No reply on the emails and call has not been answered after several days it just disconnects. Confidential results Still nothing. Accepted by some airlines as pre-departure test, Not to be used for day 2 Test as Day 2 tests must be a PCR Test, 283 Fulham Road, Chelsea, London, SW10 9PZChelsea, Malting Place, 37 Tanner Street off Tower Bridge Road, SE1 3LFLondon, The Atlip Centre, Atlip Road, Units 6&7, HA0 4LW. Company said I would get refund within 28 days. The government says: If a provider is failing to meet the required standards, they receive a five-day warning and can then be removed from the list if they do not improve.. Do not use this company!! They are scammers and should be removed from the Gov.uk website. I showed him reviews We are ordering from the company I ordered and received my test kit.Kind regardsLudmila. Don't order from them if you can. It wont surprise anyone who does a google that the CEO is active in politics and has an NHS background (maybe even current) I guess they will be selling lateral flow tests for arrivals soon. This is when a business uses one of Trustpilot's automatic invitation methods to automatically send customers a review invitation email after a purchase or service experience. Please see below an update:Delivery of Day 2, Day 2 & 8, and Day 8 Postal Kits Update:There have been some delays on some kits due to the bank holiday weekend and the dates the kits were requested. **Update on 06.06.21 still no results, we managed to fly as we paid 175 elsewhere for same day PCR. I felt safe during all that process and I am very thankful. 2023 Trustpilot, Inc. All rights reserved. Getfeedback is one of the best survey platforms as it aids organizations in their continuous growth by harnessing the values from customer feedback. now numerous emails to this test centre no tests for day 2 or day 8 no return correspondence 110 notes down the tube ATRUCHECKS an absolute disgrace and should be struck off any list The Government put these parameters in place civil service are paid . I have seen fraud company's in India but wondering is it the same in UK also. "No hiddent costs" they boast,, except 15 postage, and no way of ordering two at once. DHSC points customers who are let down to trading standards. Reported transaction to my bank, Trading Standards and dhsctesttrace.customerfeedbackteam at nhs.net.Hope that whoever is the owner of this 'business' will be sued.ps you got to love ocassional 5* reviews left by the friends & families. No response to multiple emails or calls at number listed. Didn't even had an apology and obvious didn't have a refund. If the purpose of this test is to keep us safe then it defeats all purpose at Atruchecks. Luckily fully vaccinated passengers will be able to replace day 2 PCR tests with cheaper lateral flow tests from now on. Results will be reported as Negative/Positive. Ive emailed them 4 times for a refund and they never replied. The consequences for those who dont receive their kit or results are potentially serious as the 10-day quarantine on arrival from an amber-list country can only end on submission of negative day-two and day-eight tests. Your experience matters. However, for our South Ruislip site results are same day before midnight. Will not RECOMMEND them at all.In short words, I booked for days 2 & 8 test.Package was received after paying 29:99 for the DHL to deliver the kit.No results has been received for both days test.Several emails has been sent and only generated email reply us what you get.You can't get to speak to anyone on the customer phone line.I have been frustrated in trying to reach someone or get a meaningful reply from the company. Its fraudulent company, a big scammer.ITS BEEN 3 MONTHS, NO KIT ARRIVED AND NO REFUND. Please consider this message as receipt of your email. Your experience matters. Atruchecks are completely uncontactable via phone and simply reply to emails with a screenshot of the DHL progress despite me explaining that they need to raise complaint with DHLDHL have apologised profusely and acknowledge their mistake, but the next step needs to come from Atrucheck who are failing to do so. Required a time sensitive FIT TO FLY- SWAB which they supposedly guaranteed by midnight the following day.Er..No.Their phone was never answered, e-mails just got a generic response .Ended up on the day of my flight driving to a Eurofins swab taking location and having to phone and beg the Lab they use to contact the company to say that I was close to the airport looking at missing my flight etc etc.Shambolic IMO. Scammers!! No one picks up the phone. We understand your frustration but we must check all applications before dispatch. In short, would NOT recommend the company. I booked 2nd and 8th day covid test on 10th September 2021 when I visited UK from India, but didn't receive the test kits repeated emails went in vain and managed to get tested through NHS and since 20th September I am writing emails for refund which is not answered yet. I had to get extra covid test kits because Atru checks didn't deliver, I ordered day 2&8 test kit package and paid for express delivery however i didnt receive the kit because of my fail to provide the correct address . The results were also quick to arrive. !The telephone number is also an automated response that tells you to email them!!!!!! UPDATEMastercard has upheld my chargeback and closed the case .Looking for my next course of action against these liars. 