Raymor and Flanigan offers an extensive array of sofas and sectionals. In addition to upholding manufacturer warranties, this company will replace irreparable furniture within the protection plans timeframe. I'll let y'all know how this turns out. I received my couch with a rip in the back part of the couch and a rip in the arm. Previous to purchasing this couch we had a similar issue with cushioning but only on one couch. Also, the dining sets had a price range of $259.67 to $8,230. 13 reviews of Raymour & Flanigan Furniture and Mattress Store "My husband and I went to Raymour and Flanigan to purchase a mattress and bedroom set. The cold hard truth is that only 5-10% of customers who purchase the plans ever end up using them. Privacy Policy. Dont click on those slick Ads! Last summer I made a complaint because 2 of the zippers broke on my cushions when I attempted to remove them and wash. West Palm Beach Florida, Tuffy Tire & Auto Service Center Mavis Tire & Brake Charged Nearly $700 for Non-Fix Bay City Michigan, Lighting New York lighting by Jared Sent damaged product wont refund after I sent back damaged product website description is fake, Tara U THEY SCAM THOUSANDS OF PEOPLE WITH THEIR FLOWER ORDERS. In this plan, Raymor and Flanigan will replace your mattress within 45 days of purchase if you are not comfortable with the unit bought. Whats covered? This went on for almost a week. Raymour & Flanigan offers a good selection of shipping and delivery options. Larger pieces may require Ashleys freight and in-home delivery services. What types and styles does this brand have? You know Raymour and Flanigan doesnt joke with comfort when you see their Daine 3-piece sectional sofa and Beautyrest Black L-Class Firm Mattress. It's a spray and warranties incidents that can't be cleaned up. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. ~ 140 stores & 30 outlets in the Northeastern U.S. 1-, 5-, 10-year & Lifetime Limited Warranties plus manufacturer warranties, 5-Year Platinum Protection Plan on mattresses and most furniture items, Costs & services depend on location and item size, White-Glove delivery service & free contactless pickup, Living & dining sets, bedroom, mattresses, kids furniture, home decor, patio sets & accents, Living & dining, bedroom, home office, baby & kids, lighting, decor, patio sets & accessories. Many say they attempted to file claims and did not hear back promptly from the company's customer service team about repairs or replacements. Type above and press Enter to search. They're not on your side and will find any reason they can for your claim not to be covered. And the manager was not in store every day and sometimes he forgot to call back or send me what I was asking. Many mattress sellers now offer robust comfort trial periods with easy and free returns if customers do not like their mattress. Customers can shop online to find items and then see if a showroom near them has the item in stock for them to check out in person.The company's over 100 showrooms make it very convenient for those who wish to see or try out furniture before they commit to a large purchase. Assembly is available on some shipped items but not all. Furthermore, this Sea Drift Wicker and Teak 4-pc. Robert F "Poorly Made and Horrible Service" on 4/18/2021 and Shannon V. FABRIC THIN. of this furniture store is not stepping up to the plate!How are they getting away with this!Page after page of complaints!I think the ONLY reason Raymour and Flanigan stay in business is the three or four year marketing ploy of no payment no interest!Well, look around because there are a lot of furniture stores that offer the same deals. This chair is made from Kiln-dried hardwood and sturdy wooden frames further reinforced with hardwood veneers. Nikon D3000. With Raymour and Flanigan, you can get premium sofas for even under $1,000, a top-end queen bed for less than $600, and even deluxe bedroom sets for $1,800 or less. So disappointed and upset. You also select free in-store pickup from most Raymour & Flanigan showrooms. If youre looking for design assistance, Raymour & Flanigan offers free, in-person consultations with design specialists in its showrooms. I am majorly pissed off at their blatant lack of respect for their customers. Plan . Cookie Notice Raymor and Flanigan also offers a dedicated 45-Day Comfort Guarantee program for their mattresses. Both brands offer a wide array of patio sofas, sectionals, chairs, fire pits, dining tables, bar sets and umbrellas. It was only $150 for a bedroom set, 2 couches, a hutch and 2 chairs. Let us answer all these questions about Raymour and Flanigan. Our previous sofa was $300 from Big Lots and held up SO MUCH BETTER. The protection plan covers a standard list of mishaps and spills such as food and drink stains, rips and cuts, burns, grass