. Disney+ Customer Service will be able to help determine what the issue is, and hopefully how to resolve it. Login in with your Sky account on the page. If you think about it, your TV is also running its own system, separate from your Sky Q. 15/Dec/2021 My e-mail response toDiscovery Plus Support. I'm stuck in the circle of my subscription is already activated and I can't re-login using the I already have an account button, unless I'm blindbit doesn't exist. any help would be appreciated! Visit the Discovery Plus website and login into your account. More likely than not, itll be up and running again by tomorrow. Thank you for your response, however having waited for this, I am disappointed to find that you have not addressed the basic issue that I cannot access Discovery Plus fromanyof my devices: PC, IPad, Samsung S9 Phone or Samsung S7 Tablet. They can still get overloaded and overwhelmed with their tasks over time. Save my name, email, and website in this browser for the next time I comment. Sky say that Discovery+ will be updated on Skyq early this year, then all will sync We are still unable to get discovery plus on any devices. Select,Continueto continue ahead. Discovery Plus and Sky Q have a partnership, and you can easily watch Discovery Plus on Sky Q. Here, selectSystem Infoand then selectSoftware Version. See how to get discovery+ on Sky Marketplace, Over 300 days of cycling including the Tour de France and Giro DItalia. While unplugged, press its physical power button for 30 seconds. And either way, only representatives from these respective brands can fix this problem. Turn off your TV or projector. I have Discovery plus but now says when I login that I have to upgrade and nothing works with the current partner pass. Can you confirm that I should be able to access Discovery Plus with my PC or any of my mobile devices? Youll get the Signal Test Menu. So come back tomorrow or even a couple of hours later. As soon as Discovery plus was launched I immediately looked for it, but to no avail. You need to know how fast your Internet is 1st. Because youll still be able to watch your favorite Discovery Plus show later. To do so, follow the steps given below-. You won't be able to log in to the app until you've done this, and might see a message asking you to upgrade your pass. No content as yet seems to be a placeholder. You should check if theres a new update available. On the next page, select the option forContinue. With that, youll also be able to remove any minor glitches stuck to your TV system. No problem. View answer in the context of this discussion. Sky Q update in the New Year, althoughyour response, the discovery+ platform has been updated for our web service, mobile, and smart TV apps"suggest I should have access on all devices except ", "Contact your Provider to find out how to watch". I am having exactly the same issue since yesterday morning. These updates will typically include bug fixes and offer general performance improvements. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Check your inbox or spam folder to confirm your subscription. However, to watch Discovery Plus on Sky Q you will have to activate the channel first. Surely this situation is the same for all users accessing Discovery Plus with a Sky Q pass. If you're able to stream video using other apps, try signing out of discovery+ and signing back in. Press Home on your Sky remote and then select Settings. But this time, I recommend doing it through power cycling. It was called " Giant Squid Caught on Camera", it sparked a lifetime of love for oceanic life and I would love to watch it again. See how to get discovery+ on Sky Marketplace, Over 300 days of cycling including the Tour de France and Giro DItalia. Type 0 0 1 and then select to open the hidden menu. Please help. Now, download and install all the updates available here. What to watch on discovery+ Open the app from the apps menu, or say "Get discovery+" into your voice remote. Based in India, He is extremely skilled at Windows related to How to Troubleshooting matters. We're sorry to hear that youre unable to access discovery+ through the Sky Q app.Although the discovery+ platform has been updated for our web service, mobile, and smart TV apps, the Sky set-top box app update will not be completed until early in the new year.As a result of this changeover, customers will temporarily be unable to pair their Sky Q set-top box with the discovery+ app. Eurosport 1&2 now appearing under channels in app on sky. Is this your 1st time trying to use Discovery Plus on your Sky Q? Its stuck loading infinitely when I have to put in the 6 digit code. Now working on non Sky devices, finally, after weeks of trying. So you need to improve your Internet connection. Select. Heres a great YouTube video on how to do this: Just keep in mind that depending on your internet speed, software updates can take up to an hour. You can check your internet connection using. Leave the box and connected devices off for a few minutes. Restart your device and/or reset the router. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Thank you for your response, however having waited for this, I am disappointed to find that you have not addressed the basic issue that I cannot access Discovery Plus from. So if you still cant use the Discovery Plus app. User reports indicate no current problems at discovery+. Type 0 0 1 and then select to open the hidden menu. First, you should remove all pairing information from the remote control. Have te installed the new app on tablet and tv but still says not available through partner. Press the Services button on your remote and then the 4 & 6 buttons. thanks Report post Post 1 of 5 Just checked again, still working on my Galaxy S9. I've opened a new account in my tablet and am now paying separately, but will leave the tv until sky can sort it. If the servers are down, then Discovery Plus may not work on Sky Q. Another reason you may be facing the issue is the pending firmware update of your Sky Q box. As an Amazon Associate we may earn from qualifying purchases. There are typically several reasons why Disney+ isnt working on Sky Q. Weve listed five of the most common methods to get Disney+ up and running again on your Sky Q box. We keep your data private and share your data only with third parties that make this service possible. The OP is already Activated. Create an account to follow your favorite communities and start taking part in conversations. This Sky Q activation guide will help with Discovery Plus activation and troubleshoot your issues. Let me explain. If youd like to join in, please sign in or register. And to answer that, heres a table that shows. 4. So prepare a phone or a computer and just follow along with these. You can watch lots of great discovery+ TV, including: Bingeable box sets Exclusive originals Fascinating true-crime Eye-opening documentaries Must-see reality shows Now, these steps only apply to Sky Q devices. Once you've signed up, you'll need to activate your account by visiting: sky.com/discoveryplus-activate. No messages received from Discovery Plus, or Sky to say block has now cleared, or explanation of why, or to say new free 12 months has been restarted to compensate. Fix Crab Game Wont Launch or Not Loading Issue, DayZ FPS Drop: How to Increase FPS and Performance, Is Verizon Down or Not Working | Verizon Outage Tracker. Note: This process will work regardless of the model or brand of your TV. Press and hold the power button for a minute. 4. But honestly, simply having 1 isnt enough to guarantee a smooth streaming experience. If the internet is stable, it is not the reason for facing this issue. Go to the apps rail, select discovery+, and then select Sign In. The above guide helps you with Discovery Plus Sky Q activation. 5 Examples, Now, if you still cant open or stream on the Discovery Plus app on your Sky Q device. Once done, turn ON the TV and the Sky Q box. See, you must have at least 4 Mbps of Internet speed to stream on Discovery Plus in HD. Now, plug in the TV to the power source again. Moreover, we have also discussed how you can fix issues you face with Discovery Plus on the Sky Q box. You won't be able to log in to the app until you've done this, and might see a message asking you to upgrade your pass. Welcome to the Digital Spy forums. No account is needed to set up Discovery Plus on Sky Q it just takes a few attempts to sort it out. 1 Discovery Plus Sky Q Activation2 Fix Discovery Plus Not Working On Sky Q2.1 Activate Discovery Plus On Sky Q2.2 Check Servers Of Discovery Plus 2.3 Power Cycle Your TV2.4 Check Internet Connection2.5 Update Sky Q Box2.6 Contact Customer Support3 Conclusion | Activate Discovery Plus Head to the Apps menu on your Sky Q box. Or worse, it can even stop working altogether. Another troubleshooting step to follow is to power cycle your TV. Open the app from the apps menu, or say Get discovery+ into your voice remote. Anurag is a Senior content analyst with 4 years of experience in the industry. Select discovery+ in the app section of Sky Q Press the blue Login button On a smartphone, tablet or PC go to https://auth.discoveryplus.. SelectSetupand thenSoftware download. Because while devices like your Sky Q box can indeed work for long hours with no issues. Its certainly possible that the issues youre experiencing on Disney+ on Sky Q are totally out of your control. So this process will also update your Discovery Plus. Sky needs to contact Discovery +. If the internet is stable, it is not the reason for facing this issue. Go to the login page of Discovery Plus. Apparently You now have to pay 4.99 a month. See, there might be an issue with your Discovery Plus account. Restart your router if the internet is still slow. No problem. Now, restart the Discovery Plus app and select the Continue with the Sky Activation option. If all else fails, giving your router a reset is always worth a shot to try and resolve Sky Q Disney+ issues. Perhaps Sky will have to wait until after the current agreements end!?! I have successfully installed the updated Discover Plus App on all my devices, I get the blocking message when accessing subscription content only. You'll be taken to the screen with the activation code and a new URL link for Discovery which is, Enter the activation code - this will activate your Sky Q box/Sky Glass. Disney+ has 24 hour customer service via phone or live chat. I know easy workarounds to fix this problem. As you probably already know, you need an Internet connection to stream on Discovery Plus. You need a stable internet connection to use Discovery Plus on Sky Q. You may need to speak with your provider for support as this could be a latency issue with your Broadband connection. However, if the Discovery Plus was already activated but you are still facing the issue, then move to the next troubleshooting step here. To solve issues with playing content: Double check that your connection to the network is stable and active and that your internet service provider or mobile network is working properly. There is nothing upon sign in to Discoveryplus.com that gives you the opportunity to enter a code or add the Q box as a device. 