The bodies of two men dismembered in plastic bags were also located in a separate spot. The alternative was to pay $$$ for a private meal and wine to ensure a sitting. Whether youre looking for a romantic escape or a fun-filled adventure with friends, you can Vacation Like a Star in the selfie-worthy setting of Costa Mujeres, Cancun. It's been very disappointing!! We appreciated the location near the pools, the burger bar and the Italian restaurant. The wait to experience Planet Hollywood Cancun was well worth it, and I cannot put into words how much this resort offers for every type of traveler, age group, and personality. 12:00 pm, This gourmet food emporium features the hottest culinary trends from around the globe, with local farm-fresh dishes, a wood-burning oven for made-to-order flatbreads, a patisserie for hand-crafted baked goods, a taco stand with food truck-style Mexican tr. Jose at the buffet, greeted us every morning and seated us and got us our coffee, orange juice, ketchup, salt and pepper. Planet Hollywood Beach Resort Cancun delivers on the traditional all-inclusive concept as we know it with food, beverages, and most activities included. You will get more bang for your buck. Yes, dry cleaning and laundry service are offered to guests. We ate at Shores outside. Planet Hollywoods famous libations or choose from the classics at Point Break pool bar. Star Class did have some positives having access to private pool area with bar and grill service. However, it did end promptly at 10:30. Another man was killed while lying in a hammock, while a person was shot dead and covered in a plastic bag, the prosecutors office for the state of Quintana Roo said. A passport is required, as usual, and that is about it. We went to a movie Top Gun and it stopped working 3 times. All of the info I have as well is from about three people on Twitter, so Im just wondering what is true and how things are playing out right now. Be sure they will be even more motivated. Our on-site excursion partner offers unmatched ease of access and preferential pricing exclusively to our guests. The surf was rough. We've had issues getting pool towels, wash cloths & bathroom towels daily. The alternative was to pay $$$ for a private meal and wine to ensure a sitting. Lined up at 2:30. Both were stocked daily with water, assorted soda, beer and snacks. Seems like this place catered to a certain demographic but I wont go deep into that. STREETS OF CANCUN RUN RED WITH 14 MURDERS IN 36 HOURS On Tuesday, authorities found one man bound and shot to death. Speak to a Planet Hollywood Experiences representative on site to learn more about the activities and tours offered. We had lunch most days at the star class bar and grill where our waitress Alejandra was outstanding. Nearby attractions include Rafa Nadal Tennis Centre (1.5 miles), Playa Norte (4.8 miles), and Rock Bar (5.0 miles). The others were hit and miss. We are frequent visitors to Mexico and the Caribbean, and would say that this was one of our very favorite resorts! Be careful (per Sunwing Website) included in Star. Many travelers enjoy visiting Hacienda Mundaca (7.7 miles). The staff were friendly, including Yomelly our dedicated personal agent (Star Class upgrade) who was there to help whenever possible. 96% of travelers recommend this experience. Breakfast was excellent. It is always our priority to make you feel like a star staying with us, we hope to see you back soon at Planet Hollywood Cancun! We are finally moved. Friends at PH Cancun Chef Table. What are some restaurants close to Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? I hope they can find all the missing to give the families some closure. You could find shade in swim up bar in family pool. It was ok. The lazy river and flow rider were excellent. The surf was rough. Your assigned Personal Agent is on hand at all times for any request you might have. Been here 2 days so far. They never did the arcade or trampoline park. We are continuously looking for new and better ways to improve our operations, we hope that on your next stay with us will be even better than it was this time. This was a daily occurrence. We encourage you to follow credible sources for travel updates and protocols on the development of COVID-19, including the Center for Disease Control and Preventionwww.cdc.gov,World Health Organizationwww.who.intand your vacation destination tourism board. I will absolutely share your comments with them. Enjoy a wide variety of delicately prepared cuts of meat, grilled to perfection. I had been waiting a year to experience this property, and on February 12, 2021, I finally touched . Resort Map Awards and Recognitions Our star-worthy experiences are turning heads. What restaurants are near Planet Hollywood? Planet Hollywood Cancun Resort is an all-inclusive beachfront resort sitting on a stretch of white sand beaches. Wonderful experience overall. Located at the base of Peninsula Papagayo in Guanacaste, Costa Rica, Planet Hollywood offers a fashionable all-inclusive vacation surrounded by natural wonders and only-here experiences. Tonight waited we waited 1 hour and 25 minutes to get seated at the Italian restaurant. If I could have chosen zero stars I would have. Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort 3,932 reviews #13 of 20 hotels in Costa Mujeres Save Share Punta Sam, Carretera Mza 002, Lt. 7 Salinas, Costa Mujeres 77400 Mexico 011 44 20 3027 4841 Visit hotel website Check In / / Check Out / / Guests Hotel direct offer! Planet Hollywood Adult Scene Cancun. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Hey, I was hoping someone who knows more or lives locally can weigh in on whats happening with the Planet Hollywood hotel at the moment. It was much louder. Planet Hollywood Adult Scene Cancun, An Autograph Collection All-Inclusive Resort - Adults Only, Punta Sam, Carretera, Mza 002, Lt 7, Salinas, Costa Mujeres, Quintana Roo, Mexico, 77400, For more information about the physical features of our accessible rooms, common areas or special services relating to a specific disability please call +52 998-580 9880, Unlock your stay with the Marriott Bonvoy App. The attention to detail is flawless when it comes to these room accommodations, regardless of which side you book. Dear Scott, Thank you very much for being our main Star of the show and for your comments, both towards our hotel and the service of our team, but most of all for letting us know about all the fun you had at our resort with your friends. You dont have to be 007 to enjoy the sophisticated atmosphere and diverse cocktail menu at Twist Social Bar. Yes, guests have access to a pool, a fitness centre, and fitness classes during their stay. and our The next time someone with us went at 12:45 to wait until 3:00. So, the hotel is very nice. Overall, the room was very quiet, but there were three nights when there were weddings held on the upper floor above the Italian restaurant, which did mean that the music was quite loud. I'm upset & feeling as if I'm being restricted to certain restaurants either because of class levels or race. He got us in. The buffet was good. I have been to numerous all-inclusives that serve up the exact same dishes in . So sit back, relax and feel like an A-lister. Had an issue we weren't happy with, but your wonderful customer service crew handled it well above our expectations. In Planet Hollywood, William Ariel Llanes, Carlos de la Cruz, Juan Pablo Pech, and Carlos Ramn Lpez were also disappeared between 2019 and 2020, without so far the investigations have yielded clues about their whereabouts or those responsible for their disappearance. We liked being able to control all of the lights, fans, etc. Didn't get any contact from her for 24 hours. I was at the resort for six days and still did not make it around to all of the restaurants. Flow Rider. Filling the barren space in our lives. Quotes displayed in real-time or delayed by at least 15 minutes. When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site. The restaurants vibrant flavors co-star with beautiful ocean views for an elegant dining experience. The perfect A-lister escape, this adults-only aged 18+, all-inclusive paradise features a private stretch of white-sand beach, exhilarating pool parties, gourmet restaurants, and lively bars all in a luxe, modern setting. Our kids did mini golf once. All Rights Reserved. The second time we went later. 3:00 pm, Check-out: The sports bar was also good. Had an issue we weren't happy with, but your wonderful customer service crew handled it well above our expectations. Our ceiling in our bathroom leaked into our sink. So we finally left after the last time as it didnt seem like it was going to be fixed. 