By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. As a buyer I would be fine with that. Option 1. If the person is a scammer and does this a lot after 2-3 missing package claims fairly close together will get investigated by the carrier. I ordered an iPad through Mercari and the seller offered free shipping. I feel somewhat relieved now that you've (unfortunately) been in the same boat. I checked the buyer ratings before shipping and they had good ratings - things looked good. -I sell almost exclusively on Poshmark and eBay right now - Ive only listed 11 items on Mercari \u0026 this is the 3rd one Ive sold.-My Poshmark Closet | https://www.poshmark.com/closet/mkultrahInstagram: @pull.it.together-Mercari Shipping Problem Buyer Reported Item Not Delivered USPS Tracking Number Shows Delivered - Vloghow to ship, poshmark shipping, poshmark tips, shipping tips, how to ship on ebay, make money on poshmark, shipping on ebay, work from home, sell on poshmark, etsy shipping, ebay shipping, how to, poshmark selling, side hustle, stay at home mom, don't want you to know, mercari scam happening now, avoid being scammed on mercari, how to avoid being scammed on mercari, how to safely sell on mercari, what to do yea I once had a package arrive sooner than I thought it would and I was so grateful the seller notified me ! I personally use eBay but my husband has been experimenting with Mercari. The maximum reimbursement will not exceed the value of the total transactions sale, up to $200. The good news is that eventually you will be paid out either way. Reality and expectation don't always match; miscommunication happens, and complaints ensue. Five days after I reported not receiving the package, Mercari still has not responded. this is a question and various opinions are valid and necessary. I just worry about package theft and stuff. I'm not sure what else I can do. New to mercari love the community already. They said the item was delivered to the address and I cant open a claim since the item is in the buyers possession. I typically dont as I dont want to come across as pressuring to get a quick rating. Please ensure you are following current standards to ensure your package is eligible. The title says it all. I figured as much that it wasn't our responsibility anymore since I upheld my end of the transaction and did my part to ship the item to the guy. This is a very common scam called the DNA refund (Did not arrive) my usual follow up for this is telling the buyer I will make a claim with the shipper for a stolen/lost package. Internet was a no go.I am at the Post Office to see whats up. If an item received is not as described in the listing, the buyer may request a full refund within 3 days of receipt of the item. Weve got you covered. The sale was almost $200. My husband and I are relatively new to this scene. The main thing is using scare tactics to get the buyer to say I found the package or something like that. Mercari cannot assist you without proof of tracking or delivery, as you assume all risk by shipping on your own. New comments cannot be posted and votes cannot be cast. Create an account to follow your favorite communities and start taking part in conversations. After doing some research and reading some reviews I decided I would stay far away. This buyer does more selling than buying from looking at their reviews. I work and go to school full time, so just going to the mail room to receive packages sometimes doesnt fall into a schedule in a day. Create an account to follow your favorite communities and start taking part in conversations. Thanks to all that responded, very helpful! This seems to be a scam, similar to what happens on ebay. I got a notification that says, "Your buyer has informed us that the item has not been delievered. . Not likely. In select areas, you can choose to have an item delivered via our Mercari Local service. I was really worried about this situation. The kicker is that mercari told me they removed him off the app for violating terms and conditions and refunded my money the day after it was delivered so I was so confused, now I'm not confused. As long as the tracking shows delivered to the same zip code, you are in the clear. It is difficult to imagine this being anything but fraud, what are the odds that a seller has two packages going to the same zip code at the same time and they happen to use the wrong label? The seller received an automatic rating and payment and I have still been without my iPad. Checked everywhere and there was no delivery. If you shipped the item yourself, please contact your carrier to check the delivery status. 178.62.122.70 Some times there are drivers subbing in who will put the packages at a different back door or will hide in the bushes if you live in a high traffic area. Very likely to be actually delivered today and will update in tracking. Today I was finally able to reach someone at the local post office and they confirmed my suspicion, the tracking number showed a delivery to a different house with the same zip code. thanks. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Thanks . PART2 Mercari Shipping Problem Buyer Reported Item Not Delivered USPS Tracking Number Shows Delivery - YouTube I got a message from Mercari saying:"Buyer has let us know that -item-. Shipping Protection is included with all Mercari prepaid labels as well as items picked up and delivered with Mercari Local. Press question mark to learn the rest of the keyboard shortcuts. Please contact me back after you talk to your local USPS". The buyer had one negative as a Seller. Look around the delivery location for your package. If you were a buyer and you received that message would you view it as a kind gesture or just an annoying way to be reminded of a rating? Shipping claims can take up to 2 weeks to resolve. ', Press J to jump to the feed. I would personally be a bit annoyed. Annoyed. Cookie Notice It will take longer to get paid, but Mercari will eventually have to release your funds. 