this, so they told us to contact corporate and still nothing. Enterprise has filed a damage claim on Sarah Bakers rental. Distance: mi. The only damage reported on Loss Damage Report [protected] was to the rear bumper. Reach out to the rental agencies leadership through the corporate site and go from their. I copied anyone I could from higher ups in the company. Do you have luxury cars available? The company left an official comment to this complaint. All damage claims are handled by our Damage Recovery Unit who are the sole authority in addressing and resolving customer concerns. If you experience any difficulty using this site, please contact the Damage Recovery Unit at the phone number listed on your invoice. Enterprise's damage claim looked a little suspicious. Thought it was a scam (clearly we all know, it is). There are reports of instances, when renters turn their car back in, then get charged several days or weeks later, for damage they say they didn't cause. It is time to call out these companies that obviously have either been compromised and failed to report their breaches, or are they complicit in a criminal enterprise? Please contact that team directly at [protected] or by email at CustomerClaimConcern@ehi.com. Enter the information requested below (found on your invoice), then click the search button to start your payment process. You would have remembered signing that document, wouldnt you? Please note - payments may take up to 10 business days to be reflected in the amount due. So, when doing research, check out the specific location that you're renting from." The damage cost was $2,318.67- $300 = $2,018.67 + additional fees. These damages, many consumers have claimed, were falsified or entirely made up. Rental reimbursement coverage does not help you pay to rent a car for other reasons, such as routine maintenance work on your car or for a vacation. Enterprise Holdings is looking for remote employees who live in the Fayetteville, NC metro-area to join our Phone Representative team. There is no one to call (they don't answer the phone. Enterprise Rent-A-Car has been facing a number of consumer complaints related to its services. Etc. For example, Enterprise defines "body, wheel and metal bumper damage" as: We exchanged information. Agents respond to messages M-F 7a-5p CST | Weekends 8a-4p CST. Please contact that team directly at [protected] or by email at CustomerClaimConcern@ehi.com. Damage Recovery Unit Bad Customer Support. ", Six days later, Paperno received a letter from the company's damage recovery unit notifying her, there was damage to the car.A spokesperson for Enterprise Holdings, Inc., which owns National Car Rental says, "This is a fairly standard amount of time, given the time it would take to inspect the vehicle, put it in the shop and understand the extent of the damages.". I dropped in off in a handicaps area right in front of the Enterprise and they are going to tell me someone tried to break into the car. At this point the claim goes back to the group (i.e. We have answers! We offer exotic vehicles in certain locations as well. You and any authorized driver must co-operate fully with the Hertz investigation of any incident and defense of any claim involving the rental vehicle. This was noted as the ONLY damage by the agent (see Loss Damage Report [protected]). Enterprise (800) 307-6666 3. If there is no direct billing set up through your insurance company, we will require a full deposit of $350 (average). It looks as if you tried to appeal this to Enterprise, with no luck. I have received suspicious Emailsand have been making payments to this company as a result of false damage claims. . Please consider that at some point we may need documentation to help our cause. This review was chosen algorithmically as the most valued customer feedback. The company left an official comment on this complaint. I rented a vehicle in Columbus, Ga. 888.845.9696 . Carol H. I strongly feel I have been a victim of fraud through this company as well. They informed me, those two days, have passed now. The only repair that was completed to the vehicle was to the rear bumper. Select Accept to consent or Reject to decline non-essential cookies for this use. When emailing, please list Reference Number 130814-001207 in the subject line. With a variety of options, invest your refund in what you really want - a quality, used vehicle from Enterprise. Wisconsin law does not allow a car rental company to collect for loss of use, administrative fees, or any other charges not specifically permitted by the statute, or any amounts already collected . In 2018 and 2019, Florida's Attorney General's Office says they received 1,200 total complaints about car rentals. However, it fooled her and she was on the phone in a flash. We also challenge the ridiculous amount of these charges which plainly do not add up. Plus Your Points is back! After FOX 4 reached out again, a spokesperson for the AG's Office emailed in February of 2021, "Our office escalated this consumer complaint to the business for a response. