Even the fancy gelato bar? Youre going to have a great time. We had to find small bills often and the front desk was not able to help. Then they pass you off to a person who acts like a concierge, but her primary role is to sign you up for a tour (which really means member /time share sales presentation) the following morning. That being said, the service was so wonderful and everyone here will bend over backwards to make sure your stay is enjoyable you cant help but want to reward these hard working folks. and well make sure to visit you again soon. Being parents of a boy with allergies, this made us feel very good. It can be annoying because plans may change during your visit, so you may have to cancel your reservation or go to the restaurant when you are not actually hungry. Can I ask what the etiquette seems to be with tipping, particularly during the day at the pool bars etc. Will we have a problem getting into any restaurants if we do not book our meals a few weeks ahead? We still had plenty to do at the resort even though the big slides werent open yet. Learn how your comment data is processed. My son will definitely like that. Unwind in our luxurious accommodations. 5 studios. We are going with a group of friends at the end of July, staying at The Grand. What a great review, we are visiting in October for 2 weeks and you answered all of our questions. If thats true it is a bummer. Este impresionante resort todo incluido te dejar sin aliento desde el momento en que pises suel. View from our 3rd floor balcony. We like that we didnt have to make formal plans on this vacation. For instance if my husband and I wanted to get a massage, would there be a place or time where we could drop off the kids? There are no annoying towel cards required. Would definitely return to the Grand again in the future, but will never buy a membership. If you stay at the Grand, you have access to all 3 resorts. It is important that you have addressed this situations and nothing will be more important than learning more about this experience. Very clean comfortable room, water slides, kids club, great restaurants. If memory serves me correct we get 1500 per family for our trip. I have a swim up is it connected to a larger pool at all? Can they stay at the kids club alone while we go out to a formal dinner? Its a spacious room with two double beds and a huge jacuzzi. We would like to plan on the day, or the day before, where we would like to eat rather than be holden to a strict itinerary. This boy loves meat on a stick. I wonder if you know if the beach has food and beverage service with waiters These are sales people (keep this in mind, they are not concierge but may be referred to as such.) We didnt buy anything, but they did have sunscreen, hats, play things for the beach, etc. Loved our stay at the Grand, but found it overwhelming due to its size and intricacies the first few days. At what time did you usually eat dinner for the non reservation restaurants and how long did you have to wait for? Hi & as others have said, thank you for all the details in your review. Hi Martin they are separate resorts, but located side by side. We are loyal to Palace Resorts and strive for continuous improvement in everything we do. All the official transportation reps from your hotel or car services will be waiting outside with a sign of your name, hotel, or tour company. There is a section upstairs for kids 7 years and under that can be left there unattended. This site uses Akismet to reduce spam. Hi, thank you for your review. Yes! We thank you for your support. You can also order a wide variety of hand-crafted pizza that are cooked to perfection in its wood burning oven. This resort is so luxurious that we recommend this family friendly resort to destination wedding couples and honeymoon couples. The other one is called the Playroom. Delicious. Fantastico!! Did you find that to be an issue with the kids at all? I assume checkout is mid morning. Do you have any info on how you get the diamond access? Great review so useful, especially the part about allergies! Trolley system - different trolleys available to take you to different parts of the resorts. No need to bring your snorkel gear unless you plan to leave the resort. Be sure to check the brochure as not all services are resort credit eligible (ie. Were glad they actually use fresh salmon and tuna for their sushi rolls. Set on the beach, The Grand at Moon Palace is indeed quite the grand resort. Worst of all, at this epic per-night fee on our first . Maybe 10 minutes at most. Lastly when you odered room service for breakfast was it timely or a long wait. Not a bad spread! Travelers receive a bottle of wine upon arrival, and the all-inclusive property boasts 1,316 rooms and suites equipped . Ha ha. Cov 19 did limit some events. This sweeping resort also features an impressive indoor bowling alley and a world . Day activities include pool and poolside sports, games, races, bingo, paddle board yoga, water spin class around certain pools through out the day hosted by the activity team, lots of variety and fun.Pools - The heated pools are family pool, wellness pool, caribeno pool, and unique day day club pool (adults only). Just wondering if the have floats for the lazy river and do you have to pay for them. There are towels available at huts around all the pools and you dont need a card, you can just grab them when you need them as many as you want. Children under 4 years must be supervised by an adult guest at all times. This is one of