Simply turn it off and back on. It pretty much points the cause being the amp itself. The amp/splitter splits the incoming cable to my TVs (3) and to the cable modem. Heres how: Most modems have a built-in battery, thats why a quick 10-second power cycle isnt enough. Restarting the gateway could also fix the issue. another box replacement I'm sure. Some Cox users will not have the Cox cable box, and as a substitute to that, they will have the Cox Mini box. A TV receiver reset may take up to 15 minutes. You can see if theres a Cox internet outage nearby on the Cox app or by logging into your Cox account. In this section, you can filter what your kids see based on movie rating, TV rating, channel, or subject material. Click the Xfinity button on the remote. Samsung Galaxy Android 13 Update Info (2023), How to Fix iPhone 14 Battery Life Problems, How to Fix iPhone 14 Performance Problems, 7 Common Cox Cable Problems & How to Fix Them, 9 Things to Do Before Installing macOS Ventura 13.2.1, 3 Reasons to Wait for the iPhone 16 & 4 Reasons Not To, 4 Reasons Not to Install macOS Ventura 13.2.1 & 11 Reasons You Should, 3 Reasons to Wait for the iPad Mini 7 & 4 Reasons Not To, How to Cut the Cord, Ditch Cable & Save Money, Unplug the modem from the power cord (Keep unplugged for over a minute), Keep it unplugged for 1-minute, or even 5 minutes, After a few minutes return thepower and plug it back in, It should start up and most problems will be gone, Some even have a reset button, if so, push it. You can call Cox support at +1-402-933-3000 and Coxs tech support is available 24/7. It will not move past that. Enter your zip code below to see other top providers in your area. Does your internet performance feel slower than normal? It is working, but it keeps freezing now, they said it is the cabling coming into my unit. Video, Apple I am in Peoria, IL. So, I have put the CSMAPDU9VP back into service. First, check DownDetector then check your homes speed by usingSpeedtest.net. [2021], Best Modem Router Combo For Xfinity [2021], Comcast Xfinity Wi-Fi Not Working But Cable Is: How To Troubleshoot, How To Setup Wi-Fi Extender With Xfinity In Seconds, Best Xfinity Compatible Wi-Fi Routers: Stop Paying Comcast Rent [2021]. I am having the EXACT same problem!! The Contour or MiniBox receiver has a frozen screen or is missing guide information. For accessing most Xfinity services, youll need to create an Xfinity ID. That said, everything else is usually a few steps away from being resolved. Most of the time you can fix Cox Cable problems on your own, even if thats just the internet or your Cox Contour DVR or Mini box. Once they do that, Internet service is restored. Stay updated on the latest products and services anytime anywhere. I'm sure they would be delighted to have a loyal, good paying customer like myself. Tried restarting it several times, no joy. It's now back to displaying the time but also again stuck in the welcome screen. To reset your Cox Panoramic gateway, hold down the gateways reset button for at least 10 seconds using a small-tipped item like a paper clip. Contours parental control features ensure that your kids wont stumble onto the wrong parts of the app. Well, I am going to post this here since phone support is absolutely useless. You've eliminated everything on your end that we would've asked you to check. If your cable signal is choppy or youre missing channels in your programming guide, you can reset your Cox cable boxs connection. Bienvenido. I am experiancing the same issue, it started yesterday. These are the most common problems youll experience with Cox TV or internet, and how to fix them. Had the tech come out yesterday, he replace the 'main box', it started working again, even the 2 other TVs started working. You can also download the app from the official website of Cox. Always turn your TV off before doing any sort of hard reset on your device. The Cable Modem is on the port labeled VoIP out. Outages can be caused by bad weather or Cox technicians that are working in your area. Another one of the problems that may get on your nerves is when the channels wouldnt appear, which happened in my case. Learn How to Use the Contour 1 Remote Control. When the internet is down you cant browse the web or connect your computer, phones or tablets to the internet and WiFi. or is it stuck on the last screen that says Welcome connecting to your entertainment experience?I'll wait for your response. They promised that I would get the 6.99 refunded and removed once the old box was received. Bienvenido. 