2. Night time shows were okay, this resort is perfect if looking to relax more so than turning up. Punta Sam, Carretera, SM 006, Mza 002, Lote 7-8 . We are not big on evening entertainment but did take in the Queen tribute, which was great. Get your FREE Mexico Travel Guide! But despite arriving early we ended up eating our meals in the dark. The Buffett was ok. We found things to eat. 2023 Planet Hollywood Cancun. Our top chefs and mixologists will create applause-worthy experiences. Bring your cast and crew with three glam bedrooms, a billiards table, full bar, luxe living room, and sprawling balcony with oversize Jacuzzi and cinematic views, theres ample space for all your A-listers. Our chef was entertaining and great. We are pleased to know that you enjoyed our facilities and activities. All Rights Reserved. Biggest issue is eating at their steak house. Planet Hollywood guests can get the full star experience as a STAR Class member, and enjoy A-List exclusives. So, you'll be happiest if you don't plan to leave the resort during your stay or if you want to do excursions close to the resort. We did not hear any other noise from the entertainment or from the hallway. The steak house was really good the first time. Which is a major bonus considering the problems with getting into restaurants around the resort. Discover our unique collection of over 180 independent hotels carefully crafted to leave a lasting imprint. The food was good. What are some of the property amenities at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? Not as good the second time. We had a humidifier brought up and it did help. Your feedback is very important for us so we keep improving to offer even better experiences in the future. We had to wait but probably only 45 minutes. There was also zero offer for compensation based on our failed experience in the first 20 hours. 5. Unlock Member Rates! from one central panel. You have to empty it lots. One night we went right at 6 again. Even though they had multiple rooms to cover, they were responsive and attentive. We did not have Star Class and did not think that we missed out on anything - the only advantage seemed to be the ability to book dinner reservations, and we did not have any trouble getting in to restaurants by going at opening time (5:30 or 6:00, depending on the restaurant). The all-inclusive Planet Hollywood Beach Resort Cancun Aerial view of the hotels in this beach resort The inauguration of this 898-room hotel complex, whose investment reached 200 million dollars, was scheduled for December 15, 2020. It's not the place for you if you want to relax by the beach and pool. My family and I chose this Planet Hollywood Cancun based on the pictures and its 5 star rating but I wish we would have done more research. Eight bodies -- two of which were dismembered and shoved in plastic bags -- were discovered on the streets of the Mexican resort city Cancun, prosecutors said Tuesday. Weve created the ultimate beachfront vacation locale featuring Hollywood memorabilia, themed experiences, a star-worthy spa, and a variety of all-inclusive dining venues and bars, transforming the everyday all-inclusive vacation into a PHabulous getaway. Visitors from Spain, Belize and Uruguay have been among those killed. I also enjoyed the adult scene pools and restaurant with absolutely no kids in those areas. Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay. Star regards, Jonathan Iriarte General Manager, Overall we had a great vacation at Planet Hollywood with friends (30 of us including kids). Go to Riu, either in cancun or playa del carmen, it is ideal in playa del carmen as you would be able to go to cozumel and tulum, temptations is a swingers hotel and hollywood is seriously expensive for what they have..my choice would be Riu playa del carmen close to everything and just a bua ride away from cancun 40 minutes away from all three . The restaurants vibrant flavors co-star with beautiful ocean views for an elegant dining experience. After feeling exacerbated, I went to the manager Roberto Bono. I hadnt read reviews so this was entertaining and unexpected. I noticed a pool workout in the am and later in the day around 4ish there was some subpar entertainment. Left there and tried the only other restaurant open which was the Italian place, get over there and they tell us sorry were serving a party of 45 and arent taking in anymore. This resort was absolutely amazing, and it has EJtheTravelDivas stamp of approval for a spot where you can enjoy your vacation and turn all the way up with non-stop activities or all the way down, should you just want to max and relax. We also received three. Find your perfect escape just 45 minutes from Cancun International Airport in the glamorous haven of Costa Mujeres. Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort, is located north of Cancun, Mexico, about 22 miles from the airport. This material may not be published, broadcast, rewritten, Such as omelettes, eggs your way, fresh tacos, grilled seafood. Own or manage this property? 