'In honor of imnotlegolas for starting this subreddit. edit : Definitely not going to now, main concern was package being lost or grabbed by wrong person but on second thought that's not really my problem. They aim to stand out from competitors with an ultra-simple user interface that makes buying and selling easy and quick. Im almost sure too that the right person received it or else I probably would have received a message. Mercari takes about 2 days to respond. I have the tracking number though, and it says the package was delivered. Mercari packages usually arrive safely at their destination but when they don't, you can raise the issue with the online retailer. As long as the tracking shows delivered to the same zip code, you are in the clear. Please check the tracking information to confirm if a delivery . However it said it would ship from FedEx, despite me sending it via USPS and trying to update it on Mercari. Some buyers do claim this as a scam, but this is truly not always the case. Always do this as the seller. The item is solely protected while in transit from the seller's location to the buyer's designated delivery address If the item is tracked by the carrier as delivered to the correct address, but the buyer files a claim that the item was not received, Mercari will investigate with the carrier. Should I let the rating time expire to see if I'm given the funds, and if I'm given the funds should I transfer to my bank account? edit : Definitely not going to now, main concern was package being lost or grabbed by wrong person but on second thought thats not really my problem. I told the buyer to contact the local post office and see if they can help, but technically it's not your issue anymore once it shows delivered. That's shitty the buyer seems genuine so I'd hate for this to be the case. Is this a scam? I got a message from Mercari saying:"Buyer has let us know that -item- has not been received. Mercari issued me a 10% off credit or something and said I have to file a missing package report or whatever with ups since it was marked delivered. This website is using a security service to protect itself from online attacks. I contacted customer support and told them it was delivered. I have been charged the incorrect amount of money, and my buyer has not paid, contacted or rated me yet. Verify the shipping address on your order confirmation. edit: Also whoever is downvoting alternative opinions ,you arent helping. But for example I sold an item that was more expensive compared to what I usually sell and am wondering if its polite to send a message like hi i see tracking is stating your item has arrived hoping you received it and are satisfied . If mercari does put a hold on anything will it be after the rating time limit express? The police could ask for that to help find the thief. In the case of Mercari, the seller would only have to wait 3 days and automatically get their payment. On hold with USPS now to see what they have to say. The buyer got paid after three days and I was still charged. I would call your local Post Office ASAP and they can contact the driver on your route and ask them specifically where he put down the package. In the case of Mercari, the seller would only have to wait 3 days and automatically get their payment. thanks ! Please follow this checklist to ensure youre covered: Mercari may change Shipping Protection criteria from time to time. Looking for other sellers who have experienced similar situations. Mercari Local is the easy way to shop and sell locally without all the headaches that come with shipping or in-person meetups. 2. They wait out 5 days to see if it "shows up" if the buyer says it wasn't delivered when tracking shows "delivered". -I sell almost exclusively on Poshmark and eBay right now - Ive only listed 11 items on Mercari \u0026 this is the 3rd one Ive sold.-My Poshmark Closet | https://www.poshmark.com/closet/mkultrahInstagram: @pull.it.together-Mercari Shipping Problem Buyer Reported Item Not Delivered USPS Tracking Number Shows Delivered - Vloghow to ship, poshmark shipping, poshmark tips, shipping tips, how to ship on ebay, make money on poshmark, shipping on ebay, work from home, sell on poshmark, etsy shipping, ebay shipping, how to, poshmark selling, side hustle, stay at home mom, don't want you to know, mercari scam happening now, avoid being scammed on mercari, how to avoid being scammed on mercari, how to safely sell on mercari, what to do Michelle Wilson - November 8, 2021. The scammer sends something in the same zip code, an empty box or something worthless, and the buyer reports no package received. My buyer claims they didn't revive a package UPS says was delivered. Buyer claims they did not receive the package. I always do, "hi there, just saw your item was delivered, I hope you love it. buyer says package not delivered mercari But the customer said he didn't receive it so I refunded the entire amount for the item he needed right away and re-ordered Make sure you include the transaction number, so they know which transaction you are referring to. I sell designer bags for about $300-1000. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. It will take longer to get paid, but Mercari will eventually have to release your funds. Thanks for the tip! I lost my products and they deducted the sales from my account so I ended up with nothing. Well, uno reverse mf thank you mercari and USPS, ultimate scammer catchers Press question mark to learn the rest of the keyboard shortcuts. Reddit has a subreddit for scamming and some websites such as MPGH and Nulled. I looked over the seller's profile and see a lot of recent automatically generated ratings, so I'm assuming this has happened to other buyers before. I insured the package at full value. As a seller, Id rather get the auto rate than a negative review because I bugged the wrong person :<. I'm sorry this happened to you but thank you for giving me some useful information. very good point. Thats scary and awful. Its good to read up on common mail fraud scams so you know how to spot the and how to handle it. Internet was a no go.I am at the Post Office to see whats up. **However, I was never given my payment. Like maybe a neighbor (or buyer) has a doorbell cam that has footage of the delivery and theft. yes I definitely wont. Thank again for your purchase ". The action you just performed triggered the security solution. The app restricts user meet-ups, requiring sellers to ship all items to buyers on the platform. I checked the buyer ratings before shipping and they had good ratings - things looked good. A place to discuss tactics and success stories of buying things for a low price and selling them for a higher one. I shipped out a piece of jewelry. The order has a "pending" delivery status and has not been rated by the buyer For lost items, your support request needs to be filed 30 or more days following the acceptance scan (first scan by the carrier after receipt/pickup of the package) and 7 or more days from the last scan as provided by the carrier Please check the tracking information to confirm if a delivery attempt has been made.-YES!And USPS thinks they succeeded. Cloudflare Ray ID: 7a16556a0c7c770d Items that are not claimed within 10 days will be destroyed. Mercari does offer a $200 shipping protection with each order. Click to reveal They often extend the time on the buyer's side before auto rating completes. and our Payments are processed on the site, preventing fraud or scamming . this is a question and various opinions are valid and necessary. The buyer sent me a message stating that even though the tracking says delivered they did not receive the item. Buyer supposed . Mercari has not cancelled or paused the order, it's still requesting a rating from the buyer and the time limit for the rating will expire today. If mercari has been contacted by the buyer wouldn't they put a hold on the transaction? Therefore, if your order is lost or damaged in transit, you should be protected. Buyers are encouraged to negotiate, so they won't necessarily just walk away if they don't like your price. You can email the site owner to let them know you were blocked. UPDATE: Mercari support is pretty much saying that it shows as delivered BUT is there NO proof that its at the buyers address because all the tracking number shows is that it was delivered to the city, state. Press question mark to learn the rest of the keyboard shortcuts. My buyer claims they didn't revive a package UPS says was delivered. Anyone have any advice has to what to do? Fuck people who try to take food off my plate because they are too sad to do real honest work for a living. While I've searched the sub I was still curious. However, if the buyer doesn't rate the seller within three days, Mercari's system will trigger payment anyway. edit: Also whoever is downvoting alternative opinions ,you aren't helping. The buyer says they haven't received the item yet it shows Delivered via USPS confirmation scan. I have the tracking number though, and it says the package was . New comments cannot be posted and votes cannot be cast, The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. New to mercari love the community already. Immediately go on Mercari and mark package as not received and went online to USPS.com to report the missing package. . I contacted the seller and they insisted I wait a few days. Sometimes my mail guy puts packages in crazy places so it would be nice to know to look for it. If its true and the package was stolen the buyer should have no issues and maybe you could help catch a theif. If the item in question was purchased for less than $10, consider giving the buyer a full refund. Your IP: Reddit and its partners use cookies and similar technologies to provide you with a better experience. Mercari is a popular network where people can buy and sell almost anything if the item can be shipped. The next step is tell the buyer I will be calling their local PD to report it. Since Mercari is also the shipper, they should have the ability to confirm on their end that the package was mis-delivered, but they made no effort to do so, they just encouraged me to work with UPS on getting the package. Please do not file a claim with the carrier, Any damage occurred during transit (Damaged items deemed hazardous by Mercari may not be returned), Package drop-off was with the correct carrier. This happens sometimes, it gets marked delivered a day or so before. Definitely wont glad I never have in the past too. Press J to jump to the feed I 'd hate for this be. And complaints ensue an iPad through Mercari and the buyer says package not delivered mercari was stolen the buyer would... Order is lost or damaged in transit, you can choose to have an item delivered via USPS and to. Empty box or something worthless, and it says the package, Mercari still has not,! Makes buying and selling them for a higher one the seller and they had good ratings - things looked.. 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