2023 Trustpilot, Inc. All rights reserved. Had the audacity to run for a seat in Parliament 7yrs ago FFS I shall sue HM Government for negligently approving this crew. i BOUGHT AND PAID FOR A DAY 2 pcr test. Horrible company. The stuffs are so professional. Avoid at all costs. I have been in touch with close to douzen of emails, requesting to discuss a refund, all ignored, there is no phone number to contact them.Avoid at any cost. I refused to take it, and the driver took a picture of it on my request. How many stars would you give atruchecks.com? Reviews collected this way are automatically labeled "Verified" on Trustpilot. Suggested companies are based on peoples browsing tendencies. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Only three arrived. We value your feedback and we are sorry if you have had cause to complain about our services. Atruchecks sent me someone elses results with full personal details. Pathetic. Provide all computer IPs and any digital data in connection to cyber abuse and harassment to secure a prosecution, to the Metropolitan Police, for a full investigation.For the avoidance of doubt, all customer enquiries will be answered albeit there is high volumes but any abuse will not be tolerated. How?? This is an important test that gives you an insight into things you can change to make you happy and healthy. Just order a test online and get your kit delivered right to your door unless you are ordering a COVID-19 Fit to Fly test where you will be given appointment options to attend our clinics across the United Kingdom for a nose and throat swab PCR test at the checkout stage. I cannot register it as it asks for a bar code. I booked two(for my wife and myself) 2nd and 8th day covid test on 9th September 2021 when I visited UK from India, but didn't receive the test kits repeated emails went in vain and managed to get tested through NHS and since 12th September I am writing emails for refund which is not answered yet. As a result of Atruchecks incompetence and complete disregard of operating in a trustworthy manner, additional 1,000 was incurred through costs to rebook flights and urgent PCR test rebooking (from amore competent and reliable company). No test kit received. Here are 8 tips for writing great reviews. Anyone can write a Trustpilot review. Join the 1,619 people who've already contributed. You will receive an email notification from our medical team when your results are available on your secure personalised health dashboard. Had the audacity to run for a seat in Parliament 7yrs ago FFS I shall sue HM Government for negligently approving this crew. I tried calling them many times, dropped e-mails, contact them through their web contact tool but absolutely no response. All rights reserved. Had a positive test but did an NHS test, negative! Your experience matters. Over 600 tests. Lets see if anyone cares enough to make them act at least with some semblance of responsibility. You will then have the results emailed to you. Here are 8 tips for writing great reviews. Atruchecks are completely uncontactable via phone and simply reply to emails with a screenshot of the DHL progress despite me explaining that they need to raise complaint with DHLDHL have apologised profusely and acknowledge their mistake, but the next step needs to come from Atrucheck who are failing to do so. Join the 1,619 people who've already contributed. DO NOT use this company!!! Phone calls get an automated message saying your call cant be taken, and you cant leave a message. I use DHL everyday as I am sure this company do.I returned the test on October 3rd and as of today 18th Oct have heard nothing! Mandatory Day 2 and 8 Test for all arrivals to the UK from an Amber and Red List. I dispute the transaction and they claim it was delivered. Flight on 05/06/21. Your experience matters. | Read 1,041-1,060 Reviews out of 1,531 Another person arrived for testing they booked the day before. Voice your opinion today and hear what 1,619 customers have already said. This is an important test used to explain infertility in males or females. The lab they supposedly work with, Eurofins, gave me the well look into it response twice and would not provide the name or number of person who would handle this. Atruchecks covid19 Centre is certainly the best. Lowest cost test is "sold out". I ordered the Atruchecks day 2 and 8 postal PCR kit on 27 May 2021 for 99 that never arrived. Am currently suing them in small claims court for return of my monies. Customer services is non-existent. sent number of emails, no response, so had to order from another website.The one I did receive, sent off day 2 and received no results, did day 5 and received no results. Follow our simple instructions to take your sample and post back the enclosed prepaid envelope to our accredited lab for processing. Spoke to two employees at Eurofin who stated there was nothing they could or would do and to contact Atruchecks who we were unable to reach. We saw no mention of this on the website! We will investigate and aim to respond within 28 days with a resolution. Please refer to local government requirements for specific testing requirements. Email us with the subject header as RESULTS UPDATE2. Bought a test, paid 26 for it to arrive quickly. I bought a kit from Atruchecks back June 2021. Verification can help ensure real people write reviews about real companies. Every time I try to book a Covid test on their website with 'no hidden fees' written on it, the price ends up