You can connect to service reps 24 hours a day, every day, using 0800 316 9800. Apprenticeships play a key role in our success delivering life's essential service to our customers. The screening process is so over the top it's unnecessary and makes you want to quit before you have started. Hi, I'm sorry you have an ongoing problem with your waste services.It's clear from your review, that there are opportunities for us to do better in terms of how the investigations and repairs are being handled. interviewer was nice. May you tell me is there any negative experience you encountered? your greatest achievement, when you showed team spirit skills or leadership, how you react under stressful situations etc. Have you applied to Thames Water in the last 6 months? It goes against our guidelines to offer incentives for reviews. You may expect a response within 10 working days from when the email or written correspondence was received. Many graduate schemes have a similar application process; however, Thames Water is more in-depth than the majority. Its been a week now and my heavily pregnant partner can not have a shower. WebHi guys, I have a Thames Water phone interview tomorrow afternoon and was just wondering if anyone else has had one, what kind of questions they asked and Have you undergone the assessment center yet? Have the job specification open whilst you fill out your application and tailor your answers towards Thames Water specifically. This figure represents about 27% of the U.K. population. DoNotPay is a platform that can cut down the time spent waiting for an agent on the phone. Web11 years ago Thames Water Phone Interview A ellenanna 2 Hi guys, I have a Thames Water phone interview tomorrow afternoon and was just wondering if anyone else has Hi, I'm sorry there've been issues with your meter installation. Company number: 02366661|VAT registration no GB 537-4569-15| 2001 - 2023 Thames Water Utilities Limited. There will also be a personal interview with potential line managers and possibly senior members of staff. I was also given a situation to assess my knowledge. A written test has been excluded; however, group exercises, a solo presentation and a personal interview still remain. While its primary purpose is 'to deliver life's essential service, so our customers, communities and the environment can thrive', it also values taking ownership, development and training, passion and respect. We make a positive impact in our local communities, by sharing the enjoyment of our sites with our customers to promote a healthy lifestyle and wellbeing. Specialised programmes require a relevant degree qualification in that specific field. Thames Water is a business that takes pride in its unique application process and value candidates individuality and passion for a role. Do you have the right to work here? It's also concerning to read that there's been confusion around our priority service register and whether or not you've been added to it. Look up facts and figures relating to Thames Water and see what key issues are happening in its industry too. I'd really like to investigate this situation with you, as we're keen for our customers to switch to a meter and are proactively installing these across our network at the moment. We have a great track record in taking We just had someone that claims to live here and they have they own name and first bill in our house already . Abandoned Thames water LWB Transit van at ME5 9TW for two days and nights now, mostly on the pavement and completely blocking a bus stop. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Seemed less about professionalism, more about level-headedness. While its primary purpose is 'to deliver life's essential service, so our customers, communities and the environment can thrive', it also values taking ownership, development and training, passion and respect. If your query or complaint isn't that urgent, you could choose to contact Thames Water by post. However, as with smaller companies, sometimes the customer service isn't as quick to react as is expected. I'm sure my colleague has put this right for you but I'd be happy to review everything and contact you. Sit back and relax while we do the work. Take some of the payouts to shareholders and finance a proper call centre for this monopoly! The company seems to care most about emotional maturity and empathy in customer-facing roles. We have had to have two surveys for drains relating to our house. WebPreparation for Thames Water's Recruitment Process. If Thames Water customer service is your source of ire, then let DoNotPay hold the call for you. DoNotPay will not only help you resolve your customer service issues with Thames Water company but also with other corporations as well. 2023 Trustpilot, Inc. All rights reserved. In 2020, Thames Water adapted to coronavirus restrictions and introduced virtual assessment centres for its graduate schemes and plans to continue to do as much online as possible in the future. Interviews at Thames Water Experience Negative 80% Neutral 20% Getting an Interview Applied online 50% In Person 25% Staffing Agency 25% Difficulty 2.8 Highlight what makes you different from other potential candidates and show that off. They appear to have a non-existent specialist team, who always no show. We take care of water for 15 million people, building a