PIP telephone assessment questions was created by drummer53 I have a telephone assessment tomorrow and Ive been through all the guides but can find anything about what to expect in a telephone assessment, like what However, none of the key variables were statistically significant in predicting preference for a video assessment. We also use cookies set by other sites to help us deliver content from their services. Requesting a home PIP assessment PIP assessments usually take place at a centre; however, if you cant attend an assessment centre because you are housebound as a result of a mental health condition, you can request a home PIP assessment. This was most commonly a family member (18 per cent). Unweighted base: only claimants who preferred face-to-face assessments (n=259). Can I cancel something I've done when I'm unwell? Almost two thirds of claimants (PIP- 63 per cent, WCA- 62 per cent) had experience of a video call. Unlike the regression analysis for PIP claimants, there was evidence from our final models for WCA respondents that the relationship between a respondents age and their channel preference varied by their gender. Significant differences by subgroup were harder to identify given the small base size of those who said they preferred face-to-face assessments. However, a further one in four (24 per cent) were not aware that they could make requests and 65 per cent said that adjustments were not necessary. Additionally, claimants who did not report mental health conditions were more likely to agree that the assessor listened to them and understood them (81 per cent) than those with mental health conditions (74 per cent). All figures presented in the report include valid percentages excluding dont know and refused responses. Those with mental health conditions were also more likely to select these reasons (55 per cent, compared to 40 per cent of claimants without mental health conditions). Of those who preferred a telephone assessment: Similarly, claimants who said they preferred face-to-face were also asked to explain why. In total, 45 per cent of PIP claimants said they would prefer telephone and 42 per cent face-to-face. Claimants more likely to receive support included those having a benefit reassessment (28 per cent, compared to 17 per cent of those making a new claim), and those placed in the LCWRA group (27 per cent, compared to 9 per cent of those who were referred). The consent submitted will only be used for data processing originating from this website. About a third (36 per cent) of claimants who were awarded PIP gave the same response. This allows us to compare predicted probabilities that are adjusted for other co-factors that may be correlated with this characteristic in the data collected. The Department for Work and Pensions (DWP) commissioned NatCen Social Research to conduct two surveys to examine the claimant experience of telephone assessments and to gauge preferences for using telephone, face-to-face or video for assessment on an ongoing basis. Claimants with mobility issues who did not feel comfortable with video were less likely to report it would make them nervous or anxious (14 per cent) but were concerned about explaining their condition fully (9 per cent). New claimants were more likely to say they would have liked more information. Manage Settings For those undergoing WCA, over six in ten (62 per cent of) claimants would prefer a telephone assessment, with nearly one in four (23 per cent) wanting face-to-face. Requesting a home PIP assessment PIP assessments usually take place at a centre; however, if you cant attend an assessment centre because you are housebound as a result of a mental health condition, you can request a home PIP assessment. Only 19 per cent would be predicted to still opt for face-to-face. The survey sample comprised 837 claimants who had recently undergone a telephone health assessment as part of their claim for PIP. Nearly half (47 per cent) of PIP claimants and one in three (32 per cent) of those undergoing WCA drew on additional support or information before the assessment beyond DWP or the assessment provider, most commonly a friend or relative. PIP for Depression and Anxiety It is certainly possible to be eligible to claim PIP (personal independence payment pip) if suffering from a mental health condition such as depression or anxiety but it very much depends on how the mental illness affects you. We are a friendly, safe community supporting each other's mental health 24 hours a day, 365 days a year. This may involve sharing this information with relevant authorities to ensure we comply with our policies and legal obligations. However, these figures should be taken as indicative given the small number of claimants involved. Women were more likely than men to seek improvements in the assessors behaviour (9 per cent, compared to 4 per cent); otherwise there were few clear variations by claimant characteristics. Unweighted base: Claimant sample records (n=837). | Mental Health Forum Unanswered threads Talk with people who know what it's like! In brief Almost one in five respondents recorded their assessment call, some others regretted not doing so. No two people are affected in the same way but let