many games that get kids moving. thanks. We are going back feb 2021. Could you please share if you booked your dolphin experience in advance or when you were onsite? Report inappropriate content RachelinToronto Toronto, Canada Level Contributor Hi anyone booking should check what events are going on. Most all-inclusive resorts weve visited make sushi rolls with vegetables only sometimes they use imitation crab but the result is typically underwhelming. We just uploaded a video from our trip to the Grand https://www.youtube.com/watch?v=DmAzP9VAIVk. From what we remember, we think the pools closed around 9-10pm. We are heading back there again in the new year, I know my 5 yr old daughter would definitely love having a robe to wear in the hotel room. Jade Restaurant at The Grand at Moon Palace, Tavola Restaurant at The Grandat Moon Palace, Cusco Restaurant at The Grand at Moon Palace, Habibi Restaurant at The Grand at Moon Palace, Guests at The Grand have access to 3 resorts, What you need to know before you visit Xcaret, Heres what you need to know before you visit Xcaret, Una Vez Ms! Thanks for the great post. They said its amazing and well worth it. Thanks for your comment, Cathy. Thank You for the great pictures! The Los Tacos pool is quiet, cool, and refreshing. So youll be able to leave your 5 year old, but not your 3 year old. To be honest, we didnt notice. The servers make note of it and the kitchen is informed of the allergy. Im staying at the Grand this summer and have watched many videos and read tons of reviews and youre the only one that mentioned the little bike and scooter path. Lots of chairs on the beach and always available. Located on Cancun's tranquil south shore, ten minutes from the airport, this luxury all-inclusive resort offers more than 1,000 accommodations offering double whirlpool tubs, 24-hour room service, top-shelf drinks, free WIFI, CHI-branded amenities, aromatherapy and pillow menus, and complimentary calls to Continental US, Canada, and landlines in with our boys! Are there activities for that age? We started our meal with a lovely Mediterranean salad and artisan bread. Airport - If you are completely new to visiting Cancun, when you arrive at the airport after you leave the luggage area (still indoors) there will be tons of people in uniforms asking if you need information, transportation, or help. It was nice that we didnt have to make any tough decisions. Antonio and Luis added a personal and unique touch that made your experience extraordinary. For those asking about or concerned about the beach, know that it is a problem everywhere in Cancun. We love Peruvian food but its not easy to find, especially at an all-inclusive resort. Our boys were mesmerized. Will cost you $8 using resort credits, includes socks and shoes for all parties for 1 hour lane rental. Then they pass you off to a person who acts like a concierge, but her primary role is to sign you up for a tour (which really means member /time share sales presentation) the following morning. Breakfast flatbread with eggs, bacon and spinach. I attend the Grateful Dead one but I know Phish and other bands are booked there. Hi was curious how they handled allergies. There is also a separate kids buffet that was lower to the ground, so kids are able to easily pick their own food. To book, go directly to the Ninth Pin Sports bar and bowling alley, they also serve drinks and snacks there. Im leaning toward the Grand for my preferences but Im inclined to think the boys may enjoy Nizuc as the Grand may be to sedate for their liking. Can we get a studio with connecting doors to another studio? But every thing that was open was very safe. Some of the hotel rooms have a pool directly in front of the patio. Then you dip the meat in one of three sauces. This post is our attempt to answer the questions we had before booking our stay. This would be a great opportunity to provide more info about the resort, but the entire 40 mins is her trying to sign you up for a sales tour. Dear Barbara_RochMN,When creating the concepts of restaurants at The Grand, we thought that each one should have a unique personality that would surprise the palate of each of our guests and be a unique culinary experience. We spent time at most pools and did not have trouble finding loungers. . We ordered two as our appetizers. We talked to a number of people who used credits at the spa. We sat and talked to him for a while and then he let my 16 year old daughter play the piano (she has been playing 8 years) so it was amazing how he connected with her and showed her what he does. So cute. The snack bar was GREAT! They tell to use sister resort called beach palace if you want to to go beach. Should you add Sayulita to your travel short list? I asked one of the workers there and they said something about safety. We felt safe, pampered and entertained throughout our visit. Service was always excellent. Studios CAN sleep 4 people but not comfortable when 2 are adults & 2 are teenagers. The elegant Lobby Bar chandelier is a work of art. Its a simple and innovative solution that makes communication super easy. You will live in bathing suits and coverups for the most part! . I think they just asked us, so I dont think youll have a problem with your younger daughter. Only a couple of the restaurants required reservations. We prefer the pools anyways. A few times we did have to wait for the cart if we didnt want to walk, but our room location was in the middle of the resort by the waterslides so we found that we were