and mud stains, and more. This could not be fixed and Raymour was no longer selling the couches/recliner and none could be found even as a sample on the floor. This plan protects your furniture pieces against cosmetic stains, cuts and punctures, rips, bleach, food and drinks, as well as ink and dyes. customers to them. No longer selling item. These pieces are equipped with the finest technological innovations, including Purple Mattress proprietary Hyper-Elastic Polymer gel technology and Beautyrests BlackICE 4.0 Technology. I called the protection plan claim filing number and gave my information. If you are in New York, the probability is high that you would have strolled into a Raymour and Flanigan store when searching for furniture. Consumers educating consumers., Complaints Reviews Scams Lawsuits Frauds Reported.. Delivery: Anyone file a claim on Macy's furniture protection plan? Family owned and operated for more than 60 years. We paid up front, the (rules of the furniture delivery) after placing our order We wanted to furnish our daughter's apartment after she had a rough time relocating. Ripoff Report has an exclusive license to this report. Raymour & Flanigan Furniture has won numerous awards in its history. The very first night I slept on it, I broke out in little itchy bumps on my legs and torso. Its location on this page may change next time you visit. While the buying process was fine in terms of the sales people the product is just not worth it. This mattress is enhanced with the famed T3 Pocketed Coil Technology. Do Not Sell My Personal Information. The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. The outdoor Seating Set is beefed up with stainless steel hardware and a powder-coated aluminum frame, ensuring it lasts you through the years. Ripoff Report | Complaints Reviews Scams Lawsuits Frauds Reported. It looks horrible! Sign up to receive our free weekly newsletter. This compensation does. Another benefit of items being assembled in advance by Raymour & Flanigan staff is that you will not have to deal with any bulky packaging. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Re: *did you get the raymour and flanigan protection plan? and our This is a very short trial period considering many mattress sellers now include 100-night trial periods or more in the price of their mattresses. We cant talk about how comfortable Raymour and Flanigan furniture is without mentioning the Beautyrest Black L-Class Firm Mattress we found in Raymour and Flanigans store. We also love the rustic wooden options Raymor and Flanigan has. The Platinum protection plan is pure junk and service is rude and unaccommodating! I almost always say no to warranties but I wasn't sure if the most used piece of furniture that will definitely get spilled on warrants it. This heavy-duty 8.5-Gauge ensured this sectional provided uniformity across the board, with zero sagging. What the BBB has done to consumers for over 100 years is one of the many reasons why Ripoff Report was created. With furniture stores that have similar inventory, your decision may come down to the details that many people overlook, like warranties, delivery options and nearest locations. | The people who handle the phone part of this are LOW-RENT, apathetic and have ATTITUDE. The complaint has been investigated and resolved to the customers satisfaction. Ashley HomeStores and Raymour & Flanigan have everything you need for outdoor seating, dining, lounging and decorating. I know it is worth it because we were basically being treated like family, not someone to just get commission from. Well not even a year later and the holes on the seams of the couch cushions is unacceptable. Again they say someone will be in touch. When I got home I couldn't get it out without help from a neighbor and cutting open the box to get it out. When I called manager to cancel one of the box springs, I was told that they going to deliver and "we'll see". I also noticed the cushions for the back are "smushed down." It encourages you to inspect items thoroughly before accepting them for delivery or before picking them up and leaving the showroom. In this category, Ashley Furniture and Raymour & Flanigan are fairly similar. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. The "customer service" "people" are HORRIBLE! Drug Rehab Deception Addiction Treatment Industry Rocked By Fraud & Abuse. We called for service and have been told "cannot fix or replace foam as it is inaccessible." You can also find the brands collections and pieces in affiliated retail stores and outlet locations. There is no free mattress trial period. Enjoy reading our tips and recommendations. . By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Raymour and Flanigan Nationwide USA Phone: 1-315-453-2500 Web: http://www.raymourflanigan.com/ Category: Furniture & Furnishings Raymour and Flanigan Bogus Platinum Protection Plan and Terrible Customer Service Liverpool New York Business Rating: Tell us has your experience with this business or person been good? Chat Index Before you buy or receive an item for delivery from Raymour & Flanigan, you should very carefully inspect it for flaws or defects because the company's return policy is very strict. This review was chosen algorithmically as the most valued customer feedback. strict standards for business conduct. You can apply for financing right on its website. There are limitations involved in this program so you should review the lease agreement in detail. The stuffing on the cushion on the arm has already spread (after 3 wks!) All Rights Reserved. | Never, never, never order from the store. Share your photos and videos with others to prove the truth of your words. Platinum Protection Plan | Raymour & Flanigan See All Living Room Sofas & Sectionals Sectionals Sofas Living Room Sets Sleeper Sofas Futons & Convertible Sofas Loveseats Ottomans Custom Furniture Custom Furniture Chairs & Recliners Recliners Accent Chairs Chaise Lounges Benches Tables & Storage Coffee Tables End Tables Accent Furniture Sofa Tables What does frugal do? The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. Specifically boasting a 1.8-lb. That was November 2007 as I write it is March 8th 2008. While some home decor ships anywhere in the U.S., this chain may only deliver large furniture to states within their service area. "No questions asked," says King. The leather options are a bit pricier, while those with microfiber upholstering are cheaper. Some important variations set these two brands apart when it comes to in-home delivery services and shipping. When I called to schedule my appointment they said animal damage was covered. Compare these factors to determine which store best suits your needs. Raymour & Flanigan Furniture - lie, lie, lie! The sofas we saw on Raymor and Flanigan ranged from $369 $7,300. Founded in 1947 in Syracuse, N.Y, Raymour and Flanigan has aggressively expanded into over 140 locations, spread across the American Northeastern region. As we previously established, Raymour and Flanigan furniture are moderately priced. There can also be a minimum $100 charge for smaller purchases. We were never told this plan was limited in scope because it was used on recalled/unavailable/no longer sold merchandise. But for others outside the American NorthEast region, you may be less acquainted with Raymour and Flanigan. Copyright 2022 Consumers Unified LLC. Tell us has your experience with this business or person been good? Who's crazy enough to start this website? It also offers a room planner on its website. She also made the sales experience fun. Bedroom set, TV stand, sofa and Dinette set. Then we saw how horrible the sofa was pilling up so badly!!!! Platinum Protection Plan; Mattress Delivery; Payment and Financing. She prompted me with questions that were intended to yield answers that would allow them not to cover my damage (pets, fire, smoke questions = no coverage). Immediately called the store and informed them of the situation. Thank you Watchung store for the lesson, will never use you again. For normal purchases, the card has a standard . No one is jumping on them or rough housing. He said all mechanical issues covered and any rips, etc by animals all covered. The salesperson was helpful. Donald C states on Sept 13, 2021 "UNHAPPY". This design help can be invaluable especially if you are furnishing a large number of rooms. The set costs thousands of dollars. Yes, Raymour and Flanigan furniture is commonly protected by a 5-year platinum protection plan. This review was chosen algorithmically as the most valued customer feedback. It provides a vague disclaimer that merchandise received in good condition is not returnable or cancellable. While both companies have large online selections, it can be useful to sit on a sofa, try out a mattress, or see a colorful finish under natural light before buying. Many online furniture sellers cannot offer this sort of streamlined shopping experience and it can be very inconvenient to attempt to return a large furniture item that you purchased online if it turns out not to be the right fit or style. Submit a complaint and get your issue resolved. Also the recliner I purchased is not that comfortable as a floor sample, and the box springs were 9" with the high bed(also purchased same place) and high mattresses, so we were not able to use them, but when I was trying to return I was told that no returns on this items, finally agreed on replacing. And they don't do exchanges or refunds. The purchase process was good but since that day, all . New comments cannot be posted and votes cannot be cast. %PDF-1.7 % That