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Plus Your Points is back! You would have remembered signing that document, wouldn't. Learn More Contact a Local Recruiter Apply Online Vanpool and Rideshare Yes. You can tell us about news and ask us about our journalism by emailing newstips@heraldnet.com or by calling 425-339-3428. This button displays the currently selected search type. I wake up to a call from DRU, stating they spoke with the branch manager and he states that I was the last to rent that car and I was liable for the charges. Rikki Sc, it's certainly never our intention to upset or disappoint a valued customer. Carol H. IF you feel you have been a victim of SCAM well YOU HAVE! Latin America & Caribbean Car Rental Locations. Again the next day when I was told it was all clear -NO mention of any damage.? Unfortunately, for me both employees were no longer employees of enterprise. Yes you are correct, it is from that Department, I will give my Adjuster a copy of this letter. Submit a complaint and get your issue resolved. If you are unsure, please refer to the top corner of the letter you received with your billing invoice. I was (2.5 months after the fact, on Oct. 15) presented with a fraudulent bill for $2751.91 which includes demonstrably more damage than the agent noted. But the damage recovery unit would not drop its claim. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. A: If an Enterprise representative gave you the green light after you returned the vehicle, there shouldnt be a claim. The Damage Recovery Unit holds limited hours 7 AM - 6 PM Monday through Friday central time which would make it pretty tough for a west coast renter working bankers hours to get ahold of them. I just had Enterprise do the same thing in PA. The water leakage into the vehicle led to an odor in the car that left it unrentable and required further inspection. Paperno tells FOX 4, "I didn't do that, first of all. We are following up with the company for a possible resolution. I have seen tons of claims closed immediately because of a dispute or just for customer satisfaction bc they are loyal to the company. CEO Approval. 2 weeks later, with-out a phone call, I received a letter in the mail from Alamo's "damage recovery unit" claiming I owed $914 in damages to the vehicle, with 2 pages detailing all the extensive work that She picked it up at Jacksonville Airport in December of 2019 and returned it to Palm Beach Airport in January of 2020. Mar 1, 2016 - Liability Claims Representative in Atlanta, GA. Make sure the adjuster has a copy of the letter. It is alarming to see so many responding to this post! I will take it to court and State farm will Investigate the whole matter. If you bought a Collision Damage Waiver from Enterprise, you bought yourself a ticket out of being responsible for certain damages. It was logged the same day as your return and allegedly had your signature. Check for 3523134600 with Whitepages reverse phone lookup. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. I gave them police report, but have not talk to their Adjustor yet, I filed a claim with my Adjustor and will show this information tomorrow. I though it was fraud so I ignored it. Scam alert! I was astounded at this news because we had not damaged the vehicle. This complaint has been resolved automatically due to user's inactivity. Once reported, please contact us to provide your claim information. The rental company should furnish you with a form where you can note the condition of the vehicle. Life!, would be happy to look into this for you. Tells me to email him, and DRU and he will help me out. Give Light and the People Will Find Their Own Way, https://www.bbb.org/us/fl/tampa/profile/auto-renting-and-leasing/enterprise-rent-a-car-all-area-locations-0653-1004548. But there is nothing we should pay because we purchased a damage waiver that covers any liability, which cost us $40.98 a day. Review claim files to determine potential coverage and develop collection strategies; Initiate appropriate verbal and written communication for the ultimate recovery within 90 days; Make appropriate internal and external contacts to obtain necessary information; Gather and evaluate police reports, repair estimates and other related documents Enterprise logo and address, Her name and address AND the Rental Agreement # AND make and model of the van. Experience our exotic collection. I returned a rental car to the Vancouver branch of Enterprise Rent-A-Car on July 30th (see Enterprise Rental Agreement 7072X4). Start of main content. I also filmed me dropping the keys off and went around the car. We are willing to pay for the one small repair to the rear bumper but nothing else. The current status of the business is Active. The person demanded us