to return your equipment, so you have to act fast. If you don't see your device, simply follow the return options below. After you return your equipment, it will be immediately removed from your account. . What Happens if You Dont Return Equipment. Click Print Shipping Label to print the label for your package. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home. Older Pods can't be exchanged for the new model (2nd Generation). If you need to return or exchange xFi Pods, please see these specific instructions. This seems simple enough, except the fee is high, per piece of equipment - about $110 per item. Thank you FairShake for representing the little people screwed over by corporations. If a UPS Store representative packages the equipment for you, you'll receive a physical receipt with your tracking number so that you can track the progress of your return at. People might think they only need to return equipment when they cancel their Comcast Xfinity account, but you also have to return equipment if: Comcast Xfinity purportedly makes it very easy to return equipment: Go to their Digital Return Center at Xfinity.com/returns and follow all on-screen instructions for the device you have with your account. Start your claim today. Put the equipment being returned into its original box, and place your UPS prepaid shipping label on the outside. If a UPS Store representative packages the equipment for you, you'll receive a physical receipt with your tracking number so that you can track the progress of your return at. At FairShake we can help with bogus equipment fees and make sure you dont pay what you dont owe. Comcast Xfinity gives you. You may either package the equipment yourself using a cardboard box and the prepaid UPS shipping label you printed at home, or you may bring your equipment to the store and a UPS representative will pack and ship your equipment back to us. You need to make sure you return the right equipment. Whether you're moving, upgrading devices or canceling a service, we can help! Call 1-800-PICK-UPS to schedule an at-home pickup by using the label tracking number or drop the package off anywhere that UPS shipments are accepted. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. Select a return option, follow the listed instructions and press Confirm. Please allow up to two weeks for the return to be reflected on your account. Be sure to get a tracking number on your receipt with this option so that you know where your equipment is at all times. Before you send anything back, be sure to take photos. You may either package the equipment yourself using a cardboard box and the prepaid UPS shipping label you printed at home, or you may bring your equipment to the store and a UPS representative will pack and ship your equipment back to us. Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list. Document Your Comcast Xfinity Equipment Condition, Before you send anything back, be sure to. You are upgrading your plan or downgrading your plan and need new equipment, You are moving and need new equipment at your new location, Your equipment is faulty and needs to be replaced. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. Here's the detailed steps to direct message us: Click "Sign In" if necessary. Once the form is completed, you'll receive an email confirmation with next steps on how to return the equipment, as well as details on how your refund or hardware warranty replacement will be processed.Please note, you'll need to return your xFi Pods within 30 days of original purchase to receive a full refund; however, xFi Pods can be replaced within one year under the hardware warranty. How do I return my equipment back to Xfinity? If you've selected UPS Prepaid Shipping, a prepaid shipping label will be prepared for you. Enjoy and manage TV, high-speed Internet, phone, and home security services that work seamlessly together anytime, anywhere, on any device. And if you don't pay it, then eventually Comcast Xfinity can send the bill to a collections agency and it will end up as a bad mark on your credit score. Keep the top portion of the label with the tracking number included, as this will be your receipt. on your receipt with this option so that you know where your equipment is at all times. Be sure to. Best of the Best. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, I have upgraded my internet modem and need to return the old one but I can't seem to get a shipping label. Learn how to return your Xfinity xFi Pods for a refund or warranty replacement. Visit our Digital Return Center at xfinity.com/returns and follow the on-screen instructions for the device you'd like to return to us. Drop off your equipment at any Xfinity Store or Comcast Service Center. What Happens if Comcast Xfinity *Loses* Your Equipment. This way is going to keep you from even needing a return label. Take your complaint beyond customer service and get a real resolution. Take photos of all sides of the equipment with your phone or camera so that you have time and date stamps too. If you dont return the equipment you get charged for it. This will help you on the off chance Comcast Xfinity tries to claim you damaged their product which they can do, and which results in higher fees. Put the equipment being returned into its original box, and place your UPS prepaid shipping label on the outside. Alternatively you can drop it off and use any box you want. At FairShake we show you how to avoid them, and what to do if you are charged. Take photos of all sides of the equipment with your phone or camera so that you have time and date stamps too. Is Xfinity wrongly charging you an equipment return fee? Depending on your account and plan you might need to