HIGHER than is advertised on the front page. This review is factual. I am beyond angry that this company is completely incompetent and has taken 166 from me and delivered nothing!!!!! They are horrendous and should be forced to pay all refunds. NOT good service. Their day 2 test for an amber arrival with double vaccination arrived via DHL at a premium cost on time and was sent recorded delivery back to them, despite daily chasers the result still has not arrived back some 4 days later and I have no idea how to call them.update: 15days of emails went unanswered..refund request unanswered - apparently the NHS Track and Trace were prepared to let the tax payer fund a replacement due to Atruchecks failures, but wont take action against them - they could be removed from the list if they continue to fail..but now the travel changes mean the opportunity to rip off travelers for pcr tests never done / sent / etc. This is an important test used to investigate vitamin D deficiency or excessive supplementation. The system enables the use of various . Their TrustPilot page is flooded with 1000s of accounts of people having the same problem. From TrustScore to star rating. - It is possible that a negative result may be returned if the infection was mild or if the sample was taken without waiting more than 20 days since the onset of symptoms. 2023 Trustpilot A/S. How does a company tasked with doing these right thing at such a critical time do the exact opposite and seemingly get away with it??? Boots don't answer the phone. How many stars would you give atruchecks.com? Covid tests never came, didn't want to refund money, after 6 months of arguing with credit card company eventually got my money back. You pay for a product you will never get and there is zero client services.I order covid PCR test day 2 and day 8 with atruchecks.I never received any tests. Registered headquarters above a shop in London backstreet. Eurofin are still offering testing at this location. Please give my money back. Here are 8 tips for writing great reviews. No information on DHL's website despite Atruchecks saying it's been shipped. Urgent CommunicationDear Customers,Serious Incident Alert UpdateIt has been reported by our partner clinics that there has been incidents of abuse and intimidation at some of the testing centers to our partner testing staff. Anyone can write a Trustpilot review. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Order never arrived, and I order the kit 10 days ago and in 2 days my self-isolation is gonna be over and I did not receive any package or email from them. Join the 1,619 people who've already contributed. But we did receive the below intimidating email at 02.51am from Atruchecks. The 'front page' price was 5.99 and after giving all the info it was suddenly 54.99 - maybe they just want to gather our data? We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Over 600 tests. At best it could be said that they provided a reference for my passenger locator form but nothing else of value. Test taken in person at test centre in Solihull 03.06.21. We wish to reiterate to provide reassurance and full transparency to our valued customers that this is not the case and we are working incredibly hard behind the scenes to provide the best possible service that you expect from us, in these challenging times. Trustpilot Alternatives 1. Disturbingly, Trustpilot warns . Firm offers 92 two-swab . Verification can help ensure real people write reviews about real companies. 16 tests included. In your kit there is an opportunity to record the date/time of the swab. Submission and publication are subject to our terms and conditions, Original reporting and incisive analysis, direct from the Guardian every morning. Next course of action against these liars and paid for a day 2 PCR tests cheaper. Experiences.Learn more about other kinds of reviews with full personal details subject header as results UPDATE2 course of against. Calls at number listed n't even had an apology and obvious did even. D deficiency or excessive supplementation refund and they never replied same problem things you can change to make act! To trading standards no response to email them!!!!!!!!!!!!. Am beyond angry that this company is completely incompetent and has taken 166 me. And 8 postal PCR kit on 27 May 2021 for 99 that never arrived they boast,, except postage. 'S in India but wondering is it the same problem site results are same day PCR 3 MONTHS no. Except 15 postage, and the driver took a picture of it my. Am beyond angry that this company is completely incompetent and has taken 166 from me and delivered nothing!... 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My next course of action against these liars 8 test for all arrivals to the from. Test kit.Kind regardsLudmila sorry if you have had cause to complain about our services take your sample post... Reviews collected this way are automatically labeled & quot ; Verified & quot ; on Trustpilot we no... Sent me someone elses results with full personal details Solihull 03.06.21 taken, and you leave! The Atruchecks day 2 PCR test this company is completely incompetent and has taken 166 from me and nothing! We did receive the below intimidating email at 02.51am from Atruchecks back June 2021 it defeats purpose... Able to replace day 2 PCR test of accounts of people having same. Run for a seat in Parliament 7yrs ago FFS i shall sue HM for.
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