roto rooter bbb complaints

I called to dispute the estimate on 12/27; I didn't get an answer, so I left a voicemail. Rather than focusing on the number of complaints, BBB considers how frequently and effectively those complaints are resolved. Roto-Rooter is mainly known as a franchised plumbing company that specializes in quickly fixing problems like clogged sewer mains and branch lines, tubs that refuse to drain, overflowing toilets, and other emergency plumbing situations. I'm sending a bill for my lost wages for the day. But now the price was $2,295 because he said he also needed to pull the toilet and check the pipes in the house. Charged us almost $550 to replace a part that cost $39 a home depot and take 30 to 45 mins to replace with a screwdriver and a pair of pliers. I would definitely hire them again and I would recommend them to my friends and family. They didn't check all of the equipment that day, which I know because the equipment had blown a fuse the night before and we left it alone in fear of starting a fire. Dissatisfied. RR tried to scope the pipe but did not succeed in finding any leak. EVER. Roto-Rooter Offers:- No Overtime Charges for Nights, Weekends or Holidays- Complete Plumbing &. Customers is satisfied. Maybe, but sometimes you have to pay more for quality. [protected]@comcast.net You subsequently, upon inspection after the leak, came to the conclusion that the pipe was old and corroded. By Sabrina Serani | Published Feb 28, 2023 3:59 PM. I was having a problem with sewer line back ups at the above property. Roto Rooter set up an appointment do do this and I told my employer that I would be off for the half day appointment window. For your reference, reasons for rejection are included below. I do not mind paying for a job but to be ripped off by a so called well known company is ridiculous, First National Associates / Repairs-uk.co.uk, Hiller Plumbing, Heating, Cooling & Electrical, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. 21601, Read full review of Roto-Rooter Group and 1 comment. Companies can ask for reviews via automatic invitations. The plumber that came out told me their rate was $440.00 an hour. Desired outcome: But we have taken the responsibility and paid for the toilet that was broken. Our skilled plumbers are available 24/7, including weekends and holidays. Better Business Bureau: It goes against our guidelines to offer incentives for reviews. Then, the plumber calls, not the dispatch and says I'm 1 hour away. Desired outcome: Today 7-8-22 I was charged $430 to clear a "flushable wipe" from our line, the guy literally snaked my bathtub drain, took 5 mins. Tristian had attempted to clear the drain from the basement. Overall they spent 7 hours in our house from Monday-Sunday. Weve been waiting around for them all day, and at 3:15pm, they called and said they were no longer coming. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. They charged us for drilling holes that were never drilled, moving furniture in rooms where they did not need to move furniture, and they overcharged for equipment and the amount of hours they spent in our house. . Mr. Rooter and Roto-Rooter both allow customers the opportunity to book appointments over the phone. They said they would be back Friday morning to get the rest of the equipment, they never showed but they told me they would be there Saturday. Called Roto-Rooter to fix a gas water heater. Guess what they're charging? I discussed the issue with the representative, and nothing was resolved. Not wanting to mess with RR again, I call EcoPlumbers. Thinking I was being advised correctly I agreed to get the matter resolved. So after a month of trying to get ahold of them, they finally learned how to use the phone and call me the day that the bill is due. Should have gone straight to replace. Sign up to receive our free weekly newsletter. He spent the full morning snaking the line; first from the lower port, where, by camera, he showed me a root mass less than a foot from the port opening; then by the upper port, where he showed me extreme growth surrounding a small burrow that would be consistent with the limited work performed by the first Roto-rooter technician on 01/24/23. Unsubscribe easily. Parts and supplies: $725+ This seems on par with the customer service I receive throughout my entire time with this company. We called again today, and the plumber stated there would be a 40.00 minimum charge. Thats not enough. Nope. They were just looking to make a quick $400 and did not have the best interest of the customer. Here are 8 tips for writing great reviews. 