us look at some of the The data was weighted to be representative of age, gender, type of assessment and assessment outcome. Compasss virtual programs are open to individuals ages 13 and up and offer age-specific and condition-specific programming. The logistic regression teases out the individual impact of having each key characteristic to estimate the likelihood of claimants favouring a particular assessment channel if they were all allocated to different values of the key characteristic of interest while holding all other factors constant. Claimants who had previous experience of a face-to-face assessment had a 24 per cent predicted probability of preferring a face-to-face assessment, compared to 31 per cent for a claimant with no experience. If you would like to know more about DWP research, email socialresearch@dwp.gov.uk. You will need to contact the assessment provider and request a home assessment. Any new evidence about how your condition affects your daily life, which you have not already sent to the DWP: A copy of your PIP claim form with you. For example, 93 per cent of those who preferred telephone assessments and 96 per cent of those with no preference agreed that the assessor listened to them and understood them, compared to 59 per cent who said they would prefer a face-to-face assessment. Do be advised that the 'DWP' call handlers are not PIP advisers. Since the introduction of the COVID-19 lockdown measures in March 2020, the usual face-to-face assessments were temporarily suspended and replaced with telephone assessments. PIP & mental health; PIP appeal process; to the assessment room and how far you walked (you see some bizarre estimates), how you handled your ID, what eye contact you made with them, whether you looked tense, anxious, withdrawn, etc, how you were dressed, how you took off any coat, etc. Most claimants reported no other practical difficulties during the call but more than one in 10 (PIP - 15 per cent, WCA - 13 per cent) had problems holding the handset for the duration of the call or not being able to use a loudspeaker. You should explain the following: These general PIP assessment tips will also help you: We recommend that you record the audio for your face-to-face PIP assessment. Those placed in the LCWRA group were more likely to report doing so (94 per cent) than those who were awaiting further assessment (82 per cent). Unweighted base: All claimants (Whether the assessor provided clear explanation n=822) (Whether assessor listened and understood claimant n=823). Tell us how often this happens and how it affects you. You can read further in this article on what you need to expect from the PIP assessment with questions on mental health. Additionally, those aged under 35 were more likely to find some topics difficult (34 per cent), compared to claimants aged over 55 (19 per cent). A third of these claimants (33 per cent) reported general discomfort using a video call for an assessment, one in five (20 per cent) said they would feel unsure on how to use the technology, and a further nearly one in five said that they would feel too nervous or that they do not want to be on camera (both 18 per cent). Fifteen per cent expressed a preference for video assessments, while 5 per cent said they had no preference. I first applied for pip back in 2016 and was awarded a paper based award . For example, we can estimate the average likelihood of all claimants preferring telephone assessments firstly as if all claimants were male and then estimate this again as if all claimants are female, while keeping all the other variables in the model at the values reported by respondents in the survey. Women were more likely to report those other difficulties than men (23 per cent, compared to 16 per cent). When asked if anything could have improved their experience of the assessment nearly three quarters (72 per cent) of claimants did not feel any changes were necessary. Nine in ten (90 per cent of) claimants were satisfied that the assessor called on time and 95 per cent agreed that the assessor explained clearly what would happen at the beginning of the call. Assessments will now either be paper based or telephone. Models were also estimated where the relationship between claimants gender and claimants previous assessment experience were allowed to vary between different age groups. The psychological examination will be asking your thoughts and feelings about your present concern. Three per cent of claimants reported the call disconnecting/line cutting out. The most common reasons among those who preferred a face-to-face assessment included feeling that they would be better able to explain their condition, finding it easier or more comfortable to speak to someone in person, communicating more easily and being able to build rapport with the assessor. The PIP form is based on two major components Daily living difficulties and Mobility difficulties. Those awaiting further assessment had just a 34 per cent predicted probability of preferring telephone when presented with this three-way choice compared to a 43 per cent probability of preferring face-to-face. Claimants were first asked, if given a choice and assuming government advice allowed, whether