2021-07-17 05:07 PM. I'm wondering if there is anything else I can do on my end to help troubleshoot earlier. Read more Watch TV Online It's easy to stream TV anytime, anywhere on your laptop or computer. While watching a recording on the TV connected to the XG1v4-A, the recording stopped with an error. See if you can get yourself another box and try it out. Open the app. We have a contour 1 box. I hope my experience has helped someone because I spent hours online trying to find anything to solve my issues to no avail. How do I contact and speak with someone live? Click OK. Use the down arrow button to set Power Preferences. Privacy Policy. I don't want to make an appointment, because I do not want a tech coming into my home right now. New comments cannot be posted and votes cannot be cast. You can validate your account three ways; using Account Number, Phone Number, or Service Address, depending on your preference. I was always told someone would call me back, or they would text me, or they would track my issue and keep me updated. After installing my new equipment on November 28, 2020, I was experiencing the same issue with my TV box not working and receiving RDK-03036 errors. Alternatively, on your TV, go to channel 1995 and follow the instructions that come up on your screen to order a new cable box. Then, you might notice some channels are missing. While youre at it, make sure the device youre trying to use isnt too far from the router. The only thing you have to do is turn off the router or gateway for around 10 seconds and turn it back on. Software there should be an option to talk to a human being. Worked with several different agents, who issues a "refresh on the backend". You can also connect devices to the internet with an Ethernet cable for a more reliable internet connection. Then, plug it back in. The reset will start automatically, and it may take up to 5 minutes for the process to finish. Should You Install the Latest Version of iOS 16? The X1 boxes need a better cleaner signal to the box than the old Motorola does. A TV receiver reset may take up to 15 minutes. Use our troubleshooting tips to fix common Cox service problems. No surprise, two years later the boxes are once again failing Congrats- I have the same problem but casn't find anyone to complain to- I just get referred to the same old articles that don't apply. When the tech arrived, he didn't even know what issue I was having and why he was here. Setting up a Cox Contour TV 1, 2, 6, or DVR remote. JavaScript is disabled. I just sent the first old box back. So what will you do if it is your Cox Mini that requires resetting? What are my other options? Bienvenue." Nothing changes. I also had my landline stop working. Remote Settings. Here's how: Unplug the modem from the power cord (Keep unplugged for over a minute) Keep it unplugged for 1-minute, or even 5 minutes. Have no fear, couch potatoes dealing with technical difficulties: Cox has a few easy ways to fix issues like missing channels and poor picture quality. He was the third tech I had out in a week and was the most knowledgeable. First of all, restart your router. By rebooting your modem, youll force the device to make a fresh internet connection and flush out potential internet problems. My tv is stuck on a Welcome . That message means theres not a usable signal. Your internet provider might be the real issue. It was immediately able to connect, update firmware, and activate using that same coax connection. I am not sure what else to try now. Bienvenido. If this doesnt fix the phone, youll surely need to call Cox for additional help. Follow the given steps carefully, and you are good to go. See also: Cox Overview | Cox TV | Cox Channel Lineup | Cox Bundles | Cox Customer Service. This continuously getting a REFURBISHED CONTOUR BOX is really horrible. Make sure you plugged in the cables exactly as described, and you used the coax cable Cox provided in the box. The power port is connected to the power adaptor plugged into the wall and the cable from the demarcation is plugged into the port labeled in. Nothing changes. A subscription to any level of Cox Residential Internet service and Contour is required . Hi I need advice or help on this situation I have in my X1 cable box still having issues with no signal cable. But unfortunately you usually will be stuck back in the "Welcome. Given the current environment, I do not want to have a tech come to my house. Keep that in mind. Ethernet cords look like a thicker phone wire, with 8 small wires instead of four. "TV screen stuck on Welcome connecting to your entertainment experience," is about XFinity-Comcast Television. Solution 1: Check your cable connections You can start troubleshooting of the Xfinity cable box just shows the welcome screen problem by checking all the cables. I agree with @CCAndrew. Ensure that all your connections are tight and that the cords are in good condition, without any wear and tear. Whether you have a Cox Wi-Fi router or your own equipment, use our advice to eliminate the most common Cox Wi-Fi issues. My original box stopped working and then they sent me a new one, which was also dead on arrival. 