55. Quotes displayed in real-time or delayed by at least 15 minutes. Get the cabanas and ask to skip the bottle service. When we said we didnt have a reservation we were told it would be at least another hour wait. Your assigned Personal Agent is on hand at all times for any request you might have. WTF! Enjoy traditional pub food, themed trivia nights. They werent appealing when it was so nice outside. Star regards, Jonathan Iriarte Genera Manager, Hotels near Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort, Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort Features, Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort Pool, Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort Rooms, Preferred Hotels & Resorts in Costa Mujeres, Hotels near Playa Mujeres Trips and Tours, Hotels near One Spa at Finest Playa Mujeres, Hotels near (PCM) Playa Del Carmen Airport. Service was good but not great. There was no lighting outside in the evening. Home; The Quantum Leap Podcast; Thinking Outside The Longbox But Planet Hollywood Cancn, the brand new, five-star, Autograph Collection All-Inclusive Resort, may have to be added to that list. How easily could my kid get alcohol? Just not sure it was 100% worth it. We had Star Class which came with a Butler. Two of us booked the swim up but soon realized if you don't upgrade to a star level you'll receive subpar service. Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast. Immediately upon walking into your room, you are greeted with a purple LED graphic of the PH logo on the floor that sets the entire rooms mood. The subpar parts: Our room was not great. Our on-site excursion partner offers unmatched ease of access and preferential pricing exclusively to our guests. Planet Hollywood Signatures A Stunning Backdrop in Sun-Drenched Cancun Location Perfectly positioned just 45 minutes from Cancun International Airport in the exclusive enclave of Costa Mujeres, our star-quality location puts white-sand beaches, ancient Mayan temples, golf courses, luxury shopping, and epic night clubs within easy reach. This gourmet food emporium features the hottest culinary trends from around the globe, with local farm-fresh dishes, a wood-burning oven for made-to-order flatbreads, a patisserie for hand-crafted baked goods, a taco stand with food truck-style Mexican. 2 of our 3 rooms were close together. I hope you give us the opportunity to host you again in the near future and allow us to make you live a greater experience at Planet Hollywood Cancun. Jose at the buffet, greeted us every morning and seated us and got us our coffee, orange juice, ketchup, salt and pepper. We tipped to have extra umbrellas brought to us. Absolutely terrible service in regards to trying to eat a meal. The taxi driver fled the car before police arrived. The beach was beautiful. Yonathan is the best! I could go on to call out other missteps by the front desk and butlers but why bother. We will see you soon in Planet Hollywood Cancun. Take a look at our list of awards and recognitions. We are not Star Class and have had no issues getting into them. A man and a woman were found dead inside the vehicles trunk parked outside the Chedraui de la Multiplaza shopping mall, according to the report. 98% of travelers recommend this experience. No activities take place on the adult scene side of the resort. Areas that needed improvement were housekeeping who didn't replenish basics like wash clothes and coffee. Cannoli, tiramisu, and panna cotta. You have arrived. We are not Star Class and have had no issues getting into them. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Lilly failed to deliver on every level. We will be coming back for sure. No getaway by the ocean is complete without sampling some local seafood! You must take the test no more than three days before your flight. The fresh coffee bar had long waits also. Good hotel, average food, horrible Star Package experience. Wonderful experience overall. We go to concierge & they say its 1st come 1st serve. Explore 292 suites, stunning wedding venues, eight . My "butler" Lilly was a complete failure. Cabana staff was amazing as was our cook Chef Covles at the Japanese restaurant. Ricky at the Customer Service Desk has been very helpful in numerous ways. There are many reasons why we love Cancn. Didn't get any contact from her for 24 hours. This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. Went to try to eat at the steakhouse and after waiting in the line there for 40 minutes , with no staff at all letting anyone in line know about a wait time I might add, we get up to the front and were asked for our reservation. Our A-list location puts white-sand beaches, ancient Mayan temples, golf courses, luxury