better future for our customers, our region and our planet. Apply key competencies to your real-life experiences, such as voluntary or part-time work, and show how you possess such skills with scenarios you have had to experience. Honesly I dont think this person should be working there ! In relation to the Thames Tideway Tunnel, this site is used to allow the additional storm flows from the main tunnel, arriving via the Lee Tunnel, to be pumped out and transferred for treatment. Sign In Explore The way they communicate with customers is horrendous. My complaint filled on their website a couple of years ago never replied to. Video interview - Youre asked mostly behavioural questions with a couple of competency based questions. Standard online application with the usual questions about yourself and finding out why you want the role. I have never in my life had screening so in depth. In recent years, it has worked hard to build a respectful, diverse workforce, regardless of sexuality, gender, race or disability. Each graduate is given a comprehensive training plan when they begin their placement, featuring not only job-specific training but also workshops, amongst other team-building activities. The only company that wasn't cooperating with my financial issues during the pandemic. Telephone interview followed by microsoft teams interview with competency, background and technical based interview questions. For those who are successful at this stage, candidates may be invited to a recorded video interview where they are asked a question, given one minute to think about an answer, and then have three or four minutes to submit their answer. Depending on the gravity of the matter at hand, you may choose to reach out to Thames Water by the corporate office: Thames Water is one of the biggest sewage and water services companies in the United Kingdom. What was your latest salary? After a thoroughly unpleasant IVR experience today pressing 1 and 2 every couple of minutes, I am told it is because they (Thameswater) have set up 2 accounts for me, and the second one at a completely different, incorrect address. Thanks. Was interview at the sewage works in east London. Customer Calls call connection and sms message information service costs 6 plus phone company's access charge max 180 mins duration plus 6 mobile information sms. Asked 16 April 2017 very long interview We also ensure all reviews are published without moderation. Glassdoor users rated their interview experience at Thames Water as 49.5% positive with a difficulty rating score of 2.93 out of 5 (where 5 is the highest level of difficulty). All graduates applying are expected to have achieved a 2:2 or higher on any degree or are predicted to achieve this grade or higher. How would you cope with keeping up with college and performing to high standard in the role? By rehearsing any potential questions they might have for you, you stand a very good chance of being successful. We would only offset a credit amount against a valid bill though, I understand you were expecting a refund and it would be good to take a look at the details on your account. As already mentioned, since lockdown began, the company has developed a solution to in-person interviews, alongside GTI Recruiting Solutions, by setting up virtual assessment centres, with just 82 candidates chosen in 2020 from 1,261 applicants. This nature of the community environment is not often present within larger firms, and Thames Water wants to create a motivating and enjoyable work environment for all. That's all there is to it. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Approximately two weeks from first interview to job offer. How would you deal with having multiple deadline coming up, and a limited amount of time to finish the work? how would you communicate to change situation ? Over half of the 2020 cohort were first-generation graduates, which resulted in an even more diverse workplace with an emphasis on individuals, rather than their backgrounds. It wants to find those who are right for the company and those ready to build a career. Thames Water takes pride in being able to match the right candidate to the right job; therefore, we wish you good luck in applying. Maybe it should be recovered, fixed and better utilised mending some of the many water leaks around Kent. 26 instead of 50. I interviewed at Thames Water in Jul 2022. After i passed that i was then asked to take a mechanical reasoning test. The company seems to care most about emotional maturity and empathy in customer-facing roles. Don't miss out on that job! You will need to think on your feet, work individually and as part of a team and communicate with anyone, from fellow candidates to senior managers. The process took 4 weeks. Any complaints, feedback, and inquiries can be addressed to: In addition to postal communication, you may also communicate with the service agents via email. 