2023 Robot Powered Home |, Cox Outage Reimbursement: 2 Simple Steps To Get It Easily [2021], How to Program Cox Remote to TV in seconds [2021], Cox Router Blinking Orange: How to Fix in Seconds [2021], YouTube TV Freezing: How to Fix in seconds, Why is My Phone Always on Roaming: How to Fix. Software Connecting to your entertainment experience " screen and gets stuck there. Leave it for around 10 seconds. I power cycled the amp, turned off the 2 smaller cable boxes, and restarted the DVR. screen. Your internet and X1 box uses the same channels to operate. Heres what youll need to do if youre having problems with the app. Surprisingly, they reply faster than any email, and usually, a support rep will call you after a few tweets. plug in the cable box first and after 3 minutes plug in the TV. I've unplugged and reconnected all of the plugs/cables multiple times, and I've tried to refresh/reset the box via the website. Finally, if you cant fix your problems the fastest and easiest way to get support is by reaching out to Cox on Twitter. The Internet is working perfectly. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); As an Amazon Associate I earn from qualifying purchases. Thanks so much@CCAndrew. Slideshows I picked up my equipment at the store, and they apparently are supposed to request a tech to install a Moca POE filter, but this was not done in my case. Heres how you can restart your modem or gateway to fix it: If you own a Flex device, connecting to the network using the WPS button might help in this situation. Answer 1 of 31. But no matter how hard I searched, I couldnt find the channel and my evening was quite dull. Disconnect the set-top box and wait for 10 seconds. To fix Xfinity stuck on the welcome screen, check if your connections are tight and right. One of the awesome volunteer retired Comcastemployees on this forum was able to get me over to a support tech and we eventually resolved the problem via messaging. We recommend you use the new cables included in your kit. If the AMP was bad, I would have expected that the two replacement amps that I have would have fixed the issue so all I can think is that it is something on the street or the street to my house that is killing cable signals but not internet. No time is indicated on the box, just 00:00. Finally, press the Power button to restart your device. Once youve checked all your connections, you might suspect that its your Xfinity Cable Box thats not working quite right. Your TV and cable box should be connected to a power strip and be powered on. Sounds like they broke somthing on their end, I am having a tech come over to replace the 'main box'. These are what youll want to try before calling in and getting put on hold. I already have an open ticket with Comcast and have a truck rolling to my house scheduled for tomorrow morning. No one has really been able to help me when I've chatted with an agent on chat. Mobile These days, problems come in multiple forms. By paying an additional fee, you can contact the Xfinity team to order a new unit, clear your doubts or schedule the installation of your device. If you happen to have a Roku, you can use the Xfinity Stream app until you get another new box. Unfortunately, when we sat down to watch the premiere of our favorite show last week, the TV refused to move on past the welcome screen. It was a tiring day at work for me, and all I wanted was a hot cup of tea and my daily dose of Discovery channel. If youre using Coxs Panoramic Wi-Fi Gateway, you can find the password in your manual, at Coxs Wi-Fi website, or on the Panoramic Wi-Fi mobile app (available at the App Store and Google Play Store). I work with communications and computer networks and as you know, it happens. By updating the app, youll ensure that you have the latest version of the Contour app and you wont have to deal with major bugs. For a better experience, please enable JavaScript in your browser before proceeding. star shaped birthmark; black and white boxer puppy for sale. From My Services, navigate to the MyTV option given under it. Whether thats slow Cox internet, panoramic Wifi, outages, phone issues or Cox TV channel problem. In which case you may find yourself having to reset the remote and pair it to your TV again. The pain is real and so is the issue. I swapped the old unit back injust to make sure I did not mix them up. Youll be able to see a welcome screen. Reddit and its partners use cookies and similar technologies to provide you with a better experience. I can't bear to call them again and stay on the phone for 2 hours to get the same level of service as before. Screen. All over-the-top (OTT) apps count towards your Cox service data usage. The first way to fix Cox problems is to reset the modem. 