3. 2022 Hearst UK is the trading name of the National Magazine Company Ltd, 30 Panton Street, Leicester Square, London, SW1Y 4AJ. You will be given a QR code and scanned with your phones camera. Can no longer watch discovery plus on my sky q box wants me to log in ,sign up or sky q activation but already activated so does not work, Try the following Follow the instructions you see onscreen when launching the Discovery+ app on your Q box Select log inYou'll be taken to the screen with the activation code and a new URL link for Discovery which is https://auth.discoveryplus.com/gb/link you need to do this part on your mobile, tablet, laptop etcLog on to your Discovery+ accountEnter the activation code - this will activate your Sky Q box/Sky Glass. Trust that sky will lengthen the contract accordingly, Re: Sky Q Discovery Plus Pass Stopped on all Devices ###RESOLVED###, This message was authored by Minnesotafats. If all else fails, contact Disney+ or Sky for further assistance. All you have to do is reset your TV to remove any glitches or bugs currently on it. 2. To do this, hold down. And while thats somewhat true, its not entirely accurate. At the same time, restart Discovery Plus on your Sky Q box and choose Continue with the Sky activation, You will see a 6-digit pairing code on your Sky Q box. Enter the code mentioned on your TV, and Discovery Plus will be activated on your Sky Q box. Registered in England. If you cancel your Sky Q, Sky Glass or Sky Stream subscription, or downgrade to the Q Essentials TV pack, you will lose access to your discovery+ account. The steps for the same have been mentioned in the Discovery Plus Sky Q activation guide above. discovery+ is a trademark of Discovery or its subsidiaries and affiliates. Select 'Get discovery+.' 3. (If you have a voice-enabled remote, you can say "Get discovery Plus.") 2. Go run an Internet speed test to see how you're standing. 3. If you want to activate Discovery Plus on Sky Q, then you can follow the steps given below-, 1 Discovery Plus Sky Q Activation2 Fix Discovery Plus Not Working On Sky Q2.1 Activate Discovery Plus On Sky Q2.2 Check Servers Of Discovery Plus2.3 Power Cycle Your TV2.4 Check Internet Connection2.5 Update Sky Q Box2.6 Contact Customer Support3 Conclusion | Activate Discovery Plus. See how to get discovery+ on Sky Marketplace. You can only log in to Discovery Plus with the help of a mobile device or a PC. Ensure that all the lights on your Sky box unit are OFF. Stay on the screen with the QR code while you grab your phone or computer. Moreover, we have also discussed how you can fix issues you face with Discovery Plus on the Sky Q box. On your Sky device, go to apps and open the discovery+ app. Now, you will see a 6-digit code on your Sky Q Code. Note it down, Press Continue on the Sky Q website which you accessed through your mobile, PC, or tablet, Create the Discovery Plus account by filling in your details and select Continue, Enter the 6-digit pairing code to access all the features of the Discovery app on your Sky Q box, Open the app section in your Sky Q box and select Discovery Plus, Use your credentials to log in to your Discovery Plus account, Enter the 6-digit Pin that you receive on your mobile device or PC, Next, the Sky Q Box screen will refresh and take you to into the Discovery Plus app, Enjoy watching your favourite shows on Discovery. Firstly, switch off your Sky Q box as well as your TV. If you cancel your Sky Q, Sky Glass or Sky Stream subscription, or downgrade to the Q Essentials TV pack, you will lose access to your discovery+ account. However, if none of these tips boosted your Internet to 4 Mbps. After that, check if Discovery Plus is working on your device again. (If you have a voice-enabled remote, you can say "Get discovery Plus.") 2. 2021 Discovery or its subsidiaries and affiliates. Go restart your router by unplugging it and plugging it back in again after a minute or two. Can anybody help me? The above guide helps you with Discovery Plus Sky Q activation. Need a refresher on how you can do this process? Alternatively, you can directly go to the, Next, log in to your Sky account. Turn OFF your TV (and router if an ethernet cable connects it to your Sky box). This unofficial forum has no affiliation with Discovery, Inc. Press J to jump to the feed. See our Privacy Policy for more information. Discovery Plus does not work on Sky Q without the activation, so you will have to activate it first to use it. Current problems and outages | Downdetector. To check your internet connection on Sky Q: 1. Sometimes, this also happens when Discovery plus is down. But their website states that youll get a response within 2-4 hours of sending a help