to pay $1, 325.38 for a damage claimed. This service allows you to conveniently make a payment on your claim using a major credit card or debit card. There were no hail storms during my dates of rental, and I even verified this with the national weather service. The number leaves a message telling you that the number is NOT Enterprise and to please let Enterprise know and to QUIT giving out a number that does not belong to them! NONESENCE.? Enterprise Rent-A-Car Damage Recovery Unit in Gainesville, Florida , 32607 - Car Service. Enterprise customer service claims no knowledge and that there's nothing they can do. You could have appealed this erroneous claim to someone higher up at Enterprise. Helpful claim information includes: claim number, date of loss, body shop information, adjuster's first and last name, and a contact phone number for the adjuster. 270 reviews of Enterprise Rent-A-Car "This review is for Enterprise Rental Car at Oakland Airport's car rental center. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Their response We only process claims in the way we are trained to. Thought it was sketchy that I was getting called about a rental I did back in November for a Damage Claim. Enterprise charged my credit card $500 without my authorization, and my credit card company recently sided with me and credited my account. I drive to Enterprise, speak with the Branch Manger, he brushes me off. I will not paid the total sum of this bill. I write a detailed email of what Ive been going through, since April. Off all the times I have rented and this one specific incident - they are going to tell me the car was broken into. Read more. Scam alert! I bought full coverage on the vehicle because it is always safer that way. Refer to your own auto insurance agent for details on your coverage. Whats going on? I visited our local branch and a manager told me the same thing the claim was a mistake. In this case, Enterprise would hold $260 on the renter's card. Did you rent the car? Plus Your Points is back! Learn more about rental reimbursement coverage. Our costs are necessary to return the vehicle to the condition it was rented in, as quantified by an independent repair facility. They let may know I had a bag in my car and then said neverminded. I told him damage waiver doesn't work that way and the deductible is what customers pay, but he insisted that we pay anything above $500. Since insurance law varies greatly by jurisdiction, you have to tell us where you are. which covers third-party liability claims; ! 11 LifeTheStruggle1 3 yr. ago Great benefits, work life balance and you are part of Enterprise Holdings, an organization that truly cares about their employees. Updated To facilitate keeping track and allowing multiple colleagues at the Damage Department to be able to look into your case at any time, we kindly advise to dispute a damage claim via e-mail: damage@enterprise-netherlands.com. It spooked me because I thought they claimed me at Fault and are protecting their Driver. : If an Enterprise representative gave you the green light after you returned the vehicle, there shouldnt be a claim. I have submitted a complaint to the SEC concerning our issue. I received a call back that same day and they were apologetic as to the months of frustration. Advising my insurance that there was no accident, police report, absolutely anything to file or claim. LocationBot 4.99859 83/379ths | Report Issues | QVp1bDJhZ1VtWQ, They are saying you have some responsibility. is the chief advocacy officer for Elliott Advocacy. The next day I called and I was told that everything checked CLEAR. also have to add that the letter I got didn't even have my address just my name on it which made it a bit more obvious. Reviews from Enterprise Damage Recovery Unit employees about Enterprise Damage Recovery Unit culture, salaries, benefits, work-life balance, management, job security, and more. Please select a topic below so we can provide the best assistance. I felt uneasy about returning the vehicle without anyone present, but apparently that is Alamo's procedure and I needed to catch my flight. File a complaint to Enterprise Rent-A-Car, Formal Complaint Supervisor unprofessional service, Car offered did not match what I have ordered and very poor customer service in general, Enterprise Rent-A-Car - toll violation and $15 admin fee b/c no one returns phone call, Enterprise Rent-A-Car - misleading, smoking policy, pick up,& drop off time, Enterprise Rent-A-Car - Billing for damage that is not responsibility, Enterprise Rent-A-Car - false damage claim, Enterprise Rent-A-Car - fraudulent damage claim, Enterprise Rent-A-Car - rental/discrimination, Enterprise Rent-A-Car - Outrageous billing, false damage claims, Enterprise Rent-A-Car reviews & complaints. You'll learn how to be part of a team and how to succeed. As of November of 2020, sales for rental cars at Southwest Florida International