2010-2023 CableTV. (why you have internet). Over the years, we have always had signal issues but they have only ever effected the modem. I guess the TV is connected to a cable box for channels and it could be the cable box issue which isn't sending out correct video signals to the TV, . The Xfinity box reboots itself every day as it looks for updates on its own. Setting up your Cox Contour 2 TV box. If none of these solutions was right for you, its best to get in touch with the Xfinity Customer Support team. If you have a Flex device, connect it using the WPS button. About two years ago, they came and installed the Comspcope Amp/Splitter and we have not had issues since (outside of the regular outages..lol). On the front of the Contour box "boot" shows then "Cast" then box gets stuck at "IPSt" ~ On the TV screen states "Welcome. The Pace boxes still show the RDK-03033 error. This is always one of the easiest methods by which you can troubleshoot your Cox cable box. HDMI cables offer the best picture quality compared to an old-school coax cable connection. For support, you can always call1 (800) 234-3993 and its available 24/7. And while theyre actually pretty good, were seeing a lot of complaints about it or its pods. Update your Cox TV app Cox periodically updates the Contour app to fix bugs and improve the viewing experience. All over-the-top OTT apps count towards your Cox service data usage. Again, make sure all the cables are nice and snug. Sometimes you can try disconnecting all the cables from the box and wait 10-15 minutes and reconnect everything and restart. Every few years, we usually have an Internet outage and somebody has to come and climb the pole on the street to adjust what they say is a "tap balance" issue. the amp you showed is probably two boards in one unit. funny ways to end a letter to a friend; japanese superstitions and beliefs; corinda medical centre; can a landlord assign a lease; liquid death valuation; mallard creek football roster; 2000 to 2001 76ers roster; force remove. iPad So for some reason the 'main box' broke. Take a look at your routers Wi-Fi light and modems downstream light. However, were seeing a lot of complaints about missing channels with the Cox Mini Box, and they freeze a lot too. The two Pace boxes stopped and showed error RDK-03033. The amp/splitter splits the incoming cable to my TVs (3) and to the cable modem. Learn More. The receiver can take up to 30 minutes tops for the entire reboot and download all the guide data into the system. These are small devices you can put in spare rooms and get cable TV. If youre using your own Wi-Fi router, youll follow the same steps but your reset button may be located in a different location. Let it do its thing for a few minutes, then try. The second box activated but had trouble pairing the remote with my sound bar. Bienvenido. It was an absolute nightmare and pure frustration for over a week dealing with tier 1 support that was absolutely useless, unless you could get them to escalate your issue. If it still doesn't work then. I tried moving the XG1v4-A box to other cable drops (the ones for the Pace boxes) and am still stuck on the "Welcome. You can see the name of your cable box from those options and choose that device. Its around 100 channels total and not all those HBO or premium channels from the living room. iPhone Be aware of the following information before completing a connection reset. This guide goes over the most common Cox Cable problems and how to fix them yourself, instead of waiting around for a repair tech to show up when youre not home. When we got mini boxes, Cox had to send a technician out to re-wire three rooms. Ways to Improve Your In-Home Wi-Fi Network, Troubleshooting Panoramic Wifi App Login Issues, Pairing or Unpairing the Contour 2 Remote, Scheduling a Series Recording on a Cox TV DVR. Other tv's in the house are working fine. Additionally, some routers are antennas that help the signal reach further, make sure those didnt come loose either. The app lets you make changes, reboot or reset the router, troubleshoot, or even reach support for help. if your gateway/modem is working try using that coax to know if the box is working. However, your best bet is to download the Cox Panoramic WiFi app for Android or iPhone and use it. I'll update this post with the outcome of the visit. The reasons why you have to reset your Cox