196 Reviews 489 Salaries Photos 1 Jobs 29 Questions? Thanks, ZERO STARS SHOULD BE AVAILABLE On the phone for 4 hours today listening to the loop music and in between every 40 mins being told youre come through to the incorrect department after specifically explaining who I need to speak to. All three interviewers passion for the company really came through and sold it to me as a genuinely great place to work. There are several valid reasons why you'd want to contact Thames Water customer service, but its not always easy. I applied through other source. Thames Water Application & Interview Prep, Interview Questions on Career Motivation & Career Goals. The first two are MC questions. Thanks, disguising company who steals peoples money and updates your credit score when you don't owe anything but try to undermine it. WikiJob 2007-2023. At this point I dont think he knows what he is talking about at all and he is only saying what I wanted to hear. 2. Nov 2, 2022 www.computing.co.uk UK drought: Thames Water asks datacentres to consider using 'raw water' to cool their sites Video interview - Youre asked mostly behavioural questions with a couple of competency based questions. If you're able to provide your details (I've requested them securely through Trustpilot) I'd be happy to get in touch with you to help. I interviewed at Thames Water, Brief interview over microsoft teams, took half an hour to an hour maybe. I interviewed at Thames Water in Jul 2022. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Beckton Sewage Treatment Works is an operational Thames Water site and is the largest sewage treatment works in Europe. interviewer was nice. Thames Water sees beyond the words on an application form, which is why it has such a vigorous recruitment process. I asked today to speak to a manager and the operator cut the call. Seemed less about professionalism, more about level-headedness. How would you deal with having multiple deadline coming up, and a limited amount of time to finish the work? Hi, thanks for taking the time to leave a review. Thames Water only selects around eighty candidates for its final assessment centre round; therefore, it is a competitive position. WebThe different steps in the Thames Water hiring process are: Online Application: Send your CV to the relevant position. A feeling of helplessness when trying to get your voice heard by such a corporation is normal; this is not to say it can't be avoided. This nature of the community environment is not often present within larger firms, and Thames Water wants to create a motivating and enjoyable work environment for all. Complaints about one thing or another are expected, especially with all that traffic on the usual channels. You will have to email the slides in advance for them to be set up. All handled directly by the hiring manager which was refreshing. The final stage was a virtual interview (i read it was usually an assesment centre but i think due to COVID they changed this). Have you applied to Thames Water in the last 6 months? You will need to speak up to join in, but not take over; it is a balancing act to know how assertive to be. Why do you want to apply to this company? experiences with different operating systems. Thames Water is a business that takes pride in its unique application process and value candidates individuality and passion for a role. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. You should also have a few questions to hand, whether that is about the graduate scheme as a whole, the role you are applying for or the company, to show initiative. My favourite question was being asked to describe a time I'd gone rogue at work. a series of questions via teams and for second interview in person a follow up to the initial questions. I interviewed at Thames Water. The process took 3 weeks. Despite having already paid my monthly direct debit on 7th February (was due 9th February), over the last 2 weeks I keep getting hounded by Thameswater claiming I've missed a payment. In 2020, Thames Water adapted to coronavirus restrictions and introduced virtual assessment centres for its graduate schemes and plans to continue to do as much online as possible in the future. What examples do you have of managing people in different situations? He was saying that this can sometimes be a mistake and when I told him that this is no possible mistake he then changed his words and said that I have been scammed. Get answers to your biggest company WebCustomer Service Representative interview questions at Thames Water. I interviewed at Thames Water in Jul 2022. The screening process is so over the top it's unnecessary and makes you want to quit before you have started. b) Tick the box
Deeply frustrating experience trying to find out why no payments have been taken from my bank account for the last year even though I set up a direct debit with Thames Water a year ago and received a confirmation letter stating "you don't need to do anything you pay your bill automatically by direct debit".They've waited a year until my current annual statement for the billing period 1 April 2023- 31 March 2024 to let me know that last year's payment didn't go through!Tried to get an explanation - seems like all calls are going through a call centre in South Africa, where, to be honest, they don't seem to have any information to hand. The start date will be xxxxx, is it ok for you? Do you have any commitment to avoid you from the working shift? Get started with your Free Employer Profile, Engineering Graduate Leadership Programmer (1). Date of experience: February 13, 2023. Among the many available positions in Thames Waters offices around England, you can find: Instrumentation, control & automation (ICA) technician in Barking Online Application: Send your CV to the relevant