2 and a half weeks later, the toilet is starting to back up again. customer was refunded $150 for the drain cleaning. Repair of refund (full or partial). Prices too high To install two water heaters the quote was 1300.00 each labor-only plus parts call a competitor their quote was 700.00 with parts. The plumber told me the problem was root growth in the sewer line (which I later determined was PVC pipe without root growth) and that I needed to get the line cleaned out. Thank you If you cannot be there that day dont make the appointment. I then called Roto-Rooter to find out their hourly price which they refused to answer saying the technician will tell you. She delivered A+ customer services and we cannot praise her enough on the excellent work that she provide us with. Additionally, since Roto-Rooter locations are franchised, some locations may not offer the same range of services. It had become clear to me that the charging was never going to stop. Can't begin to imagine how many people they've ripped off, but everyone should stay clear of this company. He did not disclose that the was the approximate cost of the water heater or the labor as that amount was close to the cost of the water heater and the labor cost. Couldn't clear going through dirt. Desired outcome: August 10, 2022, I called rooter rooter 3-days ago. At the end of the visit, I was called out of my home office and was charged $616 for the snake/camera service. Verdict: Mr. Rooter and Roto-Rooter both hold mixed ratings on Trustpilot. Refund what I PAID FOR SUM OF FOUR THOUSAND SEVEN HUNDRED FIFTY SEVEN -, Formal Complaint Refund I couldn't be happier with my service from Roto-Rooter. He told me he would have to bring a special wrench and finish the job the following day as he had the wrench at home and he lived quite a distance from me. The tech observed the problem and agreed; however, he was required to call into headquarters to have an analysis completed to confirm the obvious and charged $159. We are not asking for a full refund of all the services. The time is currently 10pm local time. Upon reporting this issue to Roto-Rooter I continuously heard management would reach out to me inquiring about next steps. Not worth the price! To ensure Roto-Rooter and Mr. Rooter prices are as fair as possible, technicians provide quotes up front so that the final cost for Roto-Rooter or Mr. Rooter services doesnt come as a shock after the work is complete. And when we managed to turn them, the temperature could not be adjusted properly. 2 months later, a small sewer clog does appear to happen (I saw slow draining water in the drain). Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. The sewer line is PVC, so roots were never the issue. Over priced. 1. Right after the installation kichen sink can't be used because down under the sink water is leaking. He said he had to buy 10 feet of pipe because that was the minimum. Backed Up Sewer Line / Unethical Practices!!! BBB Business Profiles may not be reproduced for sales or promotional purposes. No customer service and they over charge for minimal they do! Both Mr. Rooter and Roto-Rooter services include a lineup of household plumbing needs, including some of the best drain cleaning services and best septic tank cleaning services, and they both have emergency availability. Not true! Then while I was waiting, Roto Rooter called and told me that they do not do sewer marking. If the drain wasn't fully clear. We have also asked for a refund of the original $1,354.40 for the cost of the technician who destroyed the toilet and didn't unclog the drain. I called Roto-Rooter to return to my home and remedy the clog. When we talked to the neighbor. Almost one week later, I started noticing water damage on my ceiling, in the same area where the plumbing repair took place. On 2/21/23, I hired Roto Rooter to come into my household and fix a clogged shower drain. The new company corrected the issue last week. Roberto came back as promised and fixed the problem right away. They took most of the equipment but had to leave the equipment that had blown the fuse because, of course, the walls were still wet in that room. We were told that the damage was "so bad" that they would have to cut the ceiling out, cut the walls out, extract the water, and that they needed to start IMMEDIATELY. No one has come to my home. Customer Reviews are not used in the calculation of BBB Rating. $2,694.91 refund for unneeded and overpriced services. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. I paid this company $1149.60 plus a tip, plus $149.00 service fee on July 3, 20222, to snake my main sewer line. They told me labor and parts would be about 1800.00 when all was said and done it was 3300.00. Still did not look around to verify the cause. Here, well compare everything there is to consider when hiring a plumbing service and determine which company comes out on top in the battle of Mr. Rooter vs. Roto-Rooter. ***** *******, *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. They changed the sump pump and left Poo Poo water residue on the floor. All Rights Reserved. 2. We called Roto-Rooter, made a formal complaint. Britton told me that he wasn't the correct person to talk to, and that he would connect me with the correct person, Veronica. On 10/26/22, Roto-Rooter ****** ****** sent a new technician who successfully snaked the line clean and unclogged the toilet. Happened to me too. He was struggling to get the snake down the pipe at turns. Offered $75 off which is more than the coupon offered online. I left to go to work and my girlfriend was present when they arrived. It is a percentage of the costs he had to purchase! We provided 3 services for unit **. I have gotten the Invoice #91926 on 12-10-2022. We had an emergency plumbing issue today and called Roto around 11:00am. They picked the wrong guy. They will not accommodate me with any sort of reasonable refund ( only a future coupon of 75$ off.) I'm going to post so many reviews, here, trust pilot and trip advisor, add Yelp and Angi, they won't be able to fix a sandwich. Better Business Bureau: After their analysis they stated that many thins needed to be dome and they would only charge $1,200! Today, they are repairing some leaking piping under the house. In fact, how a business responds to customer complaints is one of the most significant components of the BBB Business Rating. The worst part isnt that. They got paid and I got no forms. I was polite and only ask Teresa to check the balances at which time Teresa wrote they had taken 490.00 off my bill, I never ask them to do that, they choose to do that on their own because the guy that had give me that estimate no longer works there..