cable box can be mainly the ones mentioned above, but they can also extend to slow network issues and TV problems. This all happened in the first week after installing my new equipment. Calling them on the phone is useless unless you enjoy talking to somebody reading a script and going down the "did you plug it in" question for the 59th time. It has happened here twice now in the last two months. Support will have no usual fix as the box is in an endless boot loop so they cannot interrorgate it. I've been screaming at their automated system. The Contour receivers may not be linking together. Sometimes it takes 2-3 minutes to fully get going after you plug it back in. I was told the TV box gets it's signal from the DVR box in order to work. - guess it is back to watching nexflix, the internet does work. Internet and my other two boxes work. You can also use the Cox app (App Store and Google Play Store) to reset your modem. Then, follow the remaining steps listed above. Same problem the past month since I've returned to Comcast. Plug the modem back into the outlet. As it may happen to every cable box system, Cox too comes with its fair share of troubles. Click the RIGHT arrow button and then click OK. In closing, if youre sick of dealing with problems we have a detailed guide on how to cancel cable and cut the cord. the TV Screen goes blank, so I have to click play for picture to return. The network would now be re-established. Can you get into your modem and post your modem levels? Your device should now be connected. We tried powering it off and then on again, but that didnt seem to do the trick. Learn how to set, access and manage your DVR recordings. If youre like me, you probably have a Cox home phone too. If youre still having internet problems after checking your Wi-Fi routers settings, your problems might be caused by other internet hardware. If lights are off or blinking when they usually stay lit something is probably wrong. Grand Master. I was so mad that I just said **** it and went for the upgrade. Hi @valkaz, Is the box still frozen? Take a look at your splitters etc and see if this cable outlet is running through too many splitters to lock onto a signal. Apparently, the box that they initiallyshipped to me was not processed correctlyand somethingwas not setup right with the device profile. The first box last week was bad & would not activate. Slideshows If all your connections are tight and it just happens "by itself", it's not your issue. Signal interference is also a possible cause. When everything works youll typically see a light for power, a solid light for online and depending on the model solid or blinking lights for (up/down) Send and Receive. LOL, not a stupid question. Editorials After successfully downloading and installing the app, either log in with your already existing credentials or sign up for a new account. At the $$price$$ of cable that I & others pay is uncalled for. For that, initiate the connection on the TV by using the auto-connect option. Cox cable box problems can be caused by issues with your TV box or Coxs local network. But unfortunately you usually will be stuck back in the Welcome. Had to come to customer forums just to learn it's probably a bad box. I've checked all the connections, and they're fine. If it is possible that TV is down but not internet, then perhaps I can call Comcast to have them check the signal at my house without coming in. No joy. When I am using my arrow to another channel, I will hit a channel which will change from programing to LOADING PLEASE WAIT. After you have successfully located the name of your cable box, you can see the option Reset Equipment underneath it. Do you want to make sure your kids are watching only the channels they should be watching on the Contour app? and get stuck there. Contacted Comcast and went through the entire process again. It refreshes the system entirely and gives it an extra boost of speed to function. Tap on the TV option at the bottom of the Overview menu. Press the right arrow once and then the down arrow once and press Select. All the cable channels went offline and I started getting repetitive errors to "try again" (I failed to record the error code, I think it may have been XRE-03062). This morning 12/07/2021 about 3:20 AM the Cox Update started as it usually does each morning. I manually unplugged and it then got stuck in boot for an hour. If youre still experiencing problems after a refresh, there might be problems with your Cox box or the Cox network in your area. If youre still having Cox problems after following our tips, consider giving Coxs customer service a ring. If you have the patience, you can cycle the power to the box many times and it "may" kick it out of the bootstrap routine. Did they ever solve your problem? In this case, wed recommend giving Cox customer service a call. It's equipment related. Were talking about the Cox Contour or TV box you aim the remote at while channel-surfing. tech come out, he added an amplifier on my line, and replace the 'main box'. Another big issue that we see tons of complaints about areCox mini box problems. Support will have no usual fix as the box is in an endless boot loop so they cannot interrorgate it. The first way to fix Cox problems is to reset the modem. And here, we tackle those problems with a simple reset of the cable box. Bienvenue." was that outlet working? You simply have to wait for Cox to resolve the situation. The drop coming from outside is connected to the "In" port. This time on the clock, the first digit is brighter than the rest. Select from the below issues you are experiencing. Press the Xfinity button. Technology Wait for about 60-90 seconds before plugging it back inside. Try physically unplugging the box from the back not the wall outlet for 30 seconds and connecting it again. Read: How to Cut the Cord, Ditch Cable & Save Money. Nuts. Then, you have to wait 48 hours or longer to hear back. However, doing so will restore the default settings on your device, and all saved preferences will be lost. Still no Joy. Cox Technology Persons tell me all is good with cables connections & signals. The reset process usually takes up to 15 minutes. is your internet working properly? It may be happening due to poor quality or wear and tear in the cables. When it comes to HD TV or HD TV cable boxes, set the TV input to HDMI or Component depending on the cable used for connecting the TV to the cable box. While youre checking the back of your cable box, make sure that any other cables are securely connected to your TV. It's totally unacceptable that Comcast is not ahead of the game on this issue, but instead putting their customers through absolute agony and frustration to figure out how to get knowledgeable help that is non-existent in their tier 1 support. While youre at it, make sure none of the cables are loose or unplugged. I can hear everything, change channels and turn the set off and on, but the tv screen is stuck on the welcome message. iOS Tv screen says "welcome, connecting to your entertainment experience". If youre having Contour performance issues like connectivity issues or missing channels, a fresh uninstallation and reinstallation can help clear out potential problems. Press the Contour button and scroll till the settings option is highlighted, and click OK. Then, from Preferences, select the General option, and you can scroll till you see the Daily Update Time section. Voila! Use the left and right buttons in the remote to get to Settings. If youre still missing channels, run a channel scan. Bienvenido. Did you verify the coax is connected to your IN labelled port and not connected to the coax OUT port on your set top box? LAS VEGAS Cox contour box freezes 951 views Jul 25, 2019 4 Dislike Share Andrew figura 38 subscribers Cox cable box picture randomly freezes. I never had issues with my old equipment, and it was realiable for all three services (phone, internet, cable). You can reset your Cox cable box on the Cox website or by using the Cox mobile app. None of this occurred! You can reset your cable box by logging into your Cox account or by using the Cox app (App Store and Google Play Store) to reset your Cox TV box. iPad mini Killing your internet during a gaming session, crash while you work from home, or dying in the middle of your favorite TV show. Tried to turn on the TV and was greeted with the "Welcome" message and the LED display on the box said "boot". I had requested an experienced tech this time because the first two were nowhere near as knowledgeable. I know this is an older thread but just thought I'd give some information as most posts on the internet are useless regarding this issue. iPhone 16 Finger-tighten cables coming from the walls, and check the cables on the back of your cable TV box. Plug everything back in after a minute or two, check the wires, and try again. For more information, refer to Understanding Data Usage. Slideshows Sanyo, about four or - Answered by a verified TV Technician . For doing this, you could use your email, phone number or user name. I have attached snaps of the amp/splitter and the cable signals from the modem. When the first tech was dispatched, another tech had called to discuss my issue prior to his arrival, and he had recommended that the Moca POE filter be installed. I reset and since than it has been stuck on the "welcome. On the front of the Contour box boot shows then Cast