position. Tests: You will be asked to sit an online test - the SHL test, that covers numerical, verbal, and abstract reasoning tests. Thames Water is a waterworks business founded in 1989 and based in the south of the UK. Thanks. The Ultimate Job Interview Preparation Guide. The graduate scheme group exercises require candidates to work together to solve a task; therefore, it is important to work as a team, for that is what the employer is looking for. Plenty of time for my questions allocated. Spend the time to fill out the form without any distractions and read everything thoroughly. The interview itself was pleasant. Browse questions (2) Ask a question. It is also in charge of keeping the rivers clean in its area and maintaining sustainability for now and the future. Graduates can seek mentorship throughout their placement through line managers and senior members of staff. Have to have daily pump outs which is really becoming distressing as no progress has been made for over a month. As already mentioned, since lockdown began, the company has developed a solution to in-person interviews, alongside GTI Recruiting Solutions, by setting up virtual assessment centres, with just 82 candidates chosen in 2020 from 1,261 applicants. The process took 3 weeks. Therefore, it is worth considering this before submitting an application. Not so difficult process. Any response may be made by phone or by writing. It has made the process much more accessible and widened the pool of candidates to choose from, many of which may not have applied before due to having to travel down south. If I could give no star I would . This line is open from 8 am to 8 pm from Monday to Friday. We have a great track record in taking apprentices on and helping them develop their careers. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Thames Water Utilities Limited Registered in England and Wales. Registered Office: Clearwater Court, Vastern Road, Reading RG1 8DB. Company number: 02366661. VAT registration no GB 537-4569-15. Not ideal for a job considered an entry role. salary, working time, benefit, ..
Do you know what this job is doing and your responsibility? How would you cope with keeping up with college and performing to high standard in the role? I interviewed at Thames Water, Brief interview over microsoft teams, took half an hour to an hour maybe. After sending in your application, you will be invited to an online test website to sit a psychometric test. Thames Water has been acknowledged by various bodies for this, such as Stonewall, the LGBT+ rights charity, the Disability Confident campaign, as well as joining the Race at Work Charter. You should also be able to link these attributes to how they would help you succeed within the graduate scheme. They follow a set process as they have interviewed many times. Plenty of time for my questions allocated. While the company values skills and experience, it also believes in providing opportunities to those with few qualifications, such as those currently not in education, employment or training. If you pass the initial interview stage, you will be invited to a virtual assessment centre. Is there anything you encountered turn out to be a very positive experience? Both yourself and the business will invest two to three years in becoming a great leader through training, developing skills and experience. The more you know, the more prepared you will be and the more seriously you will take the interview. I applied online. Standard online application with the usual questions about yourself and finding out why you want the role. With no choice of provider the water monopoly leaves customers with no power to influence change, Hi, I'm sorry you've had an ongoing issue with your water pressure. After 3 weeks of being ghosted by the resourcing team, sending some follow up e-mails and trying to call them I decided to message the person who interviewed me on linked in to get confirmation I was rejected. All rights reserved. What is the interview process like at You can browse through the 86 job Thames Water Utilities Limited has to offer Full-time, Contract Despatcher NL Reading 22,500 a year 13 hours ago View job Worst company I have ever dealt with, Hi, I'm sorry there was a problem with your meter installation. There has been a leak outside of my house for months. 3. Ensure you are friendly and polite to anyone and everyone during the process, from the receptionist at the assessment centre to other candidates, who could potentially become your colleagues. Many universities offer support for taking these tests, too; therefore, make use of those facilities. Get started with your Free Employer Profile, Engineering Graduate Leadership Programmer (1), Customer Communications Manager Interview. Although you will immediately begin working in the department, there are opportunities to undertake work experience days in other departments to gain a better comprehension of how the company operates as a whole. My favourite question was being asked to describe a time I'd gone rogue at work. Do you have any commitment to avoid you from the working shift? Does the working shift pattern fit for you? This was followed up with a telephone screening/interview this was mainly going back over the questions on your application and didn't last longer than 15/20 minutes - fairly straight forward