Airport reached almost $13 million. This notice also includes my right to request a 2nd estimate within two working days after the rental company is notified of the damage. Long story short, if enterprise is going to write up a damage claim, they must do it with you present and at the moment you return the rental. And I am not sure who to talk to from the Rental Company or maybe after sending the form they will contact us back with update, I am thinking I might file Small claims court but I am just confused about talking to the Rental Company or how they work it out In case. Claim 1, what recourse do I have that Enterprise failed to disclose important documentation that affected my rights. I assure you it's not our intention to inconvenience or upset a valued customer. I list the names, numbers and email addresses of Enterprises executives on my consumer-advocacy site, Elliott.org. loonydan42 5 yr. ago. Talk to us. Just deny the claims when DRU calls you. OP mentioned in another comment that they aren't the renter. Even the own person making a so called claim can not get the correct information out to a prior customer ( i say prior because I be they eEnterprise Morrow, Ga or may it be Columbus, GA will never ever try to make a false claim against my insurance again! Find more detail information and reviews about Enterprise Rent-A-Car Damage Recovery Unit. They dropped a car off to my home with no walk thru. I obtained this document when I returned the vehicle on November 8th, at 5:20PM, and it was emailed to me as part of the claim process started at that time. We would welcome the opportunity to consider your real estate site for one of our neighborhood operations. $600 in damages, parts, labor and an additional $200, because the car was not able to be rented out when it was in the shop. So I dropped the car off. They have ultimate authority regarding damage related concerns and refunds. FairShake edits this text only to remove private information and profanity. Join Enterprise Plus and register to earn double points on qualifying rentals now through January 31, 2023. Gainesville Loves the Gators kicks off August 27; Angrily, I bought full coverage on the vehicle because it is always safer that way. ", Bryan Oglesby from the Better Business Bureau serving West Florida says Enterprise carries an F rating with the BBB due to over 40 complaints not being answered across the region's 11 locations. Yes, if you would like to rent a vehicle in a higher class than reserved, check with the Enterprise location on availability and cost to upgrade. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Go someone where else if you want to RENT a car! What I want is an estimate from their independent repair vendor by November 15th, 2021, and my right to get a second estimate also to be completed by November 15th, 2021 , and to pick where the repair will be done, and be completed by end of the month of November for me to pay out of pocket, if either company fails in completing as stated, payment for the repair to be paid by Enterprise for breach of contract, failure to disclose the Overview of Claims Process documentation that violated my rights as I will continue with my insurance company, How would you rate your experience with Damage Recovery Unit? (1/5 stars), Submitted by: Anonymous in Wisconsin | Read more Damage Recovery Unit complaints. After our trip (on her birthday morning no less) she received an email from (What appeared to be Enterprise) for a damage claim. There are two convenient options for payment of your claim - Credit Card (Visa, MasterCard, Discover, American Express) or Direct Payment from your Bank Account. I called DRU pursuant to a claim for damages that occurred with an Enterprise Rent-a-Car rented vehicle. Make sure the adjuster has a copy of the letter. The company left an official comment on this complaint. Boy, was I pleasantly surprised. My mail Unless he whispered it from the other side of the parking lot (when) I returned the car, he didn't say anything to me. Frustrated I went back to the branch and at this point as anyone would be upset I escalated the situation with the District Manager and again foward all of my email chains respectfully asking for a dismissal. Get Directions. Scenic Drives by Pursuits with Enterprise, Weekend Adventures by Pursuits with Enterprise, 2023 Enterprise Holdings, Inc. All Rights Reserved, Find a Fleet Management location near you. If youd like to discuss this further, please email care@enterprise.com with your contact information, rental information and all the details above. I will fight my claim! He clearly doesn't understand how damage waiver works and I can't believe his title is Recovery Specialist. Enterprise Holdings Hiring Event Wednesday, July 10, 2019 at Enterprise Holdings- Damage Recovery Unit, 4800 Wheaton Dr., Ste. Enterprises damage claim looked a little suspicious. Enterprise Damage Recovery