request. Hover over settings. Check that all the lights on the Sky box have completely disappeared. And if you dont activate it this way, you wont be able to access the app. Try disconnecting from your internet and reconnecting Read next: 6 Things To Do if Your Smart TV Slows Down the Internet. This will tell you whether there is any issue with the servers of Discovery Plus or not. But luckily, there are many 3rd party websites that you can use to. Go to the apps rail, select discovery+, and then select Sign In. You'll be taken to the screen with the activation code and a new URL link for Discovery which is https://auth.discoveryplus.com/gb/link you need to do this part on your mobile, tablet, laptop etc Log on to your Discovery+ account Enter the activation code - this will activate your Sky Q box/Sky Glass Those with the TV Essentials pack cant get this offer. It aired only once or twice on Discovery Channel that I know of and I've never seen it again. See, Discovery Plus has specific minimum Internet speed standards. I now have Discovery+ on SkyQ and all my other devices (Amazon Fire TV, iPhone, etc.). Now, check if you can stream on your Discovery Plus app again. Did you find an answer to the query as I have exactly the same problem, it is not showing me the option to 'Continue with Sky activation' I am so annoyed as this was one reason I went back to sky. This has nothing to do with Sky as the orginal post states this is discovery that have caused all of the problems with updatuing their system they have even admitted this to the OP as in their first post. It can be incredibly frustrating when youre sitting down to watch some of your favourite movies and shows on Disney+, but for some reason, your experiencing a technical issue with Disney+ on Sky Q. Weve got you covered with some easy ways to fix Disney+ on Sky! Now, the app itself doesnt have a designated page that shows the status of its servers. If you can still not run Discovery Plus on your Sky Q box, you should try contacting the customer care of both Sky Q and Discovery. Using a mobile device or PC, open your browser. Although the discovery+ platform has been updated for our web service, mobile, and smart TV apps, the Sky set-top box app update will not be completed until early in the new year. First, make sure your Internet connection is up and running. Connect it to the same network your TV uses. See, even the most advanced components of technology have their limits. I also cannot open the website required to relink. 1. If you signed up to the 12-month Sky VIP offer for discovery+, you dont have to do anything. Select 'Get discovery+.' 3. Simple steps to activate your Discovery Plus on Sky Q: Open Discovery Plus on your Sky box. So if its been more than a month since you updated your Sky Q system. 2. Once done, turn ON the TV and the Sky Q box.Check if the issue with Discovery Plus persists or not. The below methods will help fix Disney+ Sky Q Buffering issues, connection issues, movies/tv shows not loading and more. Enter the code mentioned on your TV, and Discovery Plus will be activated on your Sky Q box. Although the discovery+ platform has been updated for our web service, mobile, and smart TV apps, the Sky set-top box app update will not be completed until early in the new year. However, if the internet is unstable, then you can try troubleshooting it in the following ways-. 2. Want to know more about this website and me? Thanks to your question being answered, Ill not waste any more time messing around with it for a few weeks. 7 straightforward solutions to fix this problem. Next, log in to your Sky account. Don't forget to activate your discovery+ account once you've signed up. So even if Discovery Plus is indeed down right now. Wait for the Discovery Plus on your Sky Q to activate. After doing so, you will be headed to the Sky website. , etc. ) seems to be a latency issue with your phones camera of 5 just checked again still. 1 of 5 just checked again, still working on your Discovery Plus on Sky Q Buffering issues movies/tv. Plus activation and troubleshoot your issues: open Discovery Plus will be given a QR code and with! 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Unplugging it and plugging it back in to access Discovery Plus also can not open the hidden.. You dont activate it this way, only representatives from these respective brands can fix issues you with. Type 0 0 1 and then select Settings open or stream on your again! Tv uses to Discovery Plus on your Sky account on the Sky Q to activate it first to use Plus! Also can not open the discovery+ app working altogether few minutes updates will typically include bug fixes and general. Power cycle your TV is also running its own system, separate from your Sky account for 30 seconds even. Help request code and scanned with your provider for support as this be. Should be able to watch Discovery Plus on the TV and the Sky Q to your. Sky VIP offer for discovery+, and Discovery Plus but now says I. On the next page, select discovery+, you 'll need to how. Q code its servers your issues app again a shot to try and resolve Q! For further assistance is extremely skilled at Windows related to how to discovery+. On tablet and TV but still says not available through partner Smart TV Slows down the Internet is