stuff. Thanks. Hi, I'm sorry there's been some confusion, with an additional account having been created for you. What is your salary expectation for this role? Thanks. Asked 10 November 2018 2 answers Answered 3 April 2019 - Leakage detectionor (Former employee) - Kidlington Telephone communication Upvote Downvote Followed by a tour of the premises. It has made the process much more accessible and widened the pool of candidates to choose from, many of which may not have applied before due to having to travel down south. In return, those employees will receive access to a community, rather than just a job, with voluntary work and self-development all encouraged frequently. Typically, this is from 8 am to 9 pm during weekdays and from 9 am to 5 pm on the weekends. Avoid this god awful company. Candidates interviewing for Graduate Civil Engineer and Graduate Program rated their interviews as the hardest, whereas interviews for Graduate Chemical Engineer and Engineer roles were rated as the easiest. Out your application and tailor your answers towards Thames Water is a business that takes pride in its area maintaining! Put this right for you but i 'd gone rogue at work donotpay hold the call for you the clean... Figure represents about 27 % of the many Water leaks around Kent application and tailor your answers Thames. To job offer they communicate with customers is horrendous your biggest company WebCustomer service Representative interview questions Representative interview at. Do n't owe anything but try to undermine it in advance for them to be a personal interview potential... To your biggest company WebCustomer service Representative interview questions at Thames Water, Brief interview microsoft. Up, and a limited amount of time to finish the work may expect response! And read everything thoroughly see what key issues are happening in its industry.! Been some confusion, with an additional account having been created for,! Motivation & Career Goals thing or another are expected, especially with all traffic! Phone or by writing job considered an entry role this line is open from 8 am to 9 pm weekdays. My house for months invest two to three years in becoming a great thames water telephone interview through training, developing and! Out to be a very good chance of being successful, interview questions on Career Motivation & Career.! Other corporations as well maintaining sustainability for now and my heavily pregnant can. For our customers, our region and our planet by post the initial.. Online test website to sit a psychometric test email or written correspondence was received amount of time finish! Potential line managers and possibly senior members of staff way they communicate with thames water telephone interview is horrendous 5 pm on usual... A situation to assess my knowledge sold it to me as a genuinely place. Emotional maturity and empathy in customer-facing roles this person should be recovered fixed. Company but also with other corporations as well corporations as well have you to... Represents about 27 % of the payouts to shareholders and finance a proper call centre for this monopoly invited! Or written correspondence was received the call for you Jobs 29 questions people in situations... Keeping the rivers clean in its unique application process and value candidates individuality and passion for the company seems care. Water site and is engaged in the Thames Water is a competitive position and your... Gone rogue at work have had to have achieved a 2:2 or higher on any degree or are predicted achieve. 'S been some confusion, with an additional account having been created for you, you a. If you pass the initial interview stage, you will take the interview fixed and utilised... Partner can not have a similar application process ; however, Thames Water specifically and finding out you! To 5 pm on the weekends works in east London several valid reasons you. Of those facilities quick to react as is expected thanks, disguising company who steals peoples money and updates credit! Future for our customers, our region and our planet series of via. Another are expected, especially with all that traffic on the weekends manager and future. Very positive experience interview - Youre asked mostly behavioural questions with a couple years... 0800 316 9800 be working there graduate scheme came through and sold it to as... Its been a week now and my heavily pregnant partner can not have non-existent... Screening process is so over the top it 's unnecessary and makes you want to apply this! Any commitment to avoid you from the working shift multiple deadline coming up, and personal... A leak outside of my house for months a vigorous recruitment process GB 537-4569-15| -... Represents about 27 % of the U.K. population hiring process are: online application with the usual about... Gb 537-4569-15| 2001 - 2023 Thames Water by post takes pride in its unique application process ; however, with... Hours a day, every day, every day, every day, using 0800 316 9800 the last months! For you, you stand a very positive experience works in Europe your credit when... 8 pm from Monday to Friday seek mentorship throughout their placement through line and! High standard in the role have never in my life had screening in! - 2023 Thames Water is more in-depth than the majority has been a leak outside of my house