they can't and won't do anything about it. Corporate Advocacy Program - Verified Status, How To Get Your Report Featured On All Report Pages. Submit a complaint and get your issue resolved. Different shoppers have different preferences for shopping in store or online for furniture and home decor. In-store pickup may be too difficult for those who need to transport large furniture home from the store, so Ashley Furniture and Raymour & Flanigan offer delivery services to bring your favorite pieces to you. Privacy Policy So the issue was previously known and if manufacturer "built that way" means it is a problem that needs to be corrected. Terms 637 0 obj <>stream This was our first time purchasing with this company. The brand also runs an online shop to reach anyone outside the brick-and-mortar service area. Has your experience with this business or person been good? Estimated amount consumers saved since 1997: $15,590,010,907. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Press Esc to cancel. Sick-over-sofa loveseat from Raymour and Flanigan. I am extremely disappointed in the way I was treated and in the fact this whole process was not explained to me. https://www.ripoffreport.com/reports/raymour-and-flanigan/nationwide/raymour-and-flanigan-bogus-platinum-protection-plan-and-terrible-customer-service-liverpo-1156787, Raymour & Flanigan Furniture and Mattress Store Raymour and Flanigan, Raymore & Flanigan, Raymore & Flanagan (sp.) I typically never buy extended warranties, just a little concerned in a sense with the motors etc. Returns: Unfortunately, Raymour & Flanigans mattress return policy is very limited. It has created pressure on the soft tissues of the forearm-elbow. With over 1,000 HomeStores across the country and abroad, Ashley Furniture is the more widespread of the two brands. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Considering adding the Platinum Protection Plan extended warranty for 5 years, cost of approximately $300 which is roughly 10% of the purchase price. Absolutely appalling! Coverage includes items like fabric, cushions, and moving parts. 2023 BestCompany.com LLC - All If you succeed in coming to an agreement that the item did arrive damaged on delivery or before you took possession, Raymour & Flanigan will arrange for a qualified repair technician to come to your home and correct the damage. Find coordinated collections in wicker, teak, aluminum and metal at both retailers. WE had our full Protection Plan for these new couches for the duration of the time. So beware, the company is full of surprises. All business will get complaints. My bedroom furniture paint pealed off on my nightstand and they came to repair it and it peeled again. Use Internet instead. Platinum protection plan is a joke! This comment was posted by a verified customer. Hard Plywood, disintegrating and shifting foam causing pain is unacceptable with or without the Platinum Protection which we have. While Raymour & Flanigan has positive reviews online overall, many customers are unsatisfied with the coverage or service they received after purchasing the extra protection plan coverage. They're awesome! They urge you to spend another almost 500 dollars for insurance for their cushions, etc which I opted out of, I saved for a long time to buy new couches and a dining room set. Why Ripoff Report will not release author information! No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. How does this make any sense? I have emails with an associate saying I would like new covers as this does not solve my problem of being able to wash them since they are now sewn shut. One piece came from the main store in Jenkintown Pa., and the other came from their outlet in Phila. Please note, the company reserves the right to repair or replace your furniture as deemed necessary and solely at its discretion. ?az-a30Y@[e%L[2(p6Kcd-RQnXRKY2)7`22 k>'pJNR8APA SR3N!b>5Cp)4--3|]p2rKVBhJ& 8,RRBu|iiT6AHWrqO+,T3V*8,,CT1{-K\>l\7dJ-]F*UxYbU2GUh0F~0hBLj2,{JXoI!o[&Q-"JL[_N[E6edg@lx,;];e2hbM^Lb:x)^1E1e*J This is a nice perk. In 2007, it was named "Newsmaker of the Year" by Home Furnishings Business. This sofa doesnt see heavy or abusive use, and we only have a cat that doesnt sit on it. We purchased a sofa with chaise in 2020. This large selection both in showrooms and online is very convenient for customers looking for many different furnishing options. File your review. Major flaw in workmanship, assembly and manufacturing. If you would like to see more Rip-off Reports on this company/individual, search here: Read more reports about Raymour and Flanigan. I think the cost depends on how much you're spending. Raymour & Flanigan sells a Platinum Protection Plan for furniture items purchased. I am a Paralyzed veterans who can't lay down flat, or sleeping a bed, so I recently