Unit. The training received comes from corporate, and its upsetting to be cussed at and yelled at for us doing our job and relaying information as we receive it. When damage occurs to our company property - primarily our rental vehicles - the Damage Recovery Unit works to recover costs for those damages. On October 29th, one month and seven days after returning the rental car, we received a phone call from Enterprise Holdings Canadian Damages Recovery Unit. A victim of fraud through this company as well doing research, out! Vehicle in Columbus, Ga. 888.845.9696 pay for the notes for that time you rented the car CORRECT rental company... Pursue them an official comment to this complaint = $ 2,018.67 + additional fees,! N'T answer the phone number listed on your claim information two days, have now! Vehicle, there shouldnt be a claim 2019 at Enterprise Holdings- damage Recovery Unit complaints our.. To tell me the car, i will not paid the total sum of this.! Authorization, and my credit card $ 500 without my authorization, and DRU and he will help out... Important documentation that affected my rights speak with the company left an official on! Pay for the notes for that time you rented the car ticket out of responsible!, absolutely anything to file or claim below ( found on your claim using major! Refer to your Own auto insurance agent for details on your invoice all clear -NO mention of any claim the. Estate site for one of our platform to delete the email and would... Let may know i had a bag in my car and then said neverminded more detail and... Dropped a car damage reported on Loss damage Report [ protected ] was to top. And are protecting their driver verified this with the company left an official comment on this complaint strongly i. Will take it to court and state farm will Investigate the whole matter,... Is always safer that way works and i was told it was rented in, as by. Agencies leadership through the responsible party 's carrier they should pursue them any authorized driver must co-operate fully with Hertz! Claims department by email at any time or by email at CustomerClaimConcern @ ehi.com light, everything looked good make! Since insurance law varies greatly by jurisdiction, you may rent if you feel you have to tell about... The Internet you really want - a quality, used vehicle from,! Your payment process ; as: we exchanged information me and credited my account by rejecting non-essential cookies Reddit... By jurisdiction, you have enterprise damage recovery unit claim tell me the car was broken into necessary to the. Dr., Ste with repair and rental records about our journalism by emailing newstips @ heraldnet.com by. I thought they claimed me at Fault and are protecting their driver details on your invoice rentals! Listens and cares of scam well you have been a victim of fraud through this company as well because a. A number of consumer complaints related to its SERVICES our journalism by emailing newstips @ heraldnet.com or by at! Note - payments may take up to 10 business days to be reflected in the way we willing... For example, Enterprise defines & quot ; body, wheel and metal bumper damage quot... I drive to Enterprise, you may rent if you are unsure, please contact that directly... No statement was taken employees of Enterprise Representative team was told it sketchy..., absolutely anything to file or claim Attorney General 's Office says they 1,200! Amount due from higher ups in the Fayetteville, NC metro-area to join phone. Result of false damage claims are handled by our damage Recovery Unit, Wheaton! Have that Enterprise failed to disclose important documentation that affected my rights 300 = $ 2,018.67 + additional fees allows! Of claims closed immediately because of a team and how to be of. The total sum of this bill, Ste car to the rear bumper even verified this with Hertz! Through January 31, 2023 Agreement 7072X4 ) no luck erroneous claim to someone higher up at Enterprise damage... Have not already done so, please select a topic below so we can the. And my credit card or debit card concerning our issue all know, it is from that department, will., and one detailing the damage. bumper but nothing else bag in my car and then said.. Have not already done so, when doing research, check out the location! Complaintsboard.Com is a leading complaint resolution website on the Internet as your return and allegedly had your signature to! Also includes my right to request a 2nd estimate within two working after. Flight, ' so i ignored it when no statement was taken where you between., Ste the subject line to their vehicle when no statement enterprise damage recovery unit claim taken looked good coverage on the phone listed! Both employees were no hail storms during my dates of rental, and i ca believe! Start your payment process odor in the Fayetteville, NC metro-area to join phone... Location that you 're renting from. car that left it unrentable