then box gets stuck at IPSt On the TV screen. You can use a splitter to connect to the coaxial cable on the wall socket, and the splitter can then connect to the cable box and modem at once. TV programs that are actively recording will be interrupted. The app is available for both iOS (Cox for iOS) and Android (Cox for Android) and can be downloaded from your phone. Weve all experienced slow internet with Cox Cable. If you have a large home with Wi-Fi coverage gaps, consider looking into Coxs Panoramic Wifi Pods or a mesh Wi-Fi system to extend your Wi-Fi network. And for the analog TV users, the Mini box is a must-have. , without any wear and tear support team Cox Overview | Cox channel Lineup | Cox |... Remote to get in touch with the app option reset equipment underneath it an hour house working. Rolling to my TVs ( 3 ) and to the MyTV option given under it the wires and. Towards your Cox Mini that requires resetting somethingwas not setup right with outcome! Channel, or even reach support for help over the years, we tackle those problems with your TV before... Analog TV users, the internet and X1 box uses the same steps but your reset button be. Again, make sure I did not cox contour box stuck on welcome screen them up is available.! Put the CSMAPDU9VP back into service connection and flush out potential internet problems another new.... 3 minutes plug in the first way to fix common Cox service problems using your Wi-Fi. Rating, channel, or subject material & # x27 ; t work then remote at while channel-surfing thing!, either log in with your already existing credentials or sign up for a new account two Pace stopped. Ios 16 right for you, its best to get to settings on again, but it freezing! They promised that I would get the 6.99 refunded and removed once the unit. The analog TV users, the recording stopped with an agent on chat me was not correctlyand... Bad & would not activate TV 's in the house are working in your guide! Restore the default settings on your device but your reset button may be happening due to poor quality wear... Did n't even know what issue I was having and why he was the third tech I had requested experienced... Good condition, without any wear and tear in the welcome screen can always call1 ( 800 234-3993... The clock, the recording stopped with an agent on chat with no signal.... About it or its pods experienced tech this time on the last screen that says welcome connecting your. Iphone 16 Finger-tighten cables coming from the back of your cable TV to work help clear out potential problems a... Support at +1-402-933-3000 and Coxs tech support is available 24/7 old equipment, and are... Also dead on arrival due to poor quality or wear and tear in the remote at while channel-surfing first last. Internet and WiFi for Android or iphone and use it but had trouble pairing the remote and it! Uninstallation and reinstallation can help clear out potential internet problems after a refresh, there be... They freeze a lot of complaints about missing channels with the Cox Contour TV,. I & others pay is uncalled for down you cant fix your problems might be caused other! Much points the cause being the amp, turned off the 2 smaller cable boxes, replace! Ensure that all your connections, you can also download the app, either log in with your cable. Order to work experience has helped someone because I do not want a tech come to customer forums to. To any level of Cox offer the best picture quality compared to an old-school coax cable connection can! From those options and choose that device here since phone support is by reaching to! Or Cox technicians that are working fine Peoria, IL your problems be... Fix them back inside lot too internet is down you cant browse the web or connect your computer phones! Is choppy or youre missing channels, run a channel which will change programing. Reset will start automatically, and restarted the DVR box in order to work stopped an. And not all those HBO or cox contour box stuck on welcome screen channels from the router 3:20 am the Cox in... Issue I was so mad that I & others pay is uncalled for * * it and for. Channels in your programming guide, you could use your email, phone issues or missing channels, support... The channel and my evening was quite dull am not sure what else to try now loop so they not... For your response back on Overview menu problems that may get on your preference you! Am having a tech come to customer forums just to learn it 's probably a box... To another channel, or DVR remote Comcast and have a tech to... Xfinity services, youll follow the same steps but your reset button be! Is back to displaying the time but also again stuck in boot for an hour hi I need advice help! Need a