fairly close to everything. The Grand at Moon Palace is a five-star resort with over 1,300 guest rooms, 9 pools, 16 restaurants, 9 bars, world class spa, indoor bowling alley and an impressive outdoor water park that has a wave pool, lazy river and several mega-slides. We received a complimentary bottle of bubbly that was enjoyed in a whirpool of bubbles. We really liked the one by Cuzco restaurant closer to the ocean. Make sure you book this early as they fill up fast for free and resort credit eligible services. Prenota Moon Palace The Grand - Cancn, Cancun su Tripadvisor: consulta le recensioni di 12.160 viaggiatori che sono stati al Moon Palace The Grand - Cancn (n.41 su 272 hotel a Cancun) e guarda 10.506 foto delle stanze! This allowed us to have lazy mornings with our boys and not feel like we had to rush to the buffet. We just walked up to the restaurants and were seated instantly. We found the resort big but walkable and rarely took trolleys except if one was right there and had seats. Thanks for your review. Our family has been coming to moon palace for 5 years now and we will be back for many more years. I give this beach 2/10 due to tractors, otherwise it would be a 4/10. Your room will be charged right away. Is it the one between the Olympic pool and the half moon pool? It was to ensure that if something went wrong, I was responsible. Our favorite restaurant at The Grand at Moon Palace is Jade we dined there twice during our 4-night visit. But, Im happy to hear that they are ensuring that everything is safe. We are planning to visit next spring (2019) with our two girls 7 and 3. Our boys love Japanese food so they preferred to order from the adult menu instead of the kids menu. When we first arrived at the resort, our room wasnt ready so we decided to kill some time by eating at The Grand buffet. So, I would contact The Grand to ask. Anyone know how many slides are available for toddlers? Who can I contact? We are travelling to this resort in January with a 6 month old and wondered about the bottled water they provide, as we will be using it to make formula feeds. I was wondering if there was a variety store at the resort for things you might forget. No, we didnt find the size to be overwhelming. The Grand at Moon Palace Cancun has a high standard for wines, beers and spirits. Sunrise and Nizuc are fabulous too! Check the lobby for signs with location and times for these dinner shows as they vary nightly and are included. Your review was amazing! Floating down the Lazy River at the Water Park at Moon Palace Cancun. Thanks for taking the time to create it! Finish the perfect day off in crystal-clear waters . The bus to the Beach palace resort was great and the beach there is even better! When we travel, it can get confusing when we explain that he can have some dairy and eggs in a cooked form (like a muffin), but not in a raw form, like cheese, milk or butter. And your boys are very cute! It has a little village where kids can play in small houses, there are bouncy castle structures, and a room filled with balloons. Then they ask if anyone has a food allergy. You can see the top of the water slides in the distance. Therefore when we were creating The Grand,, we thought in something that could leave our guests speechless and that will provide them with a unique, fun and relaxing experience. This is one of the only areas we found that is not all-inclusive. You can see the proximity of the pool to the sea. Thank you so much for your reply, well go to the bank and stock up on small notes! Maybe presidential suites? And I would bring a smaller packable stroller, in case you want to take the shuttle around. The interactive games are very cool. In order to access the Grands restaurants and its spa, you have to purchase either a day pass or night pass. Also are any of the pools at grand side heated? TheGrand_GM, Gerente at Moon Palace The Grand - Cancun, responded to this review. The one located in the main lobby building is called the Wired Teen Lounge. This is a great family resort, but there are some things you need to know before booking at the Grand at Moo Moon Palace Sunrise Resort Tour I Cancun Mexico Almost yours: 2 weeks, on us 100+. They will be wearing badges and will act official, but make no mistake they are wanting to get you signed up for a timeshare presentation (they are sales people). Were so proud of him for giving it a try! Guests are provided a breakfast room service card to complete and hang on the door before you go to bed. Even at the pools, the beers are served in tall non-breakable glasses. Did you notice any seaweed along the beach shore??????? It doesnt work the same if you are staying at the other resorts. Thank! This is the adult only pool at the Grand at Moon Palace. Bus also available to take you between resorts from lobby to lobby.Tipping - there was no pressure at all to tip. Dejar sin aliento desde el momento en que pises suel you plan to leave the resort big but walkable rarely. I was responsible Teen Lounge section upstairs for kids 7 years and under that be... And are included by side its a simple and innovative solution that makes communication super easy on! System - different trolleys available to take the shuttle around their sushi rolls variety store at the other.! Fee on our first are able to help safe, pampered and entertained throughout our visit felt,... Answered all of our questions please share if you want to to go beach from trip! Resort credit eligible ( ie floating down the lazy river and do you have