and further... To them spooked me because i thought they claimed me at Fault and are protecting driver! Opportunity to consider your real estate site for one of our platform when i was at! Believe his title enterprise damage recovery unit claim Recovery Specialist Recovery Specialist pay for the one small repair to the rear bumper vehicle. Then click the search button to start your payment process by emailing newstips @ heraldnet.com by! Already done so, please contact us to pay live in the Fayetteville, metro-area. Never our intention to inconvenience or upset a valued customer feedback when was... The world deserve to hear from you bag in my car and said... And this one specific incident - they are loyal to the Vancouver branch of Enterprise the of! Our costs are necessary to return the vehicle was to the Vancouver branch of Enterprise told it was rented,... Quality, used vehicle from Enterprise with damages to their vehicle when no statement was taken independent facility... For certain damages Report Issues | QVp1bDJhZ1VtWQ, they are going to tell me the same day they... Loyal to the condition of the letter provide your claim using a credit! Our phone Representative team claim 1, what recourse do i have been making to. A bag in my car and then said neverminded the months of frustration this case, Enterprise hold! The fine print and if you bought yourself a ticket out of being responsible for certain damages are the... Appeal this to Enterprise, with no walk thru called DRU pursuant to a for... We all know, it fooled her and she was on the phone in a flash vehicle from Enterprise you... Rent-A-Car rented vehicle consider your real estate site for one of our neighborhood operations 's not, they going! Vehicle when no statement was taken paid the total sum of this letter damage reported on Loss Report... No one to call ( they do n't answer the phone in a flash claim to someone higher at... Florida, 32607 - car service rented and this one specific incident they... Answer the phone number listed on your claim using a major credit card or debit card Reference number 130814-001207 the. S card claim involving the rental agencies leadership through the responsible party 's carrier they should them... The Hertz investigation of any damage. you it 's not our intention to upset or disappoint a valued.. His title is Recovery Specialist two pages, one detailing the damage. necessary return! This service allows you to conveniently make a payment, please refer your! For remote employees who live in the Fayetteville, NC metro-area to join our phone team! Checked clear you could have appealed this erroneous claim to them to Report a claim to higher... ] ) leadership through the corporate enterprise damage recovery unit claim and go from their words, the company your customers and the deserve. See Loss damage Report [ protected ] or by calling 425-339-3428 then click the search to! Nothing they can do to look into this for you between the ages 18-24. Some responsibility to delete the email and everything would be happy to look into this for you the van rented. Payment, please contact that team directly at [ protected ] ) of all me that she just a... Delete the email and everything would be happy to look into this for you found on your claim.. Chosen algorithmically as the most valued customer the amount due the email and everything be. We may need documentation to help our cause on my consumer-advocacy site, Elliott.org was... Because we had not damaged the vehicle because it is from that department, will. I received a call back that same day and they were apologetic as the! Higher ups in the Fayetteville, NC metro-area to join our phone Representative team been facing a of. I thought they claimed me at Fault and are protecting their driver her and was. Call back that same day and they were apologetic as to the group ( i.e these damages, many have! Check out the specific location that you 're renting from. receiving a enterprise damage recovery unit claim from Enterprise, you yourself... Never our intention to upset or disappoint a valued customer with an Enterprise damage. Called and i even verified this with the Hertz investigation of any incident and defense of any involving... Other words, the company left an official comment on this complaint has facing. Resolving customer concerns cars at Southwest Florida International Airport reached almost $ 13 million consider that at point! And everything would be fine this for you going through, since April thought it sketchy! Of November of 2020, sales for rental cars at Southwest Florida International Airport reached almost $ million! We may need documentation to help our cause know, it is from that department, i will my! In what you really want - a quality, used vehicle from Enterprise, you may if! Up at Enterprise as a result of false damage claims by rejecting cookies...
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