purchased another brand new lift recliner from RAYMOUR AND FLANIGAN to replace the one I had. We have never had leather furniture and didn't know how our 2 cats would react so we signed up for the $250 platinum plan. After another 3 weeks, she got the replacement. I email, I call and no one will help me since my couch isn't manufactured any more. Just had leather couch delivered and when reading what was covered under the $149. She said they don't cover "over-use" damage. deserve their business. Our good friend's dad was our salesmen there, he did not give us the choice of getting it or not. Now I had to pick it up in my car in which it barely fit! The Daine 3-piece sectional sofa features among the coziest sectionals we have ever rested on. When we moved into our apartment we purchased a mattress, entertainment center, coffee table, end table, sofa and chair.TOTALLY WORTH IT! By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Unsubscribe easily. Raymour & Flanigan offers a 5-year protection plan. Unsubscribe easily. I cannot believe a company is ok selling this product knowing it will fail its consumer. The protection plan covers a standard list of mishaps and spills such as food and drink stains, rips and cuts, burns, grass and mud stains, and more. Our content is intended to be used for general information purposes only. 2. I spoke with the supervisor and offered to pay for this items out of pocket, but turns out that I can't change anything 72 hours after the purchase. Now good luck finding the same piece because the furniture is 4 years old so they don't make that same one anymore and you have to get another piece for the exact price you bought the original one or more expensive. I said that it's not definetly from my pets. This report was posted on Ripoff Report on 06/23/2014 09:52 AM and is a permanent record located here: Helpful? This brands focus on durability is demonstrated in their products featuring kiln-dried hardwood, expertly engineered wood frames, lasting frame joinery, and 100% polyester upholstery. I guess it's worth it if I end up needing it. This contains a sizable collection of traditional and modern style pieces. Will never buy from them again! But when the 2nd piece came in, all of a sudden the company wasn't going to deliver it unless I paid twice! This guys are just making money and never do anything for you. My experience is courteous service, professionalism, quality products. The cost varies by item. David T on 7/82021. Consequently, you get a mattress with world-class motion reduction and energy absorption capacities. I was extremely upset when the customer service rep accused me of lying about how the coach arrived. Standard financing terms apply. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. Delivery includes unlimited furniture items and full white-glove delivery. AR is short for augmented reality and allows you to use a mobile device to scan a room and then virtualy add in objects to the scene such as furniture. Now they are denying repairing scratched from the cats! File a complaint to Raymour & Flanigan Furniture. I have called to cancel on hold an hour and disconnected! She was amazing knowledgeable on the product we wanted. Raymour and Flannigan Platinum Protection. do you think its worth it? When it comes to choosing between Ashley Furniture and Raymour & Flanigan, considering these features can help you buy with confidence. Here is the problem with the furniture. Please AVOID this company at all costs. Some of them cannot be trusted!! It is easy to be overwhelmed with this brands wide variety of recliners. Ashley has several manufacturing and distribution centers as well. 3er;moxm74 Bw B,z@N@XM'W6N(;C6qaM3c3CQescGepZ_"9J53tGq|l6Y{ }2-bPKP.s+ 6Wj IW_"=~xOF~'O`HW/};_Ffogy~~)TJ*~7g 9yz_+'r.p:&/0tai4_=t?aE[gS++NW@quflqmflqmijN0Miiq6M4-N64'. Mind you, she's alone and no one sits on there but her. Warranty Guaranteed 3-day delivery. Say we owe over $22,000.00 for the rest of their so called contract !!!!!! It is comical what is covered and what isn't. I also purchased a Platinum Protection Plan on one couch and chaise that was cream colored because I figured it was at risk for food/drink stains. This company operates stores in seven northeastern states, with locations in the region's major cities like Boston, New York, and Philadelphia. RAYMOUR & FLANIGAN FURNITURE AND MATTRESS STORE - 33 Photos & 65 Reviews - Elmhurst, New York - Furniture Stores - Phone Number - Yelp Restaurants Home Services Auto Services Raymour & Flanigan Furniture and Mattress Store 66 reviews Claimed $$$ Furniture Stores, Mattresses, Home Decor Edit Closed 10:00 AM - 9:00 PM Hours updated a few days ago See something you like online but want to check it out in person before committing?
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