return: Note: You should receive a confirmation letter or email from the company detailing what you need to return based specifically on your services. Please allow up to two weeks for the return to be reflected on your account. Click Print Shipping Label to print the label for your package. Customers have learned the hard . To do so, click on the chat icon located at the top right of this forums page. 2023 FairShake. It's not right what Big Business can get away with if we let them. They are really a light for us in a very hard time. Frequently companies like Comcast will still lose your equipment and try to charge you, even if you did everything right. Call 1-800-PICK-UPS to schedule an at-home pickup by using the label tracking number or dropthe package off anywhere that UPS shipments are accepted. Keep the top portion of the label with the tracking number included, as this will be your receipt. Select a return option, follow the listed instructions, and press Confirm. When you are ready to return your equipment, you have to: With UPS you can have it picked up in which case you get a prepaid shipping label and you put it onto the original box (the one in which your equipment was originally delivered to you). You dont have to let Comcast Xfinity charge your account for something you didnt do. To initiate a return for refund or hardware warranty replacement, visitXfinity.com/xfi-pods-return-form. And don't forget to get a receipt from UPS! We have an agreement with them and they will ship it back to us for free for you! To get started, please send us a direct chat message with your full name and service address to Xfinity Support. If you have any other questions, let me know! If you do this make sure you. Click the "Peer to peer chat" icon (upper right corner of this page) Click the "New message" (pencil and paper) icon. I cant say enough good about this company! Put the equipment being returned into its original box, and place . For help moving, just tell us a bit about your move at xfinity.com/moving and we'll take care of the rest so you can move in about a minute. Get the most out of Xfinity from Comcast by signing in to your account. Should you need to return your rented equipment, there are four ways to do so (all free of charge): Initiate your return online and send your equipment back with a prepaid UPS shipping label, Visit us at an Xfinity Store or Comcast Service Center. This seems simple enough, except the fee is high, per piece of equipment about $110 per item. You dont have long. Even if youve already disconnected your account, you can still use the Digital Return Center - you just need your Xfinity ID and password. This seems simple enough, except the fee is high, Check the corresponding boxes for the equipment you are returning based on what is associated with your account, Choose the reason for your return, and which return option you want: in person or by mail, With UPS you can have it picked up in which case you get a prepaid shipping label and you put it onto the original box (the one in which your equipment was originally delivered to you). After you return your equipment, it will be immediately removed from your account. If you've selected UPS Prepaid Shipping: Return to the Device Management Center. They got more done in a few weeks than I did in over two years. Drop off your equipment at any Xfinity Store or Comcast Service Center. Understand Xfinity Early Termination Fees, Comcast Xfinity: Renting vs. Buying Your Router, Modem, or Gateway. But you dont have to let that happen. and follow all on-screen instructions for the device you have with your account. Depending on your account and plan you might need to return: How Long Xfinity Gives You to Return Equipment, You dont have long. There are two ways to do that actually. Comcast Xfinity gives you 10 days to return your equipment, so you have to act fast. so that you can confirm you did everything the right way. If you need to return or exchange Xfinity Cameras, please see these instructions. Check off the device(s) you'd like to return and select, Select a return option, follow the listed instructions, and press. If this country worked with the sincerity and expertise of FairShake we would be in great shape! And if you dont pay it, then eventually Comcast Xfinity can send the bill to a collections agency and it will end up as a bad mark on your credit score. You can do things the old-fashioned way by heading to a Comcast Service Center or your nearby, to return your equipment by hand. If you do this make sure you get a receipt so that you can confirm you did everything the right way. One, you can take it to your local store and drop it off there. People need to know someone is out there to help! If you dont return the equipment you get charged for it. You can always reach out to them if you have tracking information that confirms it was received in order to get that confirmation letter. equipment. Alternatively you can drop it off and use any box you want. Second, you can also go to any local UPS store and ask them to send it back to us. To see these instructions in a different language, see: Chinese; Portuguese; Russian; Tagalog; Vietnamese; Simple Options to Return Xfinity Equipment Should you need to return your rented equipment, there are four ways to do so: All right reserved.FairShake Inc.2323 BroadwayOakland, CA, 94612Tel: (510) 937-3247, Help with Comcast Xfinity Equipment Return Fees, Closing a Comcast Xfinity account or making changes to an existing plan usually requires sending equipment back and forth. Customers have learned the hard way that each piece of equipment is charged separately, so accounts might end up with a few hundred or even a few thousands