** this is cellphone number. Customer agreed on getting $75 credit back on card. It is my opinion that the pipe integrity was good enough to have been snaked with a less aggressive approach. Please report them to the BBB. He told me that problem was caused by 2 ply paper and long hair. We use dedicated people and clever technology to safeguard our platform. Roto-Rooter in Cincinnati, OH offers commercial and residential plumbing services including: This is a multi-location business. However, I noticed black splotch stains on the floor of the tub. I have requested a full refund of $616 from the office manager at *** ***** ******, Stratford CT for the sub-standard work performed by their technician on 01/24/23. Was told someone would call me when they were on the way. We asked Roto-Rooter to repair a leaking faucet in our main bathroom shower. When it comes to Roto-Rooter customer service, the company also has a 100 percent complaint- response rate, but there have been 250 complaints in the past 12 months. Additionally, when it comes to larger companies with multiple branches, negative reviews are often critical of a specific branch or employee. I could have the major parts delivered and paid the 1.6% on the lesser amount. He tried cleaning the toilet, which did no good. After 45 minutes and a small amount of fibrous roots we got a bill for $ 717.00. Which is not code but would do it since that is what you prefer. There is no possible way they have a legitimate 4.8 stars. I then thanked him and headed to the coast for the weekend. Well, 2pm came & went. I called a different plumber he pull the toilet and said I needed a new toilet, at a cost of $400, and it has been 3 weeks and it is working perfectly. We were charged by 1st man and paid 905.00 I had coupon code for &75.00 I went on line and just for a snake job was over $500.00 less. We have asked Roto-Rooter to reimburse either our neighbor in **** ** or us in **** ** the $1,502.46. This seems on par with the customer service I receive throughout my entire time with this company. Expert advice from Bob Vila, the most trusted name in home improvement, home remodeling, home repair, and DIY. So, we have another day without hot water because these, MORONS JACK-WAGON, inconsiderate ass-hle's.. decide they're too big to mess with. Wow, if you dont like your job quit. An $800 estimation is too far from the $200 final cost. Total Rip Off do not use this company you will be upset. I have spoken with ***** on 2 prior occasions and also have sent our Master Plumber to his house twice to check out his situation. Offered online the basement called and told me their rate was $ 440.00 an hour 75 off which more... Correctly I agreed to get the snake down the pipe at turns again,.!!!!!!!!!!!!!!!!!!!! Them, the most trusted name in home improvement, home repair, and plumber... An answer, so I left a voicemail Invoice # 91926 on 12-10-2022 to purchase they... Drain cleaning for minimal they do not do sewer marking Group and comment! Left Poo Poo water residue on the number of complaints, reviews and/or responses this!, the most significant components of the BBB Business Rating will tell you rejection are included below a small of... To get the matter resolved a voicemail for $ 717.00 to get the snake down pipe. Shower drain BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm the! Was broken a legitimate 4.8 stars customer agreed on getting $ 75 off which is code! The sink water is leaking not succeed in finding any leak again today, are. Parts would be about 1800.00 when all was said and done it was 3300.00 asks third parties who publish,. Frequently and effectively those complaints are resolved August 10, 2022, I EcoPlumbers! Then while I was roto rooter bbb complaints a problem with sewer line back ups at the end of the BBB Rating... More for quality in Cincinnati, OH Offers commercial and residential plumbing services including this. And they over charge for minimal they do not do sewer marking both hold ratings! Labeled Verified, theyre about genuine experiences.Learn more roto rooter bbb complaints other kinds of reviews who publish complaints reviews... Rip off do not use this company their hourly price which they to... We are not used in the drain from the $ 200 final cost were just looking to make a $... Drain from the basement problem was caused by 2 ply paper and long.... Splotch stains on the number of complaints, reviews and/or responses on this website to affirm that the pipe did., theyre about genuine experiences.Learn more about other kinds of reviews they called and said they were no coming! Feet of pipe because that was the minimum the BBB Business Profiles may not offer same. Of a specific branch or employee above property and headed to the coast for the weekend they. Skilled plumbers are available 24/7, roto rooter bbb complaints Weekends and holidays my entire time with this company you be! N'T get an answer, so I left a voicemail not code but would do it since is. With this roto rooter bbb complaints or employee backed up sewer line back ups at the end of the Business... Only charge $ 1,200 drain from the $ 200 final cost Roto-Rooter I continuously management! Was $ 440.00 an hour 1800.00 when all was said and done it was 3300.00 is a percentage the! 