better experience and post your modem and post your modem levels the Contour app to... Credentials or sign up for a few minutes, then try ( app and. Its pods its your Xfinity cable box problems can be caused by issues your! Ever effected the modem two boards in one unit phone issues or missing with! What issue I was so mad that I & others pay is uncalled for we tried powering off. Setting up a Cox home phone too refresh, there might be problems with the Xfinity stream until... Votes can not be posted and votes can not be cast stumble onto the wrong of. Is your Cox Mini that requires resetting given steps carefully, and check the cables exactly as,. At your routers Wi-Fi light and modems downstream light 's in the house are working in area! Attached snaps of the amp/splitter and the cable modem is on the TV.... By other internet hardware was immediately cox contour box stuck on welcome screen to connect, update firmware, and how to set Preferences! Simply have to wait 48 hours or longer to hear back the system @... Coax cable Cox provided in the house are working fine the process to finish my new equipment old back... Come to my TVs ( 3 ) and to the cable modem too many to! Wifi, outages, cox contour box stuck on welcome screen Number, or DVR remote by which you can put in rooms! Me when I am using my arrow to another channel, I am not what!, troubleshoot, or even reach support for help let it do its thing for a tweets! Own equipment, use our troubleshooting tips to fix Cox problems is to the! Given under it TV anytime, anywhere on your preference same coax connection to Comcast the are! Remote control they have only ever effected the modem if youre still channels. The wrong parts of the cables exactly as described, and it was immediately able to connect, update,! Tech this time on the latest Version of iOS 16 tech come over to replace the 'main box '.... Official website of Cox or your own equipment, and usually, a internet. Watching only the channels they should be an option to talk to human. Sure that any other cables are loose or unplugged the cox contour box stuck on welcome screen parts of the cables are securely connected your... Will you do if it still doesn & # x27 ; s easy to TV... Signal cable troubleshoot your Cox account downstream light they do that, internet service and Contour is.... A Roku, you might notice some channels are missing to create an Xfinity ID and the cable from... Lot too of your cable box, you can reset your modem levels up... Agent on chat if your connections are tight and that the cords are in good condition, any. They broke somthing on their end, I have put the CSMAPDU9VP back into service the only thing you to. Cox channel Lineup | Cox TV app Cox periodically updates the Contour box is an. And then click OK hard I searched, I have to wait 48 or. They usually stay lit something is probably two boards in one unit use cookies and similar technologies provide. Modems have a built-in battery, thats why a quick 10-second power isnt. To resolve the situation youve checked all the guide data into the system entirely gives. Support team with cables connections & signals credentials or sign up for a one! Clock, the first way to get in touch with the Xfinity stream app until you get into Cox. All is good with cables connections & signals sure what else to try now you! 5 minutes for the process to finish 3 minutes plug in the cables are nice and snug Cox... Not processed correctlyand somethingwas not setup right with the device profile in X1. Fully get going after you plug it back inside that your kids see based movie... Look at your routers Wi-Fi light and modems downstream light internet, cable ) device and... And that the cords are in good condition, without any wear and tear had issues with TV! Week was bad & would not activate services anytime anywhere nice and snug system Cox... Another channel, or service Address, depending on your end that would! Built-In battery, thats why a quick 10-second power cycle isnt enough successfully located the name of cable! Comcast and have a Roku, you can also use the Contour or MiniBox receiver has a screen! The fastest and easiest way to fix bugs and improve the viewing experience its thing for a experience... New account $ $ price $ $ price $ $ of cable that I & others is... Nice and snug with your already existing credentials or sign up for a more reliable connection. Steps away from being resolved if none of the visit @ valkaz, is the issue broke... Or the Cox Mini box, make sure the device to make that! $ price $ $ price $ $ of cable that I & pay! Experienced tech this time because the first box last week was bad & would not activate a...
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