shopping, and epic night clubs in easy reach. The staff went above and beyond to make sure I was a happy guest. Now Ive seen that some of the construction workers had gone missing and some of their bodies have been found on the site, and now they are considering tearing down some of the rest of the hotel to search for more? The kids enjoyed the grotto bar. Pay the extra for the star class upgrade. It's kind of a late-night spot where you go to get that bar food for your alcohol, there was a DJ the one night, and there are pool tables inside as well. Such as omelettes, eggs your way, fresh tacos, grilled seafood. The staff was on point for the most part. This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. Ten of the restaurants are on the family side, which is open to both sides of the complex, and the other two restaurants are located on the exclusive Adult Scene side. Planet Play. There are 566 suites on the family side and 332 suites on the adult-only side. Couple in lobby with computer. Just because youre in Cancun doesnt mean you cant enjoy authentic Indian cuisine with flavors that will make you feel like youve been transported to the other side of the world. We had Star Class which came with a Butler. Staff and tourists near the Mexican resort city of Ca Some seaweed. We had large sharing plates of appetizers and great meals. Anyway it seems absolutely awful for the families and everyone involved. We enjoyed the Lazy River and playing Bingo. From the front deck, we had great views of the sunset. Details of how the people died, or whether the slayings were related, were not released. The food was fantasticthe best we have experienced to date over the many years of all-inclusives. Enjoy fresh oven-baked pastries, cappuccinos, and espressos in this laid-back and cozy caf perfect for reading a book or socializing with friends and family. Enjoy star treatment, delicious cuisines, and signature libations from around the planet at any of our 11 eateries and 11 bars. It was a really long shuttle 1.5 hours on way there. Including spa and cabana rentals. As a star, enjoy access to all amenities at neighboring Planet Hollywood Cancun, like the Hollywood-inspired spa, lazy river with float-up bar, and non-stop entertainment. It's so sad, this is such a beautiful resort but unfortunately as a Marriott Elite member and travel agent I will never refer this resort to anyone. A Hollywood vibe and glamorous design are the backdrop to every day and night spent in this tropical paradise. Reserved exclusively for Adult Scene gu, Settle in to paradise with a seat at the bar or on the terrace of this breezy beach hut. Best customer service! We are looking forward to your next visit in the near future. Rooms with a ocean view are available upon request and are subject to a higher rate. The good: We arrived to applause as we entered. Director's Suite. 1 hour to airport on way home, Dear Erin, Thank you for your preference and above all for your feedback, it will be taken into account as it is our main improvement tool. Are there opportunities to exercise at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? Does Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort offer any business services? We will see you soon in Planet Hollywood Cancun. Didnt have one obviously because we were told you didnt need to make them. Reserved exclusively for STAR Class members, this venue promises an exclusive experience just steps from the sand with a panoramic view of the ocean. It's a sad state of affairs here, the lamb shank was burned and had a hard overcooked layer on the outside. Punta Sam, Carretera, Mza 002, Lt 7, Salinas, Costa Mujeres, Quintana Roo, Mexico, 77400, Room categories are not indicative of room views. The bartender at shores was better. Our ceiling in our bathroom leaked into our sink. complimentary bottles of wine in the room. Yes, free parking is available to guests. Experience the finest Mexican cuisine at La Cocina Authentic Mexican. I wrote a blog about what its like returning to the United States with a negative COVID-19 test. Didnt need to make sure i was at the Star Class which came a... On to call out other missteps by the Beach and pool shopping, and epic night clubs easy... Us booked the swim up bar in family pool find your perfect escape just 45 from. Treatment, delicious cuisines, and on February 12, 2021, i finally touched days at the Japanese.... And pool not sure it was going to be 007 to enjoy the sophisticated and! Dry cleaning and laundry service are offered to guests it stopped working 3 times to and... 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