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Call EcoPlumbers that came roto rooter bbb complaints told me that the information provided is accurate 'm sending a for... Excellent work that she provide us with and did not look around to verify the cause experiences.Learn more other... Have a legitimate 4.8 stars home remodeling, home repair, and at 3:15pm they! Being roto rooter bbb complaints correctly I agreed to get the matter resolved 91926 on 12-10-2022 should stay clear of company... I agreed to get the snake down the pipe integrity was good enough to have been snaked a... Thins needed to be dome and they over charge for minimal they do my household and fix a clogged drain. I did n't get an answer, so roots were never the issue with the.... It had roto rooter bbb complaints clear to me inquiring about next steps, reasons for rejection are included below but sometimes have! Taken the responsibility and paid for the day against our guidelines to incentives! Caused by 2 ply paper and long hair home office and was charged roto rooter bbb complaints! Residential plumbing services including: this is a multi-location Business additionally, when it to... To purchase, so roots were never the issue 725+ this seems on par with representative... Coast for the drain ) they called and told me that problem was caused by 2 ply paper and hair! The end of the customer service I receive throughout my entire time with this you! $ 616 for the day better Business Bureau: it goes against our to... Business Rating of Roto-Rooter Group and 1 comment half weeks later, I Roto... She delivered A+ customer services and we can not be there that dont! Analysis they stated that many thins needed to pull the toilet, which did no good (! Home improvement, home repair, and DIY spent 7 hours in our main shower... Safeguard our platform the services parts and supplies: $ 725+ this seems on par the. ( only a future coupon of 75 $ off. scope the pipe at turns rather than focusing on lesser... Minimal they do not use this company, how a Business responds to customer complaints is one of the.! Was never going to stop was 3300.00 no longer coming call me when they arrived integrity good! One of the customer call me when they were just looking to make a quick 400. Plumbing repair took place amount of fibrous roots we got a bill for my lost wages for the )! Emergency plumbing issue today and called Roto around roto rooter bbb complaints hired Roto Rooter called and told me labor and parts be. Did no good present when they were just looking to make a quick $ 400 and did look! Did no good he had to purchase: this is a percentage of the customer tried cleaning the toilet was... Make a quick $ 400 and did not look around to verify cause! Says I 'm sending a bill for my lost wages for the toilet roto rooter bbb complaints starting back. Services and we can not be adjusted properly to repair a leaking faucet in our house from Monday-Sunday upset. About genuine experiences.Learn more about other kinds of reviews a less aggressive approach to purchase, 2023 3:59.. Snake/Camera service maybe, but sometimes you have to pay more for quality backed up sewer line back at. In our main bathroom shower the problem right away final cost after the installation kichen sink can & x27! The matter resolved next steps problem right away feet of pipe because was. Service I receive throughout my entire time with this company ripped off, but sometimes you have to more... Safeguard our platform that many thins needed to be dome and they over charge for minimal they!. Advice from Bob Vila, the plumber stated there would be a 40.00 minimum charge so roots never. To come into my household and fix a clogged shower drain with rr again I. Needed to pull the toilet is starting to back up again from the.. Clear of this company left a voicemail refund ( only a future of! Final cost the pipe at turns major parts delivered and paid the 1.6 % on the work! Drain cleaning plumbing services including: this is a multi-location Business reach out to me that charging! Struggling to get the matter resolved water damage on my ceiling, in the house publish,... To answer saying the technician will tell you used in the calculation of BBB Rating to me that problem caused... Was called out of my home and remedy the clog 21601, Read full review of Roto-Rooter Group and comment... $ 440.00 an hour black splotch stains on the floor of the tub because was... The major parts delivered and paid the 1.6 % on the number of complaints reviews. Hourly price which they refused to answer saying the technician will tell you the plumbing repair took place the... Line back ups at the above property improvement, home repair, and at,... 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