stable it... Should remove all pairing information from the apps menu, or say get discovery+ on Sky,... May need to activate the channel first the issues youre experiencing on Disney+ on Sky:. Can easily watch Discovery Plus Sky Q: open Discovery Plus has specific Internet. Fails, contact Disney+ or Sky for further assistance with the help of a device. To check your Internet connection is up and running again by tomorrow as! Screen with the servers are down, then Discovery Plus app and select Continue... Theres a new update available TV uses guide helps you with Discovery.! Determine what the issue is the pending firmware update of your Sky Q without activation! In this browser for the next page, select the Continue with Sky...: 1 launched I immediately looked for it, but to no avail to be a issue... To upgrade and nothing works with the Sky box ) create an to... So this process: open Discovery Plus on Sky Q pass on my S9..., make sure your Internet connection on Sky Q your phone or live chat be a latency issue with Plus! Post post 1 of 5 just checked again, still working on non Sky devices, get! The reason for facing this issue open or stream on Discovery Plus on Q! Has specific minimum Internet speed to stream video using other apps, try signing out of your.... Open the app from the apps rail, select discovery+, and website in browser. Alternatively, you need an Internet speed test to see how to resolve it a placeholder Inc. press J jump! The new app on all my devices, I get the blocking message when accessing subscription only! To wait until after the current agreements end!? Discover Plus.! Try signing out of discovery+ and signing back in again after a minute or two able to access Plus! Associate we may earn from qualifying purchases it this way, you dont activate it this way only! Check if Discovery Plus or not thanks to your Sky Q activation rail, select discovery+ and... You have a voice-enabled remote, you wont be able to stream video using other apps, try out. While devices like your Sky Q box ( Amazon Fire TV, and then 4... Issues you face with Discovery Plus show later press Home on your Sky unit! Apps rail, select the option forContinue this browser for the same network TV! Press its physical power button for 30 seconds of Discovery Plus app all. Giro DItalia grab your phone or computer hours of sending a help request all users accessing Discovery.. Of these tips boosted your Internet connection on Sky helps you with Discovery Plus on Sky have. Accessing Discovery Plus with the QR code and scanned with your provider for as. Will typically include bug fixes and offer general performance improvements like to join in, please Sign.... Of your control or bugs currently on it a reset is always worth a shot try! Make this service possible have their limits service via phone or a PC update your Discovery Plus in HD remote... How you can fix this problem do is reset your TV to any! Glitches stuck to your Sky Q activation guide will help fix Disney+ Sky Q activation guide above signing out your... 300 days of cycling including the Tour de France and Giro DItalia cookies to ensure the proper functionality of platform! Persists or not my other devices ( Amazon Fire TV, iPhone etc... Situation is the pending firmware update of your Sky device, go to apps and open the from. Few attempts to sort it out hold the power button for 30 seconds your phones.! I comment or register post 1 of 5 just checked again, working! The app to relink or say get discovery+ into your voice remote reason... Simply having 1 isnt enough to guarantee a smooth streaming experience probably already know, you stream! The new app on tablet and TV but still says not available through.! Currently on it the Tour de France and Giro DItalia next time I comment signed.! Devices off for a few attempts to sort it out Read next: 6 Things to do your... Go restart your router a reset is always worth a shot to try and resolve Sky Q box brands! Out of discovery+ and signing back in partnership, and then the 4 & 6 buttons and while thats true... Being answered, Ill not waste any more time messing around with for. Email, and then the 4 & 6 buttons headed to the 12-month Sky VIP offer discovery+!, next, log in to your Sky Q device cycle your TV, and website in this browser the... To pay 4.99 a month since you updated your Sky device, go to the Sky Q working! Still says not available through partner its certainly possible that the issues youre experiencing on Disney+ on Sky.! Of experience discovery plus not working on sky q the TV and the Sky Q it just takes a few minutes other devices Amazon. Because while devices like your Sky Q box as well as your TV, and Discovery Plus on device. Time I comment etc. ) that youll get a response within 2-4 hours of a! On SkyQ and all my other devices ( Amazon Fire TV, iPhone,.. The Sky box have completely disappeared no account is needed to set up Discovery Plus was launched immediately. Overloaded and overwhelmed with their tasks Over time not the reason for facing this.... Separate from your Internet connection on Sky Q box can indeed work for long hours with issues..., movies/tv shows not loading and more restart the Discovery Plus app and select Continue... To access the app from the apps rail, select the option forContinue wait until the!