they would prefer a telephone or face-to-face assessment in the future. Claimants whose PIP claim had been awarded and those awaiting their claim outcome were more satisfied with the assessment than those whose claim was disallowed (88 per cent and 79 per cent respectively, compared to 51 per cent). PIP for Depression and Anxiety It is certainly possible to be eligible to claim PIP (personal independence payment pip) if suffering from a mental health condition such as depression or anxiety but it very much depends on how the mental illness affects you. Cost-of-living crisis and your mental health. Three quarters of claimants (75 per cent) reported being satisfied or very satisfied with their experience of how the telephone assessment was conducted. Notably, nearly eight in ten (79 per cent) of those who said they preferred a telephone to a face-to-face assessment also said that there was no need for further improvements, compared to half (51 per cent) of those who preferred face-to-face assessments. All face to face assessments have been suspended for at least 3 months. The points in PIP for mental health is 8 and 11 points to make you eligible and qualified for this kind of benefit program. Ask for any adjustments that would make the assessment less stressful: for example, you can request an open room if you struggle in confined spaces. Nearly one in seven (15 per cent) said they had no preference. Of the 25 per cent of claimants who said they were dissatisfied with the assessment, the most commonly reported feedback was dissatisfaction with the assessors behaviour (38 per cent), including the assessor not appearing to listen, understand or was perceived to be unhelpful or uncaring. How your condition affects you from day-to-day make sure you read the. reading and comprehending written information, organizing a journey or following a route. For example, 91 per cent agreed or strongly agreed that the assessor listened to and understood the assessor, compared to 99 per cent who went on to say they preferred a telephone assessment. You are most welcome to join today! Women (25 per cent) and those making a new claim (25 per cent) were more likely to cite being able to stay at home as a reason. Remaining answers covered a wide range of preferences about the length and conduct of the assessment as well as the mode of conducting the assessment (see Figure 28 below). The out-of-work benefit those who have a health condition and/or disability that restricts their ability to work comes in the form of either ESA or UC. The three main types of improvements suggested included having more information prior to the call (6 per cent), general improvements to conduct and provision of the service (5 per cent) and having more support and more information on the next stages after the assessment (4 per cent). Eight in ten claimants (80 per cent) who received a telephone assessment said they had previous experience of a face-to-face assessment. We and our partners use cookies to Store and/or access information on a device. Nonetheless, predicted probabilities suggest that telephone assessments remained the most popular for applicants both with and without a mental health condition. Those who reported being dissatisfied with the telephone assessment were asked to provide their reason(s). The most commonly reported difficult topics included claimants physical health or disability (8 per cent) and mental health (7 per cent). Hopefully you will be "lucky" Those with mental health conditions were more likely to say they found telephone assessments less stressful (54 per cent, compared with 36 per cent of those without mental health conditions). Over four out of five (83 per cent) of these claimants found it helpful. As your wife has received a text message then she will need to make sure that she answers the phone between the time stated in the text. But nearly one in four (24 per cent) were unaware that they could make such requests. More than half new claimants preferred face-to-face assessments because the communication with the assessor is better (53 per cent, compared to 31 per cent). Their reasons included feeling better able to show how their condition affects them in a face-to-face assessment (57 per cent) and that speaking to someone in person being easier or more comfortable (54 per cent). Seventy per cent of those placed in the LCWRA group stated a preference for telephone compared to 42 per cent of those awaiting further assessment. PIP has two components - daily living (contribution to the extra costs disabled people face in their day to day lives that do not relate to mobility) and mobility (contribution to the extra costs disabled people face in their day to day lives that relate to mobility). Women had a strong preference for telephone assessments over face-to-face even after controlling for other characteristics. Nine per cent of claimants also reported having a general discomfort discussing information over the telephone but identified no specific topic. Younger claimants were more likely to have used video calls (83 per cent of those aged 35 or younger) than older claimants (47 per cent of those aged 55 or older). Am I eligible for Employment & Support Allowance (ESA)? 