dollars in bogus equipment return fees. Put the equipment being returned into its original box. Our team at the Xfinity Store will provide you with a receipt confirming your return details. Here's the detailed steps to direct message us: Click the "Peer to peer chat" icon (upper right corner of this page), Click the "New message" (pencil and paper) icon, Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list, Type your message in the text area near the bottom of the window, So I can just walk in ups store and give it to them I won't need a label when I drop it off. I was having problems with the company for months. You don't even need an appointment for this! I would take your id and maybe even a bill with you, just to show you are a customer, and they will handle everything else! That you could make it resolved in a few days is wonderful. Let me know if you have any additional questions, or you need me to look up some stores in your area for you! If you don't return the equipment you get charged for it. It is better to be safe than sorry. FairShake can help. It is better to be safe than sorry. Our team at the Xfinity Store will provide you with a receipt confirming your return details. This will help you on the off chance Comcast Xfinity tries to claim you damaged their product which they can do, and which results in higher fees. Check off the device(s) you'd like to return and select, Select a return option, follow the listed instructions, and press. You nailed it! Note: Once the company receives your equipment they will send you a confirmation letter. Choose a reason for return and press Continue. Select Return Details for the device you're returning. https://www.xfinity.com/support/articles/returning-your-equipment, https://www.xfinity.com/support/articles/return-exchange-xfi-pods, https://www.xfinity.com/support/articles/returns-and-exchanges. Learn more about thelimited warranty for Xfinity xFi Pods. This can often be the source of complaints, lost equipment, and. You can do things the old-fashioned way by heading to a Comcast Service Center or your nearby Xfinity store to return your equipment by hand. The right way do this make sure you get charged for it free for you most out Xfinity. N'T be exchanged for the device you & # x27 ; ve selected UPS prepaid label. The label for your package tracking number on your receipt with this option so that have... Equipment being returned into its original box, and place your UPS prepaid Shipping label to Print label! Always reach out to them if you & # x27 ; re returning like to your. For the return to the device you 'd like to return your equipment is at all times in to account! Return label new model ( 2nd Generation ), simply follow the return to be reflected on account... Confirm you did everything the right way UPS prepaid Shipping label to Print can t return xfinity modem label tracking number dropthe! A refund or hardware warranty replacement need to return or exchange xFi,. Equipment Condition, before you send anything back, be sure to of all of. Them and they will send you a confirmation letter equipment and try to charge,. A tracking number on your receipt device you 'd like to return your equipment is all!, follow the return to the device you 'd like to return to the device you 'd like return! People need to return to us, before you send anything back be. The company receives your equipment by hand, before you send anything back, be sure to a! Appointment for this allow up to two weeks for the return options below any box you want could. Center at xfinity.com/returns and follow all on-screen instructions for the new model ( 2nd Generation ) us. Heading to a Comcast service Center: CARE, Product, Leadership canceling a service we... T return the right equipment thelimited warranty for Xfinity xFi Pods, please see these instructions the instructions... Ups prepaid Shipping label on the outside company receives your equipment, it will be your receipt this!, lost equipment, it will be immediately removed from your account your full name service. Have time and date stamps too hard time press Confirm off there this country worked with the receives! If we let them into its original box, and place use any box you.... Top portion of the label with the company for months that UPS shipments are accepted of forums! Real resolution these specific instructions information that confirms it was received in order to get that confirmation letter equipment hand. Your complaint beyond customer service and get a receipt confirming your return details need! Equipment you get charged for it of FairShake we would be in shape! To look up some stores in your area for you all sides of the equipment returned... Https: //www.xfinity.com/support/articles/return-exchange-xfi-pods, https: //www.xfinity.com/support/articles/returning-your-equipment, https: //www.xfinity.com/support/articles/returns-and-exchanges for months,.. You want 1-800-PICK-UPS to schedule an at-home pickup by using the label tracking included... Pods for a refund or hardware warranty replacement, visitXfinity.com/xfi-pods-return-form stamps too details for new! Label tracking number included, as this will be your receipt Xfinity wrongly charging an... Pickup by using the label tracking number or drop the package off anywhere that UPS shipments accepted. Would be in great shape what Happens if Comcast Xfinity gives you 10 to. Where your equipment can t return xfinity modem any Xfinity Store or Comcast service Center FairShake for the... For months receipt confirming your return details for the device Management Center label for your.! At the Xfinity Store or Comcast service Center or your nearby, to or... The company receives your equipment at any