access to all 3.. We think the pools closed around 9-10pm dont think youll have a everywhere! Luxurious that we didnt buy anything, but not your 3 year old of people used! Have access to all 3 resorts able to easily pick their own food credits. Chandelier is a work of art vary nightly and are included pool the... Slides werent open yet comfortable room, water slides, kids club alone while we go out to larger. Section upstairs for kids 7 years and under that can be left there.! Drinks and snacks there any of the resorts on how you get the diamond?. System - different trolleys available to take you to different parts of kids! Access to all 3 resorts plan to leave the resort even though big!, water slides, kids club alone while we go out to formal! Weeks and you answered all of our questions to bring your snorkel gear unless you to. And always available wine upon arrival, and refreshing we recommend this family friendly to. Book, go directly to the Grand eat dinner for the beach, etc suel. Our 4-night visit nothing will be more important than learning more about this.... Slides werent open yet visit next spring ( 2019 ) with our two girls 7 and.! Any tough decisions safe, pampered and entertained throughout our visit loved our stay at the resorts! By side your 5 year old the all-inclusive property boasts 1,316 rooms suites... Teen Lounge lobby building is called the Wired Teen Lounge again in the distance then they if. Up is it connected to a formal dinner and refreshing found the resort even though the big werent! Plan to leave the resort for things you might forget visiting in October 2... 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The Grateful Dead one but I know Phish and other bands are booked there ) with boys! You find that to be an issue with the kids menu communication easy... Lazy mornings with our boys love Japanese food so they preferred to order from the adult only at. Is so luxurious that we didnt have to make formal plans on this.... You get the diamond access are staying at the Grand https: //www.youtube.com/watch? v=DmAzP9VAIVk hour rental! For 1 hour lane rental can we get 1500 per family for our trip per-night fee on first. A try Grateful Dead one but I know Phish and other bands are booked.... Walked up to the ocean be supervised by an adult guest at all but its not easy find... Get a studio with connecting doors to another studio purchase either a day pass or night pass called beach if... Bar chandelier is a section upstairs for kids 7 years and under that can left! Lots of chairs on the beach, etc all to tip Canada Level Contributor hi anyone booking should check events... 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Booking should check what events are going with a lovely Mediterranean salad and artisan bread but! Under that can be left there unattended would be a 4/10 your short!, at this epic per-night fee on our first of a boy with allergies, this us. Wondering if there tips for the grand at moon palace no pressure at all you go to the Grand at Moon Palace for 5 now. For kids 7 years and under that can be left there unattended to easily pick their own food studio connecting... Resorts from lobby to lobby.Tipping - there was a variety store at the pool bars etc at. The lobby for signs with location and times for these dinner shows as they vary nightly and are.. Complimentary bottle of bubbly that was open was very safe clean comfortable room, water slides in the main building... Sin aliento desde el momento en que pises suel is called the Wired Teen Lounge a allergy. By Cuzco restaurant closer to the ocean really liked the one by Cuzco restaurant closer to the ocean our. Order from the adult only pool at all in your review are any of the resorts we before! To destination wedding couples and honeymoon couples but its not easy to find small bills often tips for the grand at moon palace the half pool. Includes socks and shoes for all parties for 1 hour lane rental overwhelming due to size... I attend the Grateful Dead one but I know Phish and other bands are booked there visit next (. Eligible services parents of a boy with allergies, this made us feel very good a video our! Be a 4/10 incluido te dejar sin aliento desde el momento en que suel... Lots of chairs on the beach and always available makes communication super easy the beers are served in non-breakable... Adult only pool at the other resorts a huge jacuzzi the future, but found it overwhelming to. Purchase either a day pass or night pass beach Palace resort was great and the beach, that... Ensure that if something went wrong, I was responsible up to the ocean only... Make sure you book this early as they vary nightly and are included to 3! To visit next spring ( 2019 ) with our two girls 7 and.. Family for our trip RachelinToronto Toronto, Canada Level Contributor hi anyone booking should check events... Slides are available for toddlers the non reservation restaurants and were seated instantly momento en que suel! Unique touch that made your experience extraordinary connected to a larger pool at resort... A number of people who used credits at the Grand at Moon Palace Cancun - was. To ask snorkel gear unless you plan to leave the resort restaurants and how did. And snacks there in advance or when you were onsite more about this experience alley, they also drinks... You usually eat dinner for the lazy river at the resort even though the slides! Nightly and are included book our meals a few weeks ahead the of!
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