30 September 2020 at 8:04AM in Disability money matters. Men were also more likely to prefer a telephone assessment, but not to the same extent as women. Around two thirds of claimants (63 per cent) were aware they could be joined by another person. In total, 45 per cent of claimants said they would prefer telephone and 42 per cent face-to-face. As your wife has received a text message then she will need to make sure that she answers the phone between the time stated in the text. Pip telephone assessment experience. someone helps or encourages you to go out. Claimants were asked whether they had requested any additional adjustments to the assessment process. Claimants without previous experience of a face-to-face were slightly more likely to cite a general dislike for video calls (38 per cent) as their reason for discomfort. What do you put on a PIP form for depression? As might be expected, new claimants were more likely to say they would have appreciated more information on what to expect (26 per cent compared to 16 per cent of those undergoing reassessment). WebWith current waiting times, it means that you have enough time to gather more evidence to back up any points you think have not been marked properly during the PIP Phone Assessment. Other reasons mentioned included the assessment lacking face-to-face contact (24 per cent), questions not being tailored or relevant to the health condition (21 per cent) or generally finding the assessment uncomfortable or emotional (19 per cent). Six in ten (62 per cent) of claimants confirmed that they had used video calls at least once with younger groups more likely to be familiar (75 per cent of those aged under 35) than older groups (52 per cent of those aged 55 or older). The sample was stratified (divided into smaller groups or strata) by age, gender, assessment provider and type of assessment (new claim or reassessment) and sampled randomly within the strata to represent the population of claimants receiving telephone assessments during this period. Over half (56 per cent) of claimants said they would be comfortable conducting an assessment via a video call. London someone goes out with you. The assessment outcome, gender, any previous experience of face-to-face assessments and presence of a mental health condition were significant predictors of a claimants channel preference. When asked if anything could have improved their experience of the assessment, around half of PIP claimants (51 per cent) and three quarters (72 per cent) of those undergoing WCA did not feel any changes were necessary. Over one in four (29 per cent) spoke to a friend or relative and nearly one in ten (8 per cent) spoke to a social care or support worker. This will also indicate the assessment centre that you will be assigned to take your PIP assessment with questions on mental health. If you have any questions about PIP assessment questions on mental health, please let us know and the team will gladly answer your questions. However, as figure 46 shows, this was not the case for male claimants. You are most welcome to join today! For example, disallowed claimants may be more likely to have a particular health condition which could be at least part of the underlying reason for their choice of channel. Coded open text question. These claimants were therefore more than four times as likely to prefer telephone than face-to-face assessments. The survey used quotas to meet required number of interviews by key variables (age, gender and assessment provider). The work coach will take into account the claimants health condition or disability when considering what work-related activities and availability for work are included in the Claimant Commitment. A health professional will carry out your assessment - they'll write a report and send it to the DWP. Unweighted base: All claimants who recalled receiving information prior to their assessment (n=1008). Some of our partners may process your data as a part of their legitimate business interest without asking for consent. Physical and psychological or mental examination: If obligated, and with your consent, these health professionals will administer a short physical and mental function examination. Six in ten (60 per cent) claimants had previous experience of a face-to-face assessment either as part of this claim or a previous claim. 25p per mile) to help towards fuel. Weighting refers to statistical adjustments that are made to survey data after they have been collected in order to improve the accuracy of the survey estimates. This is why you should always renew your PIP form to make sure that it corresponds well to how you are coping with your mental health condition. Around half of these claimants (51 per cent) said they found it less stressful. Requesting a home PIP assessment PIP assessments usually take place at a centre; however, if you cant attend an assessment centre because you are housebound as a result of a mental health condition, you can request a home PIP assessment. Over two thirds (68 per cent) did not report any other difficulties. If you plan to travel by taxi, you must get the assessment centre to agree to this before your assessment. 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