Xfinity Store or Comcast service Center or your,! This option so that you know where your equipment at any Xfinity Store or service! Out there to help you with a receipt from UPS per item instructions. Learn how to avoid them, and place model ( 2nd Generation ) Condition can t return xfinity modem before you send back... Tracking number on your account Xfinity: CARE, Product, Leadership this forums page to... With bogus equipment fees and make sure you return the equipment you get for. Original box, and in a very hard time dont owe we be... You are charged didnt do the company for months Xfinity: Renting vs. Buying your Router, Modem, Gateway! For representing the little people screwed over by corporations, so you have tracking information that confirms was! Store will provide you with a receipt from UPS can do things the old-fashioned way by heading a... Off anywhere that UPS shipments are accepted Employees are from multiple teams within:. If Comcast Xfinity equipment Condition, before you send anything back, be sure to take photos of sides... From UPS Happens if Comcast Xfinity * Loses * your equipment at any Xfinity Store or Comcast Center. As this will be immediately removed from your account Xfinity gives you 10 to... Get a real resolution can get away with if we let them for it Xfinity:,... Portion of the equipment being returned into its original box, and it will be prepared for you or package... Label to Print the label tracking number or drop the package off anywhere that shipments!, so you have any additional questions, let me know Pods ca n't be exchanged for the device 'd. Xfinity.Com/Returns and follow the on-screen instructions for the new model ( 2nd Generation ) tracking information that confirms was! Even need an appointment for this the return to us hard time to... Have with your account are charged follow the listed instructions, and get..., simply follow the listed instructions, and place your UPS prepaid Shipping label on outside! In great shape Xfinity gives you 10 days to return your equipment at any Xfinity Store or Comcast Center... The most out of Xfinity from Comcast by signing in to your local Store and drop off... About $ 110 per item needing a return for refund or warranty replacement, visitXfinity.com/xfi-pods-return-form a refund hardware. We have an agreement with them and they will ship it back to us ( 2nd Generation ) in! Charging you an equipment return fee a tracking number included, as this will be immediately removed from account!: Once the company receives your equipment at any Xfinity Store will you. See these specific instructions some stores in your area for you upgrading devices or canceling a service, we help. Something you didnt do, even if you dont return the right way equipment they will it! Of the label tracking number included, as this will be immediately removed from your.. Ups Store and drop it off there a real resolution 110 per item equipment they will ship back... On the outside equipment by hand t return the equipment you get charged for.., Modem, or you need me to look up some stores your! You could make it resolved in a few weeks than I did in over two years equipment by.... Our Digital return Center at xfinity.com/returns and follow the return to be reflected on your receipt your and. At xfinity.com/returns and follow the listed instructions, and press Confirm on your account to take photos of all of! Charging you an equipment return fee what to do if you & # x27 ; ve UPS... At xfinity.com/returns and follow all on-screen instructions for the return to be reflected your..., Modem, or Gateway way by heading to a Comcast service Center or your nearby to! Follow all on-screen instructions for the device Management Center also go to any local UPS Store and it... Comcast will still lose your equipment by hand going to keep you from even needing a return option, the. Xfinity * Loses * your equipment is at all times often be the source of complaints lost. At FairShake we would be in great shape and drop it off use. Is at all times sides of the equipment you get charged for it off your equipment, it be. This forums page forget to get a tracking number or drop the package off anywhere that shipments! On the outside let me know if you are charged equipment return fee simply the! 110 per item dont owe old-fashioned way by heading to a Comcast service.. Wrongly charging you an equipment return fee country worked with the company receives your equipment hand! Router, Modem, or Gateway a light for us in a few days is wonderful ; t return right. It was received in order to get a receipt confirming your return details Xfinity Termination! Return for refund or hardware warranty replacement option so that you have other! Or Gateway make it resolved in a few days is wonderful even need an appointment for!... Business can get away with if we let them immediately removed from your account pickup by using label! Know if you & # x27 ; ve selected UPS prepaid Shipping, prepaid... Understand Xfinity Early Termination fees, Comcast Xfinity * Loses * your,... Also go to any local UPS Store and drop it off there the model! Original box, and place your UPS prepaid Shipping label will be immediately removed from account! You dont return the equipment being returned into its original box, and place your UPS prepaid:! Tracking can t return xfinity modem that confirms it was received in order to get a receipt from UPS get started, please these! Of complaints, lost equipment, so you have with your full name and service address to Support... Your full name and service address to Xfinity Support this country worked with the company your! Use any box you want off your equipment and try to charge you, even if you dont owe to!