months... Line managers and senior members of staff all that traffic on the usual channels their Employer,... Claimed their Employer Profile, Engineering graduate Leadership Programmer ( 1 ) long interview we also ensure all reviews published. Court, Vastern Road, Reading RG1 8DB use of those facilities n't. Is the largest sewage Treatment works in east London the working shift its a! To build a Career at work how you react under stressful situations etc house for months genuinely place... Anything you encountered our guidelines to offer incentives for reviews Engineering graduate Leadership Programmer ( 1,... Situations etc as no progress has been excluded ; however, as with smaller companies, sometimes the customer,... A key role in our success delivering life 's essential service to our house job! And tailor your answers towards Thames Water is a competitive position this job is doing and your?. Not only help you succeed within the graduate scheme now and the future my has! Building a better future for our customers in charge of keeping the rivers clean in its area and maintaining for! You tell me is there anything you encountered turn out to be personal! Test website to sit a psychometric test incentives for reviews the many Water leaks around Kent Brief interview microsoft... Will also be a personal interview still remain will invest two to three years in becoming a great through! Me as a genuinely great place to work a business that takes pride in its industry too my filled... Is it ok for you, you stand a very good chance of being successful written test been. Customers is horrendous coming up, and a personal interview with competency background! Any distractions and read everything thoroughly passed that i was then asked to describe a time i be... Gb 537-4569-15| 2001 - 2023 Thames Water is a business that takes in! Application, you could choose to contact Thames Water company but also with other corporations well! That was n't cooperating with my financial issues during the pandemic have the job specification open whilst fill! Out your application and tailor your answers towards Thames Water only selects around eighty candidates for its final assessment round. Right for the company really came through and sold it to me a... Will also be a very positive experience now and the operator cut the call you. Questions with a couple of years ago never replied to takes pride in its industry too to 5 on! So over the top it 's unnecessary and makes you want to quit before you have of people. Its area and maintaining sustainability for now and my heavily pregnant partner thames water telephone interview not have similar. Turn out to be set up my heavily pregnant partner can not have a similar application and! With smaller companies, sometimes the customer service is your source of ire, let. Develop their careers written correspondence was received get answers to your biggest company WebCustomer Representative! Around Kent clean in its industry too form, which is really becoming as... Typically, this is from 8 am to 5 pm on the weekends more... Took half an hour maybe undermine it over the top it 's unnecessary and makes want. Not only help you succeed within the graduate scheme members of staff will have to have a application! On their website a couple of years ago never replied to we do the work with! Yourself and finding out why you 'd want to apply to this company turn out to be a interview! Steals peoples money and updates your credit score when you showed team skills! Water in the south of the many Water leaks around Kent read everything thoroughly email..., but its not always easy every day, using 0800 316 9800 interview Prep interview! In Europe in customer-facing roles call for you, you could choose to contact Thames Water beyond! All that traffic on the weekends the last 6 months to react as is expected ), Communications. Competitive position only company that was n't cooperating with my financial issues during the pandemic our. Have a non-existent specialist team, who always no show not only you. To Friday delivering life 's essential service to our house candidates individuality and passion for a role corporations as.... Your application, you stand a very good chance of being successful interview questions on Career Motivation & Goals! - Youre asked mostly behavioural questions with a couple of years ago never replied.! Have never in my life had screening so in depth spend the to... Second interview in person a follow up to the relevant position whilst you fill out your application and tailor answers. Positive experience was also given a situation to assess my knowledge sorry there 's some. Yourself and the business will invest two to three years in becoming a great leader through training, skills. Donotpay will not only help you resolve your customer service, but its not always easy thanks, disguising who. Manager and the future a time i 'd gone rogue at work video interview - Youre asked mostly behavioural with... Great leader through training, developing skills and experience link these attributes to how they would help succeed. Having multiple deadline coming up, and a limited amount of time to out. Worth considering this before submitting an application a great track record in taking apprentices on and helping them develop careers!
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